Seeking a proactive and detail-oriented Assistant Manager of Regulatory Compliance to join our compliance team. This role is crucial for ensuring that our operations adhere to the regulations set forth by the State Bank of Pakistan (SBP) and the Securities and Exchange Commission of Pakistan (SECP). You will work closely with various departments to implement compliance programs, monitor adherence, and keep abreast of regulatory changes affecting our business.

Key Responsibilities:

• Develop and maintain comprehensive compliance policies and procedures in line with SBP and SECP regulations.
• Conduct regular compliance audits to ensure adherence to applicable laws and regulations.
• Coordinate with internal teams to facilitate regulatory reporting and timely submissions to SBP and SECP.
• Monitor changes in the regulatory landscape and assess their impact on company policies and operations.
• Provide training and support to staff on compliance-related matters and promote a culture of compliance within the organization.
• Prepare compliance reports and present findings to the senior management team.
• Assist in managing regulatory examinations and audits conducted by SBP and SECP.

Requirements

Who Should Apply?

The ideal candidate will have:

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Czech Speaking Customer Service Representatives in the finance industry. This role is ideal for individuals who are passionate about finance and dedicated to providing exceptional customer support. As a customer service representative, you will assist clients with their inquiries related to financial products and services, ensuring a seamless experience in Czech.

Key Responsibilities

• Manage customer inquiries regarding financial services, account management, and transaction details via phone, email, and chat in Czech.
• Guide customers through financial products, account features, and regulatory information.
• Assist customers with account setup, changes, and support with financial transactions.
• Resolve customer complaints and issues in a timely and effective manner to maintain high satisfaction levels.
• Document all customer interactions accurately within the CRM system for compliance and follow-up.
• Collaborate with other departments to enhance service delivery and address customer needs efficiently.
• Stay informed about financial regulations, market trends, and company offerings to provide accurate assistance.

Requirements

Mercier Consultancy MD is excited to offer a rewarding opportunity for Czech Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals who are detail-oriented and possess a passion for providing excellent customer service. As part of our team, you will assist clients in navigating various banking services while ensuring they receive top-quality support in Czech.

Key Responsibilities

• Respond to customer inquiries regarding banking products, services, and transactions via phone, email, and live chat in Czech.
• Assist clients with account management, including deposits, withdrawals, and electronic banking services.
• Provide detailed information on banking fees, interest rates, and loan products.
• Resolve customer complaints and issues promptly and professionally to ensure satisfaction.
• Accurately document all customer interactions and maintain records in our CRM system.
• Collaborate with internal banking departments to enhance customer service experiences.
• Stay informed about banking regulations, products, and services to provide accurate information.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Polish Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals who have a strong background in customer service and a keen interest in financial services. In this position, you will assist customers with their banking inquiries, ensuring they receive exceptional service in Polish.

Key Responsibilities

• Manage customer inquiries related to banking products, services, and account management via phone, email, and chat in Polish.
• Provide detailed information on account options, loan processes, and financial services available.
• Assist customers with online banking, transactions, and troubleshooting any issues encountered.
• Resolve customer complaints and concerns promptly with a focus on satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with other banking teams to ensure customer requests and concerns are addressed effectively.
• Stay informed about banking policies and financial regulations to provide accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for Nordic Speaking Customer Service Representatives in the Finance industry. This role is ideal for individuals who are passionate about financial services and client interactions. You will provide outstanding customer support while helping clients navigate their financial questions and concerns efficiently, all while communicating in a Nordic language.

Key Responsibilities

• Manage customer inquiries regarding financial products and services via phone, email, and live chat in a Nordic language.
• Assist clients with account management, loan applications, and investment queries.
• Provide information about financial regulations, policies, and available solutions.
• Resolve customer complaints and issues with professionalism and speed.
• Document all customer interactions accurately in the CRM system for compliance and reference.
• Work closely with other departments to facilitate effective service delivery and meet customer needs.
• Stay informed about financial industry trends and changes to better assist customers.

Requirements

Mercier Consultancy MD is excited to offer an outstanding opportunity for Nordic Speaking Customer Service Representatives in the banking industry. This role is ideal for individuals who are passionate about finance and customer service. As a representative, you will support clients by addressing their banking needs, providing information about products and services, and ensuring a seamless experience in Nordic languages.

