About the Role

We are looking for a dynamic, well-organized, and proactive professional to manage our front office operations, day-to-day administration, and executive support for the leadership team. This is a key role that helps ensure smooth workplace operations and a great visitor/employee experience.

Key Responsibilities

Front Office & Reception

• Manage front desk operations, greet visitors, and ensure a professional and welcoming environment.
• Handle incoming calls, emails, courier services, and visitor logs.
• Coordinate meeting room bookings and ensure readiness for internal/ external meetings.

Office Administration

• Oversee office supplies, stationery, pantry items, and vendor coordination.
• Support HR/Admin in onboarding activities (ID cards, desk setup, welcome kits).
• Manage facility-related tasks: housekeeping coordination, office maintenance, and basic IT coordination.
• Assist with event planning: town halls, celebrations, client visits, and internal team activities.

Executive Assistant (EA) Responsibilities

Mercier Consultancy MD is thrilled to invite applications for the position of Dutch Speaking Front Office Technical Advisor, with the exciting opportunity of paid relocation to Sofia. This role is ideal for individuals who are passionate about customer service and possess a knack for technical problem-solving. As a Front Office Technical Advisor, you will serve as the primary point of contact for our Dutch-speaking clients, helping them navigate various technical challenges and providing comprehensive support.

Key Responsibilities

• Deliver outstanding technical assistance to Dutch-speaking customers through various communication channels including phone, email, and chat.
• Identify and resolve technical issues promptly, ensuring customer satisfaction at every interaction.
• Effectively document customer interactions and resolutions within our CRM system, maintaining accurate records.
• Collaborate with team members and escalate complex issues to the appropriate departments.
• Stay updated on product knowledge and technical advancements to provide knowledgeable support.
• Build rapport and foster long-term relationships with clients through excellent service and follow-up.

Requirements

Mercier Consultancy MD is excited to offer a position for a Dutch Speaking Front Office Technical Advisor, with paid relocation to Sofia. This role is perfect for individuals who enjoy directly engaging with customers while providing expert technical support. As a Front Office Technical Advisor, you will be the first point of contact for clients, assisting them with their technical inquiries and ensuring they receive top-notch service.

Key Responsibilities

• Provide exceptional front office technical support to Dutch-speaking customers in person, via phone, and through digital channels.
• Diagnose and troubleshoot technical issues, working to resolve problems quickly and efficiently.
• Communicate clearly with clients, guiding them through solutions and ensuring their satisfaction.
• Document all interactions and troubleshooting steps taken in the CRM system for record keeping.
• Collaborate with technical teams to escalate unresolved issues and share customer feedback.
• Stay informed about product developments, updates, and best practices to enhance customer service.

Requirements