Mercier Consultancy MD is currently seeking a skilled Danish IT/Customer Support Representative to join our team in Thessaloniki, with a remote working option. This exciting role is designed for individuals who possess a strong technical background alongside excellent customer service skills. You will be instrumental in providing support to our Danish-speaking customers, helping them resolve their IT-related issues and enhancing their overall experience with our services.

Key Responsibilities

• Provide top-tier IT and customer support to Danish-speaking clients via email, phone, and chat.
• Diagnose and troubleshoot IT-related issues, providing timely solutions to customer inquiries.
• Guide customers through the setup and use of services, ensuring they have the information needed to utilize our products effectively.
• Maintain detailed records of customer interactions and technical issues to help improve future support efforts.
• Collaborate with technical teams to escalate complex issues and contribute to service improvements.
• Stay current with product knowledge, updates, and industry trends to offer informed support.

Requirements

Mercier Consultancy MD is currently seeking a German Technical Support Consultant to join our talented team in Athens. This is a fantastic opportunity for individuals who are passionate about technology and customer service. In this role, you will be responsible for providing technical assistance to our German-speaking clients, helping them resolve issues and enhancing their experience with our products and services.

Key Responsibilities

• Deliver high-quality technical support to German-speaking customers via phone, email, and chat.
• Troubleshoot and diagnose technical issues related to our products and solutions.
• Guide customers through problem resolution steps while ensuring clear communication.
• Document all support interactions accurately for future reference and quality assurance.
• Collaborate with technical teams to resolve complex issues and improve service delivery.
• Stay updated on product knowledge and industry trends to provide accurate support.

Requirements

Core Protocol Developer - Leading DeFi Innovator

Location: Remote - Candidates must be located in an American timezone (this includes North and South America)

Compensation: $120K - $200K

We are a mission-driven team dedicated to simplifying decentralized finance (DeFi) and making sophisticated yield opportunities accessible globally. We translate complex financial strategies into intuitive, one-click products for users and institutions.

As a Core Protocol Developer, you will serve our community and decentralized autonomous organization (DAO), working collaboratively across the full stack. This is a role for a highly motivated, versatile software development specialist with deep expertise in DeFi and smart contract development.

What You'll Be Building:

• Next-Generation DeFi Primitives: Creating innovative products like Leverage Tokens (ERC-20 assets bundling complex actions) and automated strategy Vaults for efficient capital management.
• Protocol Mechanism: Implementing and maintaining core staking and governance features that drive long-term protocol health.

InfyStrat is looking for an experienced Solution Architect to join our team in an onsite capacity. In this pivotal role, you will be responsible for architecting and delivering innovative solutions that meet our clients' specific business needs. You will engage directly with stakeholders to gather requirements, analyze existing systems, and recommend new technologies that enhance operational efficiency. The successful candidate will have a solid understanding of software development lifecycle, cloud technologies, and system integration. At InfyStrat, we prioritize collaboration and creativity, and we are eager to welcome a strategic thinker who thrives in a fast-paced environment.

Responsibilities

• Lead the design and implementation of complex solutions, ensuring they align with client objectives.
• Work closely with clients on-site to gather detailed business requirements and project specifications.
• Analyze current systems and identify areas for improvement or optimization.
• Develop and maintain architecture documentation, including design specifications and technical guidelines.
• Serve as a technical advisor to project teams throughout the implementation process.
• Monitor industry trends and emerging technologies to inform architectural decisions.
• Facilitate stakeholder meetings and presentations to showcase architectural designs.

Requirements

Mercier Consultancy MD is thrilled to offer a position for Spanish Speaking Customer Service Representatives at a leading tech company in Greece. This role is ideal for individuals passionate about technology and customer engagement. As a customer service representative, you will assist clients in navigating tech solutions and addressing inquiries in Spanish, ensuring they enjoy a seamless experience.

Key Responsibilities

• Manage customer inquiries related to tech products and services via phone, email, and live chat in Spanish.
• Provide assistance with account setup, technical support, and product features.
• Educate customers about new technologies, updates, and best practices in using tech solutions.
• Resolve customer issues efficiently while maintaining a high level of satisfaction.
• Document customer interactions in our CRM system for future reference and analysis.
• Collaborate with technical teams to ensure prompt resolution of complex issues.
• Stay informed about industry trends and the company’s offerings to enhance customer assistance.

