Mercier Consultancy MD is excited to present a rewarding opportunity for Italian Speaking Customer Service Representatives for a Payment Solutions Provider, based in Greece. This role is tailored for individuals who are enthusiastic about financial services and dedicated to delivering exceptional customer support. As a representative, you will assist customers in Italian, addressing their inquiries related to payment solutions and ensuring a smooth customer experience.

Key Responsibilities

• Manage customer inquiries regarding payment processing, account management, and transaction issues via phone, email, and chat in Italian.
• Provide accurate information about services, fees, and payment platform features.
• Assist customers in troubleshooting technical issues related to payment transactions and solutions.
• Resolve customer complaints efficiently, ensuring high levels of satisfaction and retention.
• Document all customer interactions in the CRM system for accurate tracking and follow-up.
• Collaborate with internal teams to enhance customer service delivery and address client needs.
• Stay informed about industry regulations and updates to ensure compliance and provide relevant advice.

Requirements

Mercier Consultancy MD is excited to present an excellent opportunity for German Speaking Customer Service Representatives for an Online Bank, with the opportunity to work in Greece. This role is designed for individuals who are enthusiastic about banking services and committed to delivering exceptional customer support. As a representative, you will assist clients in German, addressing their inquiries related to online banking products and services.

Key Responsibilities

• Manage customer inquiries regarding online banking services, account management, and transactions via phone, email, and chat in German.
• Provide clear and accurate information about banking products, fees, and remote banking options.
• Assist customers with troubleshooting technical issues related to the online banking platform.
• Resolve customer complaints and queries effectively, ensuring a high level of satisfaction.
• Document all customer interactions in the CRM system for record-keeping and follow-up.
• Work closely with banking staff and departments to enhance service delivery and customer experience.
• Stay informed about financial regulations and updates in the banking industry to provide relevant advice.

Requirements

Mercier Consultancy MD is excited to present an outstanding opportunity for Italian Speaking Customer Service Representatives for a leading FinTech Company, with the chance to work in vibrant Greece. This role is tailored for individuals who have a keen interest in financial technologies and are dedicated to delivering exceptional customer support. As a representative, you will assist clients in Italian, providing guidance and assistance regarding various financial services and products.

Key Responsibilities

• Manage customer inquiries related to FinTech products and services, including account setup, transactions, and troubleshooting via phone, email, and chat in Italian.
• Offer clear and concise information about financial products, helping customers understand their features and benefits.
• Assist customers with issues related to their accounts and transactions, ensuring swift resolutions.
• Resolve any complaints and feedback effectively, aiming for high levels of customer satisfaction.
• Document all customer interactions diligently in the CRM system for accurate record-keeping.
• Collaborate with internal teams to improve service delivery and enhance the overall customer experience.
• Stay informed about financial regulations, products, and industry trends to provide relevant assistance.

Requirements

Who we are;

Octopus by RTG is enabling a key partner organization to grow their tech teams while focusing on AI. We are currently looking for the right pioneers to join the team!

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Octopus is specialized in rapidly assembling remote & onsite global tech teams that are fully aligned with the culture and practices of a particular brand. By providing tailored hubs to suit its clients needs, Octopus gives companies all the advantages of remote work and offshoring without all the negatives.

Role Overview

We are seeking an experienced Design System Designer to expand and scale an enterprise-grade Design System supporting the MIB2 program. This role is ideal for a hands-on system thinker with strong experience in scaling design systems across multiple platforms and aligning multiple design vendors under one unified framework.

Join the innovative team at Mercier Consultancy MD as a German Speaking Customer Care Specialist focusing on Digital Payments! This exciting position allows you to work in the growing field of digital financial services while enjoying the beautiful lifestyle that Greece has to offer. If you are enthusiastic about helping customers and have a knack for technology, we invite you to apply!

Key Responsibilities

• Provide outstanding customer assistance in German for inquiries related to digital payment solutions via phone, email, and chat.
• Guide customers through all aspects of our digital payment services, resolving issues and ensuring a smooth transaction experience.
• Collaborate with various departments to resolve complex customer queries and enhance service delivery.
• Document customer interactions accurately in our CRM system for effective follow-up and service improvement.
• Monitor customer feedback and identify opportunities for product enhancement and increased satisfaction.
• Stay updated with the latest trends and developments in digital payment technology to better assist our customers.

Requirements

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Chief Financial Officer (CFO)

Location: Remote / Flexible Type: Full-time

Compensation:$250K - $300K

We are a high-growth software development powerhouse and a primary contributor to one of the largest, most high-velocity crypto social networks in the world. Our team consists of elite builders moving at the frontier of consumer scale, decentralized finance, and high-performance engineering. Our products reach millions of users and operate under the most demanding real-world constraints.

We are seeking a Chief Financial Officer (CFO) to take command of our financial engine. As a core member of the executive leadership team, you will manage massive liquidity, optimize high-volume revenue streams, and navigate the complex intersection of social media and decentralized finance. This is a role for a "crypto-native" leader who thrives in hyper-growth environments where speed is a competitive advantage.

Responsibilities

Mercier Consultancy MD is excited to offer an outstanding opportunity for Portuguese Speaking Customer Service Representatives for a leading FinTech company located in Greece. This role is tailored for individuals who are passionate about financial technology and have a knack for delivering exceptional customer service. As a representative, you will assist customers in resolving their inquiries related to financial products and services while communicating effectively in Portuguese.

Key Responsibilities

• Handle customer inquiries regarding FinTech products, services, and account issues via phone, email, and chat in Portuguese.
• Provide information on product features, account setup, transactions, and security measures.
• Assist customers in troubleshooting issues related to online banking and mobile applications.
• Resolve customer complaints and concerns promptly, ensuring customer satisfaction.
• Document all interactions accurately in the CRM system to maintain detailed records.
• Collaborate with technical and support teams to address complex issues effectively.
• Stay informed about the latest trends in the FinTech industry and the company’s offerings to provide up-to-date assistance to customers.

Requirements