Location: Austin, United States (Hybrid)

Hybrid | Full-time

Compensation: $150K - $175K

Our client is an innovative firm operating at the intersection of institutional finance and emerging blockchain technology. Backed by $40M in funding from premier venture capital firms including Electric Capital and Paradigm, the organization is bridging the gap between decentralized finance and traditional Wall Street by rebuilding financial infrastructure to be faster, safer, and fully on-chain.

In this environment, security is viewed as a primary client-facing differentiator and a core pillar of institutional trust. The security program is integral to client due diligence, auditor engagements, and enterprise contract negotiations. Our client is seeking a Security Engineer to serve as the hands-on execution layer of a security strategy designed by the CISO.

This is a builder role focused on the technical implementation of a modern, cloud-native security stack. The successful candidate will stand up identity enforcement, endpoint protection, cloud posture management, threat detection, and GRC evidence pipelines. This position reports directly to the CISO, offering high technical autonomy and executive visibility within a production-grade environment.

Key Responsibilities:

Security Infrastructure & Implementation

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Slovenian Speaking professionals looking to work in beautiful Sofia, Bulgaria! This role includes fully paid relocation, making it easier than ever to embark on a new adventure. As part of our team, you will leverage your language skills to provide exceptional support and services to our clients.

Key Responsibilities

• Serve as a primary point of contact for Slovenian-speaking clients, addressing their inquiries via phone, email, and chat.
• Provide accurate and helpful information regarding our services and solutions, ensuring a seamless client experience.
• Process and manage client accounts and reservations with a focus on attention to detail.
• Resolve customer issues and complaints effectively, striving to enhance their overall satisfaction.
• Maintain organized records of interactions and transactions within our CRM system.
• Stay updated on market trends and company offerings to provide relevant advice and support to clients.

Requirements

Mercier Consultancy MD is thrilled to introduce an exciting opportunity for a German Speaking Customer Support Representative specializing in Telecommunications & Connectivity. In this role, you will provide exceptional support to our German-speaking clients, assisting them with their telecommunications inquiries and ensuring they receive the best possible service.

Key Responsibilities

• Deliver high-quality customer support to German-speaking clients via phone, email, and chat regarding telecommunications and connectivity services.
• Respond to inquiries related to products, services, accounts, and technical issues with accuracy and professionalism.
• Effectively resolve customer complaints and issues to foster customer satisfaction and loyalty.
• Document all customer interactions in our CRM system to track communications and identify areas for improvement.
• Collaborate with technical teams to provide effective solutions to customer needs.
• Stay updated on telecommunications trends and company product offerings to provide informed support.

Requirements

Mercier Consultancy MD is excited to present an excellent opportunity for German Speaking Customer Service Representatives for an Online Bank, with the opportunity to work in Greece. This role is designed for individuals who are enthusiastic about banking services and committed to delivering exceptional customer support. As a representative, you will assist clients in German, addressing their inquiries related to online banking products and services.

Key Responsibilities

• Manage customer inquiries regarding online banking services, account management, and transactions via phone, email, and chat in German.
• Provide clear and accurate information about banking products, fees, and remote banking options.
• Assist customers with troubleshooting technical issues related to the online banking platform.
• Resolve customer complaints and queries effectively, ensuring a high level of satisfaction.
• Document all customer interactions in the CRM system for record-keeping and follow-up.
• Work closely with banking staff and departments to enhance service delivery and customer experience.
• Stay informed about financial regulations and updates in the banking industry to provide relevant advice.

Requirements

Mercier Consultancy MD is excited to present an amazing opportunity for Dutch Speaking Customer Service Representatives at a prestigious FinTech Company, based in the beautiful surroundings of Greece. This role is ideal for individuals who are passionate about financial technology and dedicated to providing exceptional customer support. As a representative, you will assist clients in Dutch, addressing their inquiries and ensuring a seamless experience with the company's services.

Key Responsibilities

• Handle customer inquiries related to FinTech services, account management, and financial transactions via phone, email, and chat in Dutch.
• Provide accurate information about financial products, pricing, and features available to customers.
• Assist customers with technical issues related to the FinTech platform and ensure effective resolutions.
• Resolve customer complaints efficiently, ensuring high levels of satisfaction and loyalty.
• Document all customer interactions in the CRM system for accurate record-keeping and follow-up.
• Work collaboratively with the finance and technical teams to improve service delivery.
• Stay informed about industry trends and regulatory changes to ensure compliance and provide relevant advice.