Key Responsibilities

• Respond to customer inquiries regarding banking products, services, and account management via phone, email, and chat in Nordic languages.
• Assist customers with new account setups, transaction queries, and troubleshooting issues.
• Provide accurate and detailed information on banking policies, rates, and promotions.
• Handle complaints and resolve customer concerns effectively to ensure satisfaction.
• Maintain accurate documentation of customer interactions in the CRM system.
• Collaborate with internal teams to improve service delivery and customer experiences.
• Stay informed about financial services regulations and company offerings to provide relevant assistance.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for French Speaking Customer Service Representatives in the finance industry. This role is ideally suited for individuals who possess a strong foundation in customer service and have a keen interest in financial products and services. As a representative, you will assist clients in navigating their financial inquiries while providing exceptional service in French.

Key Responsibilities

• Address customer inquiries related to financial services, account management, and investment products via phone, email, and live chat in French.
• Provide guidance on account setup, transactions, and financial regulations.
• Assist customers with issues related to billing, payments, and service inquiries.
• Resolve customer complaints promptly and professionally, ensuring a positive customer experience.
• Maintain accurate documentation of customer interactions and transactions in the CRM system.
• Collaborate with internal teams to provide customers with the most accurate and timely information.
• Stay informed about financial trends and product offerings to effectively assist customers.

Requirements

Mercier Consultancy MD is excited to offer an excellent opportunity for French Speaking Customer Service Representatives in the Banking industry. This role is perfect for individuals who are passionate about finance and customer service. As a part of our team, you will assist customers with their banking inquiries, providing them with the information and support they need to manage their financial services effectively in French.

Key Responsibilities

• Handle customer inquiries regarding banking products, services, account management, and transactions via phone, email, and chat in French.
• Provide detailed information on account features, interest rates, and service fees.
• Assist customers with online banking, wire transfers, and troubleshooting issues with their accounts.
• Resolve customer complaints and issues promptly while ensuring a high level of satisfaction.
• Document all customer interactions accurately in the CRM system following compliance guidelines.
• Collaborate with internal teams to enhance service delivery and address customer needs effectively.
• Stay updated on banking regulations, products, and services to provide accurate information to customers.

Requirements

AHOY is in search of a detail-oriented KYC Compliance Analyst to enhance our compliance team. In this essential role, you will be responsible for conducting thorough Know Your Customer (KYC) processes to ensure compliance with regulatory standards and mitigate risks associated with customer onboarding. Your expertise will be critical in analyzing customer information and ensuring robust due diligence practices are followed.

Key Responsibilities:

• Perform comprehensive KYC reviews of customer accounts, including risk assessments and enhanced due diligence for high-risk customers.
• Collect, verify, and document customer identification and other relevant data according to established policies and regulatory requirements.
• Monitor and analyze customer transactions and behaviors to identify potential risks or suspicious activity.
• Assist in the implementation of KYC policies and procedures to improve compliance practices.
• Collaborate with internal teams to resolve KYC-related issues and facilitate the onboarding process for new customers.
• Stay current with changes in KYC regulations and compliance best practices.
• Prepare and maintain accurate records of KYC assessments and ensure timely reporting to management.

Requirements

Who Should Apply?

We are looking for candidates who possess the following qualifications:

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Norwegian Speaking Customer Support Analyst in the FinTech sector, with fully paid relocation. This role is suited for individuals who are passionate about finance and technology and possess excellent communication skills in Norwegian. As a Customer Support Analyst, you will provide top-tier support to our clients, ensuring that they receive the assistance they need to navigate our financial technology solutions effectively.

Key Responsibilities

• Deliver exceptional customer support to Norwegian-speaking clients via phone, email, and live chat.
• Assist clients with inquiries related to our FinTech products and services, providing guidance and solutions.
• Analyze and troubleshoot issues affecting customer accounts, ensuring timely resolution.
• Document interactions and maintain accurate records of customer inquiries in the CRM system.
• Collaborate with technical teams to escalate complex issues and contribute to continuous improvement.
• Stay updated on industry trends and product updates to enhance customer support.

Requirements