Mercier Consultancy MD is excited to present an excellent opportunity for German Speaking Customer Service Representatives for an Online Bank, with the opportunity to work in Greece. This role is designed for individuals who are enthusiastic about banking services and committed to delivering exceptional customer support. As a representative, you will assist clients in German, addressing their inquiries related to online banking products and services.

Key Responsibilities

• Manage customer inquiries regarding online banking services, account management, and transactions via phone, email, and chat in German.
• Provide clear and accurate information about banking products, fees, and remote banking options.
• Assist customers with troubleshooting technical issues related to the online banking platform.
• Resolve customer complaints and queries effectively, ensuring a high level of satisfaction.
• Document all customer interactions in the CRM system for record-keeping and follow-up.
• Work closely with banking staff and departments to enhance service delivery and customer experience.
• Stay informed about financial regulations and updates in the banking industry to provide relevant advice.

Requirements

Mercier Consultancy MD is excited to present an excellent opportunity for German Speaking Customer Service Representatives for an Online Bank, with the opportunity to work in Greece. This role is designed for individuals who are enthusiastic about banking services and committed to delivering exceptional customer support. As a representative, you will assist clients in German, addressing their inquiries related to online banking products and services.

Key Responsibilities

• Manage customer inquiries regarding online banking services, account management, and transactions via phone, email, and chat in German.
• Provide clear and accurate information about banking products, fees, and remote banking options.
• Assist customers with troubleshooting technical issues related to the online banking platform.
• Resolve customer complaints and queries effectively, ensuring a high level of satisfaction.
• Document all customer interactions in the CRM system for record-keeping and follow-up.
• Work closely with banking staff and departments to enhance service delivery and customer experience.
• Stay informed about financial regulations and updates in the banking industry to provide relevant advice.

Requirements

Mercier Consultancy MD is excited to present an outstanding opportunity for Italian Speaking Customer Service Representatives for a leading FinTech Company, with the chance to work in vibrant Greece. This role is tailored for individuals who have a keen interest in financial technologies and are dedicated to delivering exceptional customer support. As a representative, you will assist clients in Italian, providing guidance and assistance regarding various financial services and products.

Key Responsibilities

• Manage customer inquiries related to FinTech products and services, including account setup, transactions, and troubleshooting via phone, email, and chat in Italian.
• Offer clear and concise information about financial products, helping customers understand their features and benefits.
• Assist customers with issues related to their accounts and transactions, ensuring swift resolutions.
• Resolve any complaints and feedback effectively, aiming for high levels of customer satisfaction.
• Document all customer interactions diligently in the CRM system for accurate record-keeping.
• Collaborate with internal teams to improve service delivery and enhance the overall customer experience.
• Stay informed about financial regulations, products, and industry trends to provide relevant assistance.

Requirements

Signal is a group of companies offering products and services in commercial shipping. We combine our deep knowledge of shipping with our passion for applied science, technology and modern management methods.

About Signal Ocean: Signal Ocean is the technology arm of the Signal Group. Our primary product, The Signal Ocean Platform, enables shipping professionals to securely handle, integrate, and assess intricate collections of private and public shipping data. Driven by advanced machine learning and artificial intelligence, our technology suite provides tailored, exclusive insights that support our clients in achieving performance and efficiency. Insights are delivered over web and mobile applications, as well as through a rich set of APIs and SDKs. Our backend architecture is abstracted to modularly offer deep analytics capabilities that are leveraged in the solutions that we offer or can be directly embedded in our client’s system topologies.

Overview

Established in 2006, Union Maritime has experienced rapid growth to become an international shipping group with offices in 3 continents and is at the forefront of the maritime industry, offering our customers cutting-edge transportation and logistics solutions.

We constantly push the boundaries of what is possible, leveraging the latest technologies and industry’s best practices to deliver unparalleled efficiency and reliability. Whether it's our innovative approach to cargo handling or our use of data analytics to optimise routes and logistics, we are dedicated to staying ahead of the curve.

We have a diversified vessel portfolio in the tanker and dry bulk sectors with a strong presence in clean products and light chemical market, a revenue in excess of $500m and a fleet of circa 80 vessels under management.

At Union Maritime, we don't just meet the needs of our customers; we anticipate them. Join us on the cutting edge of maritime innovation and experience the Union Maritime difference.

