The Business Analytics Manager will partner with divisions across Union Maritime to design, build and embed the analytical tools that underpin decision-making, management reporting and the day-to-day running of the business.

Sitting between the Analytics function and the wider organisation, the Manager will work alongside commercial, operations, technical, finance and corporate teams to understand how they work, pinpoint where time, insight or control is being lost, and deliver practical solutions: dashboards, self-service reporting, models, automated workflows and AI-enabled tools.

This is a change role as much as a technical one. The Manager is expected to think critically, challenge current ways of working and lead divisions away from manual, fragmented processes towards simpler, data-driven and automated ones. Working closely with divisional heads and senior leadership, the Manager will build data literacy across the business, set consistent data standards, and make sure the tools delivered are adopted and create lasting value.

Requirements

Driving Change & Challenging Current Practice

· Critically review how divisions currently work, including their processes, reports, spreadsheets and handoffs, and challenge practices that are manual, duplicated, slow or no longer fit for purpose.

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 1000 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including Forrester and Gartner.

We're looking for a data evangelist with hands-on SQL experience and a solid understanding of data architecture. You will thrive on empowering others through reporting and analytics, whether building solutions or mapping business processes to data. You will excel at uncovering relationships in complex data environments and simplifying technical concepts for diverse audiences.

Overview

As a Materials Data Analyst, you will play a pivotal role within the Sustainability and Materials Analytics team. You will deliver actionable data and insights to help optimize the Materials Supply Chain by matching supply with demand more efficiently and effectively.

Responsibilities

Mercier Consultancy MD is thrilled to announce an opening for French Speaking Customer Service Representatives for a leading Telecom Company in Greece. This position is perfect for individuals who are passionate about telecommunications and dedicated to delivering exceptional customer service. You will assist clients with their telecom needs and inquiries, providing support in French.

Key Responsibilities

• Address customer inquiries related to telecommunications services, billing, and account management via phone, email, and live chat in French.
• Provide accurate information about available plans, promotions, and device functionalities.
• Assist customers in troubleshooting technical issues and resolving service-related concerns.
• Document customer interactions thoroughly in the CRM system for tracking and follow-up.
• Work collaboratively with technical and sales teams to improve service delivery.
• Stay updated on the latest telecom trends and company offerings to provide informed support to customers.

Requirements

Mercier Consultancy MD is thrilled to announce a remote opportunity for Danish Speaking Customer Service Representatives specializing in IT Support Services. This position allows you to work from the beautiful landscapes of Greece while providing top-tier support to our clients in the IT industry. If you are passionate about technology and enjoy helping others, this role is perfect for you!

Key Responsibilities

• Engage with customers to resolve IT-related inquiries and provide support via phone, email, and live chat in Danish.
• Assist customers with troubleshooting technical issues and guide them in using IT products and services effectively.
• Educate clients on software features, updates, and best practices to enhance user experience.
• Accurately document all interactions and resolutions in the CRM system.
• Collaborate with technical support teams to ensure quick and effective resolution of issues.
• Stay updated on industry trends and product developments to provide informed customer assistance.

Requirements

Mercier Consultancy MD is seeking a Nederlandstalige Klantenservice Medewerker (Dutch Customer Service Representative) for our Smart & Huishoudelijke Apparaten division. In this pivotal role, you will be responsible for providing exceptional customer service to our Dutch-speaking clients, addressing their inquiries and ensuring satisfaction with our smart and household appliances.

Key Responsibilities

• Handle customer inquiries regarding smart and household appliances via phone, email, and chat, ensuring a positive customer experience.
• Provide accurate information and troubleshooting assistance for our products to resolve customer issues effectively.
• Document customer interactions and feedback to help improve our services and product offerings.
• Collaborate with the technical support team to address complex customer inquiries and escalations.
• Stay updated on product knowledge and company policies to provide timely assistance.
• Assist in the development of customer service materials and training resources to enhance team performance.

Requirements

Mercier Consultancy MD is currently seeking a skilled Danish IT/Customer Support Representative to join our team in Thessaloniki, with a remote working option. This exciting role is designed for individuals who possess a strong technical background alongside excellent customer service skills. You will be instrumental in providing support to our Danish-speaking customers, helping them resolve their IT-related issues and enhancing their overall experience with our services.

