French Speaking Customer Service for FinTech Company - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is pleased to offer an exciting opportunity for French Speaking Customer Service Representatives for a leading FinTech company based in Greece. This role is perfect for individuals with a passion for finance and technology, who are dedicated to delivering exceptional customer support. In this position, you will assist clients in navigating their inquiries related to financial services and products, providing support in French.
Key Responsibilities
- Handle customer inquiries regarding FinTech products, applications, and services via phone, email, and chat in French.
- Provide clear and accurate information on product features, pricing, and account management.
- Assist customers with technical issues related to online banking and financial transactions.
- Resolve customer complaints and inquiries swiftly to ensure high satisfaction levels.
- Maintain comprehensive records of customer interactions in the CRM system.
- Collaborate with internal teams, including technical support and product development, to enhance service quality.
- Stay informed about industry trends and the company’s offerings to best serve customers.
Requirements