Requirements

Mercier Consultancy MD is excited to present an excellent opportunity for German Speaking Customer Service Representatives for an Online Bank, with the opportunity to work in Greece. This role is designed for individuals who are enthusiastic about banking services and committed to delivering exceptional customer support. As a representative, you will assist clients in German, addressing their inquiries related to online banking products and services.

Key Responsibilities

• Manage customer inquiries regarding online banking services, account management, and transactions via phone, email, and chat in German.
• Provide clear and accurate information about banking products, fees, and remote banking options.
• Assist customers with troubleshooting technical issues related to the online banking platform.
• Resolve customer complaints and queries effectively, ensuring a high level of satisfaction.
• Document all customer interactions in the CRM system for record-keeping and follow-up.
• Work closely with banking staff and departments to enhance service delivery and customer experience.
• Stay informed about financial regulations and updates in the banking industry to provide relevant advice.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading Ride-Sharing Platform based in Bulgaria. This role is perfect for individuals who are enthusiastic about providing excellent customer support and are ready to assist users with their ride-sharing needs. As a part of our customer service team, you will communicate effectively with customers in Dutch to ensure a seamless experience.

Key Responsibilities

• Respond to customer inquiries related to ride-sharing services, account management, and app functionality via phone, email, and chat in Dutch.
• Assist users with trip-related issues, fare calculations, and driver-related questions.
• Resolve customer complaints promptly, ensuring a positive experience for all users.
• Document interactions accurately in the CRM system to maintain comprehensive records.
• Collaborate with other departments to address customer needs and enhance service delivery.
• Stay informed about platform updates and changes to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Danish Speaking Customer Service Representatives for an Online Bank, with the unique chance to work in beautiful Greece. This position is perfect for individuals who are passionate about providing excellent customer service in the financial sector. As a representative, you will assist customers in navigating their banking inquiries effectively in Danish.

Key Responsibilities

• Manage customer inquiries regarding online banking services, account details, and transactions via phone, email, and chat in Danish.
• Provide information about banking products, fees, and services while ensuring a smooth customer experience.
• Assist customers with account management, technical issues, and claim processes.
• Resolve customer complaints and queries promptly to maintain high levels of customer satisfaction.
• Document interactions accurately in the CRM system to help track service quality and customer feedback.
• Collaborate with other teams to improve service delivery and respond effectively to customer needs.
• Stay informed about banking regulations and updates to assist customers with accurate information.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Finnish Speaking Customer Service Representatives for a leading ride-sharing platform, with work based in beautiful Greece. This role is perfect for individuals who have a passion for customer service and enjoy the dynamic nature of the ride-sharing industry. As a customer service representative, you will engage with riders and drivers, providing support and ensuring a seamless experience communicated effectively in Finnish.

Key Responsibilities

• Handle customer inquiries related to ride-sharing services, account management, and app functionality via phone, email, and chat in Finnish.
• Provide assistance with account setup, payment processing, and ride bookings.
• Resolve issues and complaints from riders and drivers in a timely and professional manner.
• Document all customer interactions accurately in a CRM system for effective follow-up.
• Collaborate with internal teams to improve service quality and customer satisfaction.
• Stay informed about company policies, promotions, and local regulations affecting ride-sharing services in Greece.

Requirements

Mercier Consultancy MD is thrilled to announce a unique opportunity for French Speaking Customer Service Representatives to join our team supporting an online bank, with the exciting option to work in Greece. This position is perfect for those who are passionate about banking and enjoy helping customers navigate their financial needs. You will provide exceptional customer support in French, assisting clients with their inquiries and ensuring a smooth banking experience.

Key Responsibilities

• Respond to customer inquiries related to online banking services, account management, and transactions via phone, email, and live chat in French.
• Assist customers with setting up new accounts, troubleshooting issues, and addressing any concerns.
• Provide accurate information on banking products, services, promotions, and compliance regulations.
• Document all customer interactions in the CRM system for effective tracking and follow-up.
• Collaborate with internal teams to resolve complex issues and enhance customer satisfaction.
• Stay updated on banking trends and policies to offer informed guidance to customers.

Requirements