Requirements

Mercier Consultancy MD is thrilled to announce a position for Greek Speaking Customer Service Representatives for a leading finance company located in Athens, Greece. This role is perfect for individuals who are eager to help clients with their financial inquiries and are dedicated to delivering outstanding customer service. As a representative, you will engage with customers in Greek to assist them with a wide range of financial products and services.

Key Responsibilities

• Handle customer inquiries related to financial services and products, including account management, loan applications, and investment options via phone, email, and chat in Greek.
• Provide accurate information and guidance to customers, ensuring a clear understanding of financial processes and policies.
• Assist customers in resolving issues or discrepancies with their accounts and financial transactions.
• Document all customer interactions in the CRM system for effective record-keeping and follow-up.
• Collaborate with internal teams to address customer concerns and enhance service delivery.
• Stay updated on financial regulations, products, and market trends to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to announce a unique opportunity for a Dutch Speaking Customer Service Agent to work remotely from anywhere in the world. This position allows you to engage with Dutch-speaking customers while fostering a global work environment. You will be the key point of contact, ensuring that clients receive the highest standard of support and service.

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients via phone, email, and chat, addressing inquiries and concerns.
• Offer accurate product information, assist with order processing, and guide customers through various service-related questions.
• Resolve complaints and issues with professionalism, aiming to maintain high levels of customer satisfaction.
• Document customer interactions and feedback in the CRM system for quality assurance and continuous improvement.
• Collaborate with team members across different time zones to ensure seamless communication and service delivery.
• Stay informed about company products, policies, and industry trends to provide clients with relevant information.

Requirements

About the Role

AHOY is on a mission to revolutionize the user experience in our innovative product offerings. We are seeking a talented Product Designer to join our dynamic team. In this role, you will be responsible for crafting impactful digital experiences that captivate users while meeting business objectives.

As a Product Designer at AHOY, you will collaborate with a diverse group of stakeholders, including product managers, engineers, and marketing teams, to deliver intuitive designs that elevate our products. If you have a keen eye for detail, a passion for user-centered design, and the ability to think critically about complex problems, we want to hear from you!

Key Responsibilities

• Design engaging user interfaces and experiences for web and mobile applications.
• Collaborate with cross-functional teams to understand user needs and business requirements.
• Create wireframes, prototypes, and high-fidelity mockups to visualize design concepts.
• Conduct user testing and research to gather feedback and iterate on designs.
• Maintain and evolve the design system to ensure consistency across products.
• Communicate design concepts effectively to stakeholders and provide design guidance throughout the product development process.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Estonian Speaking Customer Service Representatives in the Social Media industry. This role is ideal for individuals who are passionate about social platforms and enjoy helping users navigate their experiences. As a customer service representative, you will engage with clients in Estonian, assisting them with inquiries and ensuring a positive user experience on our social media platforms.

Key Responsibilities

• Manage customer inquiries related to social media features, account management, and content guidelines via phone, email, and live chat in Estonian.
• Assist users with account setup, security concerns, and troubleshooting issues.
• Provide information on platform features, updates, and community standards.
• Resolve complaints and feedback efficiently, ensuring customer satisfaction.
• Document all customer interactions accurately and maintain organized records in the CRM system.
• Collaborate with other teams to improve user experience and address frequent issues.
• Stay informed about social media trends and platform updates to provide current information to users.

Requirements

Mercier Consultancy MD is looking for a dedicated Spanish Speaking Client Support Specialist to join our vibrant team in Athens. This role is perfect for individuals who are passionate about customer service and want to help Spanish-speaking clients navigate our services. You will be responsible for providing expert support and guidance, ensuring that clients have a smooth experience with our offerings.

Key Responsibilities

• Deliver exceptional client support to Spanish-speaking customers through various channels, including phone, email, and chat.
• Assist clients in understanding our products and services, providing tailored solutions to their inquiries.
• Resolve issues effectively and efficiently, ensuring high levels of client satisfaction.
• Document all interactions accurately in the CRM system and follow up as necessary.
• Collaborate with internal teams to resolve complex customer issues and improve service delivery.
• Stay updated on product features and company policies to provide the most accurate information.

Requirements