Mercier Consultancy MD is excited to offer a unique opportunity for Portuguese Speaking Customer Service Representatives for a Cryptocurrency Exchange based in Greece. This role is ideal for individuals who have a passion for the cryptocurrency market and are dedicated to delivering exceptional customer support. As a member of our customer service team, you will assist clients in navigating their inquiries related to cryptocurrency transactions and services, all while communicating effectively in Portuguese.

Key Responsibilities

• Manage customer inquiries regarding cryptocurrency exchanges, wallets, and trading support via phone, email, and chat in Portuguese.
• Provide guidance on account setup, transaction processes, and security measures.
• Assist customers with troubleshooting and resolving issues related to their accounts or transactions.
• Educate clients about cryptocurrency products and market trends to enhance their understanding.
• Document all customer interactions accurately in our CRM system for effective follow-up.
• Collaborate with technical teams to ensure seamless service delivery and address customer concerns.
• Stay informed about the latest developments in the cryptocurrency industry to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives for a leading FinTech company based in Greece. This role is perfect for individuals who have a passion for finance technology and are dedicated to delivering exceptional customer service. As a customer service representative, you will assist clients in navigating their financial inquiries and services, all while communicating effectively in Polish.

Key Responsibilities

• Manage customer inquiries regarding FinTech products and services via phone, email, and chat in Polish.
• Provide detailed information on account management, transaction processes, and financial products.
• Assist customers with resolving issues related to their accounts and transactions.
• Educate clients on navigating the FinTech platforms and available financial solutions.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with technical teams to resolve technical issues or service interruptions.
• Stay informed about industry trends and the latest FinTech developments to offer accurate guidance.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Danish Speaking Customer Service Representatives for an Online Bank, with the unique chance to work in beautiful Greece. This position is perfect for individuals who are passionate about providing excellent customer service in the financial sector. As a representative, you will assist customers in navigating their banking inquiries effectively in Danish.

Key Responsibilities

• Manage customer inquiries regarding online banking services, account details, and transactions via phone, email, and chat in Danish.
• Provide information about banking products, fees, and services while ensuring a smooth customer experience.
• Assist customers with account management, technical issues, and claim processes.
• Resolve customer complaints and queries promptly to maintain high levels of customer satisfaction.
• Document interactions accurately in the CRM system to help track service quality and customer feedback.
• Collaborate with other teams to improve service delivery and respond effectively to customer needs.
• Stay informed about banking regulations and updates to assist customers with accurate information.

Requirements

Mercier Consultancy MD is excited to announce an opening for a German Speaking Client Support Representative in the finance sector. This position offers the chance to work in beautiful Greece while helping clients navigate their financial needs in German. If you are a detail-oriented professional with a passion for client support, we invite you to join our dynamic team!

Key Responsibilities

• Provide exceptional support to German-speaking clients on various financial inquiries via phone, email, and chat.
• Assist clients with account management, transactions, and product inquiries, ensuring accurate and timely responses.
• Troubleshoot client issues and provide solutions to effectively resolve concerns.
• Document client interactions and maintain comprehensive records in our CRM system.
• Work closely with other departments to streamline service delivery and improve client experiences.
• Stay up-to-date with financial products and services, as well as regulatory changes, to provide informed support.

Requirements

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Various market research firms, including Forrester and Gartner, has recognized our business value and leadership. We are headquartered in Silicon Valley and have our global delivery center in Chennai, India. If you are passionate to work on unstructured business problems that can be solved using data and excited about building, leading, and enabling a team of analytics professionals toward that objective, we would like to talk to you.

Responsibilities

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Portuguese Speaking Customer Service Representatives for a leading FinTech company, with the enchanting option to work in Greece. This role is perfect for individuals who are passionate about financial technology and providing exceptional customer support. In this position, you will assist customers with their inquiries, help navigate financial services, and ensure a seamless experience for clients.

Key Responsibilities

• Respond to customer inquiries related to FinTech products and services via phone, email, and live chat in Portuguese.
• Assist clients with account setup, transactions, and troubleshooting issues efficiently.
• Provide support and information on various financial solutions, helping customers make informed decisions.
• Document all interactions accurately in the CRM system to track customer engagement.
• Collaborate with internal teams, including technical support and sales, to enhance the customer experience.
• Stay updated on industry trends and product offerings to provide effective assistance.

Requirements

Job Title: Head of Sales – Banking, Financial Services & Insurance (BFSI), Africa

Location: Johannesburg, South Africa

Function: Sales & Business Development

Reports To: Regional Managing Director – Africa / Global Head of Sales

Employment Type: Full-Time | Exempt | Executive

Company Overview

InfyStrat is a global information technology and strategic consulting firm delivering innovative digital transformation solutions across industries. With deep expertise in cloud, data & analytics, cybersecurity, core modernization, and AI-driven platforms, InfyStrat partners with enterprises and financial institutions to accelerate growth, enhance customer experience, and drive competitive advantage.

Role Summary

The Head of Sales – BFSI for Africa will own the development and execution of the sales strategy for the BFSI sector across the African region. This executive leader will drive revenue growth, build strategic customer relationships, and lead a high-performing sales team focused on large enterprise accounts, digital transformation initiatives, and new logo acquisition. The role demands strong industry knowledge, an established network within African banking and insurance sectors, consultative selling acumen, and a track record of closing complex, multi-year deals.

Mercier Consultancy MD is thrilled to announce an opening for Spanish Speaking Customer Service Representatives for a leading Financial Services Company located in Greece. This role is perfect for individuals who desire to make a difference in the financial sector while providing exceptional service in Spanish. As a customer service representative, you will assist clients with various financial inquiries, ensuring they receive the highest level of support.

Key Responsibilities

• Respond to customer inquiries related to financial products and services via phone, email, and live chat in Spanish.
• Provide information on account management, investment options, and financial planning services.
• Assist clients with billing inquiries, transaction issues, and service modifications.
• Resolve customer complaints and provide effective solutions to ensure satisfaction.
• Document all customer interactions accurately in our CRM system for future reference.
• Work closely with other financial representatives and departments to deliver seamless customer support.
• Stay up-to-date on financial market trends and company offerings to provide informed assistance to clients.

Requirements

Job Title: Institutional Compliance Onboarding Analyst

Location: Remote (Must be based in EST timezone) | New York Hybrid Strongly Preferred Compensation: Competitive Salary + Equity + Benefits

The Opportunity

They are seeking a motivated and detail-oriented Institutional Compliance Onboarding Analyst to support the daily execution of their customer due diligence (CDD) and onboarding workflows. As the gateway to their financial ecosystem, this role is essential for ensuring that all institutional participants meet rigorous AML, KYC, and regulatory standards.

The ideal candidate is a self-starter who thrives in fast-paced environments and possesses the analytical rigor required to navigate complex corporate structures within the digital asset and fintech space.

Job Title: Senior AML Transaction Monitoring Specialist

Location: Remote (Must be based in EST timezone) | New York Hybrid Preferred

Compensation: $150,000 – $165,000 + Benefits

The Opportunity

They are seeking a highly experienced and detail-oriented Senior AML Transaction Monitoring Specialist to join their growing compliance team. As the financial landscape shifts toward blockchain-based networks and digital assets, this role is critical in ensuring their ecosystem remains secure and compliant.

The successful candidate will lead the transaction monitoring program, identifying suspicious activity across both fiat and digital asset flows. This position requires a sophisticated understanding of financial crime investigations, blockchain forensics, and the regulatory landscape governing fintech and stablecoin environments.

Key Responsibilities