Key Responsibilities

• Provide top-tier IT and customer support to Danish-speaking clients via email, phone, and chat.
• Diagnose and troubleshoot IT-related issues, providing timely solutions to customer inquiries.
• Guide customers through the setup and use of services, ensuring they have the information needed to utilize our products effectively.
• Maintain detailed records of customer interactions and technical issues to help improve future support efforts.
• Collaborate with technical teams to escalate complex issues and contribute to service improvements.
• Stay current with product knowledge, updates, and industry trends to offer informed support.

Requirements

Mercier Consultancy MD is currently seeking a German Technical Support Consultant to join our talented team in Athens. This is a fantastic opportunity for individuals who are passionate about technology and customer service. In this role, you will be responsible for providing technical assistance to our German-speaking clients, helping them resolve issues and enhancing their experience with our products and services.

Key Responsibilities

• Deliver high-quality technical support to German-speaking customers via phone, email, and chat.
• Troubleshoot and diagnose technical issues related to our products and solutions.
• Guide customers through problem resolution steps while ensuring clear communication.
• Document all support interactions accurately for future reference and quality assurance.
• Collaborate with technical teams to resolve complex issues and improve service delivery.
• Stay updated on product knowledge and industry trends to provide accurate support.

Requirements

Core Protocol Developer - Leading DeFi Innovator

Location: Remote - Candidates must be located in an American timezone (this includes North and South America)

Compensation: $120K - $200K

We are a mission-driven team dedicated to simplifying decentralized finance (DeFi) and making sophisticated yield opportunities accessible globally. We translate complex financial strategies into intuitive, one-click products for users and institutions.

As a Core Protocol Developer, you will serve our community and decentralized autonomous organization (DAO), working collaboratively across the full stack. This is a role for a highly motivated, versatile software development specialist with deep expertise in DeFi and smart contract development.

What You'll Be Building:

• Next-Generation DeFi Primitives: Creating innovative products like Leverage Tokens (ERC-20 assets bundling complex actions) and automated strategy Vaults for efficient capital management.
• Protocol Mechanism: Implementing and maintaining core staking and governance features that drive long-term protocol health.

InfyStrat is looking for an experienced Solution Architect to join our team in an onsite capacity. In this pivotal role, you will be responsible for architecting and delivering innovative solutions that meet our clients' specific business needs. You will engage directly with stakeholders to gather requirements, analyze existing systems, and recommend new technologies that enhance operational efficiency. The successful candidate will have a solid understanding of software development lifecycle, cloud technologies, and system integration. At InfyStrat, we prioritize collaboration and creativity, and we are eager to welcome a strategic thinker who thrives in a fast-paced environment.

Responsibilities

• Lead the design and implementation of complex solutions, ensuring they align with client objectives.
• Work closely with clients on-site to gather detailed business requirements and project specifications.
• Analyze current systems and identify areas for improvement or optimization.
• Develop and maintain architecture documentation, including design specifications and technical guidelines.
• Serve as a technical advisor to project teams throughout the implementation process.
• Monitor industry trends and emerging technologies to inform architectural decisions.
• Facilitate stakeholder meetings and presentations to showcase architectural designs.

Requirements

Mercier Consultancy MD is thrilled to offer a position for Spanish Speaking Customer Service Representatives at a leading tech company in Greece. This role is ideal for individuals passionate about technology and customer engagement. As a customer service representative, you will assist clients in navigating tech solutions and addressing inquiries in Spanish, ensuring they enjoy a seamless experience.

Key Responsibilities

• Manage customer inquiries related to tech products and services via phone, email, and live chat in Spanish.
• Provide assistance with account setup, technical support, and product features.
• Educate customers about new technologies, updates, and best practices in using tech solutions.
• Resolve customer issues efficiently while maintaining a high level of satisfaction.
• Document customer interactions in our CRM system for future reference and analysis.
• Collaborate with technical teams to ensure prompt resolution of complex issues.
• Stay informed about industry trends and the company’s offerings to enhance customer assistance.

Requirements