Job Overview

The Analyst, Accounting role is responsible for the accurate recording of financial transactions in the general ledger and reconciliations, to support the Senior Associates and Associates, Accounting.  The Analyst, Accounting carries out these duties in accordance with the agreed accounting processes and ensures they are carried out in a timely and materially accurate manner.

Mercier Consultancy MD is excited to offer a position for a Dutch Speaking Customer Service Representative in a leading Financial Institution, located in the scenic setting of Greece. This role is perfect for individuals with strong Dutch language skills who are passionate about delivering exceptional customer service within the financial sector. You'll have the opportunity to engage with customers, helping them with their inquiries and ensuring their needs are met.

Key Responsibilities

• Provide excellent customer service to Dutch-speaking clients via phone, email, and online chat.
• Assist customers with queries regarding financial products, services, and account-related questions.
• Resolve issues and complaints promptly while maintaining a high standard of service.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with team members to improve service processes and customer satisfaction.
• Stay updated on financial regulations and product information to provide informed customer support.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Greek Speaking Customer Service Representatives for a leading Financial Services Company in Greece. This position is perfect for individuals who are passionate about finance and are dedicated to providing excellent customer support. In this role, you will assist clients with various inquiries related to financial products and services while ensuring clear and effective communication in Greek.

Key Responsibilities

• Manage customer inquiries related to financial products and services, including account information, loans, and investment options via phone, email, and chat in Greek.
• Provide accurate information about financial regulations, policies, and procedures to clients.
• Assist customers with account management, including transactions, disputes, and service requests.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
• Document customer interactions thoroughly in the CRM system for future reference and follow-up.
• Collaborate with financial advisors and support teams to deliver exceptional service to clients.
• Stay updated on financial products, market trends, and regulations to provide informed assistance.

Requirements

Mercier Consultancy MD is pleased to announce an opening for German Speaking Customer Service Representatives for a leading financial services company located in Athens. This role is perfect for individuals who are detail-oriented and are passionate about providing exceptional service within the financial sector. As a customer service representative, you will assist clients with their inquiries and ensure they receive knowledgeable support in German.

Key Responsibilities

• Handle customer inquiries related to financial products and services via phone, email, and chat in German.
• Provide information on account management, investment options, and financial regulations.
• Assist customers with transaction processing, problem resolution, and account updates.
• Document all customer interactions accurately in the CRM system for tracking and follow-up.
• Work closely with internal teams to ensure customer issues are resolved efficiently and effectively.
• Stay informed about market trends and changes in financial services to offer relevant advice to customers.

Requirements

Mercier Consultancy MD is pleased to announce an opportunity for German Speaking Customer Service Representatives at a leading Finance Company in Greece. This role is perfect for individuals who are passionate about finance and are dedicated to providing outstanding customer support. You will be responsible for assisting clients with their financial inquiries and ensuring they receive high-quality service in German.

Key Responsibilities

• Manage customer inquiries related to financial services, products, and account details via phone, email, and chat in German.
• Provide clear and accurate information about financial products, including loans, investments, and savings accounts.
• Assist customers with account management, transaction inquiries, and troubleshooting issues.
• Resolve customer complaints efficiently while maintaining a customer-centric approach.
• Document all customer interactions accurately in the CRM system for record keeping.
• Collaborate with internal teams to enhance service delivery and resolve issues promptly.
• Stay updated on financial regulations, policies, and product offerings to ensure accurate support.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for French Speaking Customer Service Representatives for a leading Fintech company in Greece. This role is perfect for individuals who possess a strong interest in financial technology and are passionate about delivering exemplary customer support. You will communicate with clients in French, assisting them with inquiries related to financial products and services while providing an exceptional customer experience.

Key Responsibilities

• Manage customer inquiries related to banking solutions, investment products, and financial services via phone, email, and chat in French.
• Provide detailed information about the company’s offerings, helping customers understand their options.
• Assist clients with account setup, transaction inquiries, and service modifications.
• Resolve customer complaints and issues in a timely manner while ensuring high levels of satisfaction.
• Document all customer interactions accurately in the CRM system for reference and follow-up.
• Collaborate with internal teams to enhance customer support strategies and improve service delivery.
• Keep abreast of financial regulations and product knowledge to effectively assist customers.

Requirements