Mercier Consultancy MD is excited to offer an excellent opportunity for Slovak Speaking Customer Service Representatives in the Finance industry. This role is ideal for individuals who are passionate about financial services and dedicated to providing exceptional customer support. As a customer service representative, you will assist clients in understanding financial products and services while communicating effectively in Slovak.

Key Responsibilities

• Manage customer inquiries related to finance products, services, and account management via phone, email, and chat in Slovak.
• Provide information on financial services, investment options, and company policies.
• Assist customers with online banking, loan applications, and payment processing.
• Resolve customer complaints and issues promptly and professionally to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for quality assurance and compliance.
• Collaborate with financial advisors and teams to provide timely and accurate information to customers.
• Stay updated on financial regulations, products, and industry trends to better assist clients.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Polish Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals who have a strong background in customer service and a keen interest in financial services. In this position, you will assist customers with their banking inquiries, ensuring they receive exceptional service in Polish.

Key Responsibilities

• Manage customer inquiries related to banking products, services, and account management via phone, email, and chat in Polish.
• Provide detailed information on account options, loan processes, and financial services available.
• Assist customers with online banking, transactions, and troubleshooting any issues encountered.
• Resolve customer complaints and concerns promptly with a focus on satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with other banking teams to ensure customer requests and concerns are addressed effectively.
• Stay informed about banking policies and financial regulations to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to offer an excellent opportunity for French Speaking Customer Service Representatives in the Banking industry. This role is perfect for individuals who are passionate about finance and customer service. As a part of our team, you will assist customers with their banking inquiries, providing them with the information and support they need to manage their financial services effectively in French.

Key Responsibilities

• Handle customer inquiries regarding banking products, services, account management, and transactions via phone, email, and chat in French.
• Provide detailed information on account features, interest rates, and service fees.
• Assist customers with online banking, wire transfers, and troubleshooting issues with their accounts.
• Resolve customer complaints and issues promptly while ensuring a high level of satisfaction.
• Document all customer interactions accurately in the CRM system following compliance guidelines.
• Collaborate with internal teams to enhance service delivery and address customer needs effectively.
• Stay updated on banking regulations, products, and services to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Dutch Speaking Customer Service Representatives for a prominent German Fintech Banking Company. This role is ideal for enthusiastic individuals who wish to thrive in the dynamic fintech sector and are passionate about providing exceptional service to clients. As a customer service representative, you will assist users with their banking inquiries, account management, and financial products, ensuring a smooth and supportive experience.

Key Responsibilities

• Manage customer inquiries related to banking products, transactions, and account issues via phone, email, and chat in Dutch.
• Provide detailed information about financial services, investment options, and account features.
• Assist customers with online banking functionalities and troubleshoot technical issues.
• Document customer interactions accurately and follow up on inquiries as needed.
• Collaborate with internal teams to resolve customer issues efficiently and effectively.
• Stay informed about bank policies, changes, and new fintech solutions to assist customers better.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Slovak Speaking Customer Service Representatives in the banking industry. This position is perfect for individuals who have a keen interest in finance and enjoy helping customers navigate their banking needs. As a part of our dedicated team, you will provide exceptional support and service to clients, using your Slovak language skills to ensure clear communication.

Key Responsibilities

• Handle customer inquiries related to banking services, account management, and financial products via phone, email, and chat in Slovak.
• Educate clients on banking processes, account features, and online banking tools.
• Assist customers with troubleshooting issues related to transactions and account discrepancies.
• Document all customer interactions accurately and ensure follow-up as needed.
• Collaborate with internal teams to resolve complex customer issues efficiently.
• Maintain up-to-date knowledge of banking regulations and financial products.

Requirements

Mercier Consultancy MD is excited to announce a position for Portuguese Speaking Customer Service Representatives in the banking industry. This role is perfect for individuals who are enthusiastic about helping clients manage their banking needs and are committed to delivering exceptional service. In this position, you will assist customers with their inquiries regarding banking products and services, using your fluency in Portuguese to provide clear and effective communication.

Key Responsibilities

• Respond to customer inquiries about banking services, account management, and product offerings via phone, email, and chat in Portuguese.
• Assist clients with troubleshooting account issues, transaction questions, and service changes.
• Provide guidance on online banking services and security measures.
• Document all customer interactions accurately and maintain thorough records within the CRM system.
• Collaborate with internal teams to address customer needs and improve service delivery.
• Stay up-to-date on banking regulations and product updates to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives in the banking industry. This position is ideal for individuals who have a strong interest in financial services and a commitment to delivering exceptional customer support. As a representative, you will assist clients in navigating banking products and services, all while communicating effectively in Dutch.

Key Responsibilities

• Manage customer inquiries related to banking products, services, and account management via phone, email, and chat in Dutch.
• Provide detailed information on account options, loan products, and investment services.
• Assist customers with online banking, transaction inquiries, and troubleshooting issues.
• Resolve customer complaints and ensure a high level of customer satisfaction.
• Document all customer interactions accurately and maintain comprehensive records in the CRM system.
• Collaborate with internal teams to improve service delivery and customer experience.
• Stay informed about banking regulations and financial products to provide accurate assistance.

Requirements

Mercier Consultancy MD is thrilled to present an outstanding opportunity for Spanish Speaking Customer Service Representatives in the banking industry. If you are passionate about finance and enjoy providing top-notch customer support, this role is an excellent fit for you. In this position, you will assist clients with their banking needs, ensuring they receive clear and accurate information in Spanish.

Key Responsibilities

• Respond to customer inquiries regarding banking products and services, account management, and financial transactions in Spanish.
• Assist customers with online banking, including troubleshooting issues and providing guidance.
• Educate clients about financial products, services, and policies to enhance their banking experience.
• Resolve inquiries and complaints with professionalism, aiming to achieve high customer satisfaction.
• Document all customer interactions in the CRM system accurately.
• Collaborate with other banking departments to ensure seamless service delivery.
• Stay up-to-date on banking regulations and product offerings to provide informed customer support.

Requirements

Mercier Consultancy MD is thrilled to invite applications for the role of Italian Speaking Customer Service Representatives in the banking industry. If you have a friendly disposition and love helping people, this position is perfect for you! You will be the friendly voice that guides our customers through their banking inquiries and services in Italian, ensuring they feel valued and understood.

Key Responsibilities

• Engage with customers via phone, email, and chat, assisting them with banking inquiries in Italian.
• Provide information on account management, product offerings, and financial services with warmth and clarity.
• Help customers navigate online banking tools and resolve any issues they may encounter.
• Address customer complaints and inquiries professionally while maintaining a friendly approach.
• Keep detailed records of customer interactions and follow up as necessary to ensure satisfaction.
• Stay knowledgeable about current banking products and services to provide accurate information.
• Work collaboratively with team members to foster a positive customer experience.

Requirements

Jobgether has ALL remote jobs globally. We match you to roles where you're most likely to succeed, and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter ghosting in your job search.

For one of our clients, we are looking for a Product Analyst Online Banking, remotely from the United States.

In this role, you will be responsible for providing technical support for online banking products, ensuring customer satisfaction by resolving issues, enhancing product functionality, and improving user experience. You will work closely with engineering and product teams to resolve complex challenges and ensure seamless product performance. Your focus will be on understanding product features, troubleshooting, and documenting solutions, ultimately advocating for customer needs while contributing to process improvements.

Accountabilities: