We are hiring a dynamic Marketing Manager, on behalf of our client, an independent full service boutique Law firm based in Limassol.

The Marketing Manager will be hands on and take ownership of the company’s marketing and communication activities. This is an on-site role suited to someone who can combine creativity with execution, and confidently manage marketing across digital, social media, campaigns, PR, and business development support.

Responsibilities:

Marketing and Communications

• Develop and implement the firm’s marketing and communications plan in line with business objectives
• Manage the firm’s online presence, including social media channels, content planning, copywriting, posting, and engagement
• Coordinate and create marketing content, including posts, visuals, short-form videos, presentations, and branded materials
• Maintain and update website content and ensure consistency of brand messaging across all platforms
• Support PR and communications, including announcements, rankings, publications, and press releases
• Manage online reputation, including Google reviews, LinkedIn presence, and overall brand perception

Business Development and Market Outreach

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our community as an Account Manager liaising with our experienced Chief Customer Officer and provide high-level quality service for famous worldwide well-known companies such as Mastercard, Calm and MacPaw. Get access to the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe.

Let's see what it takes 💛

What you will do:

Mercier Consultancy MD is excited to announce a wonderful opportunity for Spanish Speaking Customer Service Representatives for a leading Payment Solutions Provider, based in Greece. This role is ideal for individuals who are enthusiastic about financial technology and dedicated to delivering exceptional customer support. As a representative, you will assist customers in Spanish, addressing their inquiries and helping them navigate payment solutions.

Key Responsibilities

• Handle customer inquiries related to payment solutions, transactions, and account issues via phone, email, and chat in Spanish.
• Provide accurate information on payment processing, fees, and related services.
• Assist customers with transaction inquiries and troubleshooting any issues they may encounter.
• Resolve customer complaints efficiently, ensuring a positive customer experience.
• Document all customer interactions and inquiries in the CRM system for accurate tracking and follow-up.
• Collaborate with internal teams to improve service delivery and address customer needs proactively.
• Stay informed about industry trends and payment solutions to provide informed assistance.

Requirements

Mercier Consultancy MD is seeking passionate and dedicated individuals to join our team as Spanish Speaking Customer Care Specialists for an esteemed insurance company! This role offers a fantastic opportunity to provide exceptional service to Spanish-speaking clients while enjoying life in the beautiful country of Greece. If you have a strong customer service background and an interest in the insurance sector, we want to hear from you!

Key Responsibilities

• Deliver top-notch customer service to Spanish-speaking customers via phone, email, and live chat, addressing inquiries related to insurance products and services.
• Assist clients with policy management, claims processing, and any questions regarding insurance coverage.
• Collaborate with internal teams to resolve customer inquiries and ensure a seamless customer experience.
• Document customer interactions accurately and maintain detailed records in our CRM system.
• Identify trends in customer feedback and contribute to improving service delivery.
• Stay updated on the latest insurance products and regulations to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to present a wonderful opportunity for Italian Speaking Customer Service Representatives for a thriving E-Commerce Platform, with the opportunity to work in beautiful Greece. This role is tailored for individuals who are passionate about e-commerce and dedicated to providing exceptional customer service support. As a representative, you will assist customers in Italian, guiding them through their online shopping experience and addressing their inquiries.

Key Responsibilities

• Manage customer inquiries regarding products, orders, shipping details, and returns via phone, email, and chat in Italian.
• Provide detailed information about product features, pricing, and promotions to enhance the customer shopping experience.
• Assist customers with order modifications, cancellations, and tracking information.
• Resolve customer complaints promptly and effectively, ensuring a positive shopping experience.
• Document all customer interactions and feedback in the CRM system for future reference and follow-up.
• Collaborate with logistics and fulfillment teams to address any order-related issues and improve service delivery.
• Stay updated on product offerings and e-commerce trends to provide relevant and timely assistance.

Requirements

Mercier Consultancy MD is excited to announce an excellent opportunity for Italian Speaking Customer Service Representatives for a prominent Telecommunications Company, based in Greece. This role is ideal for individuals who are passionate about telecommunications and dedicated to providing exceptional customer support. As a representative, you will assist customers in Italian, addressing their inquiries and ensuring a smooth communication experience.

Key Responsibilities

• Manage customer inquiries regarding telecommunications services, billing, and account management via phone, email, and chat in Italian.
• Provide accurate information on mobile and broadband plans, features, and promotions.
• Assist customers with account issues, service activation, and troubleshooting technical problems.
• Resolve customer complaints and concerns efficiently to ensure high levels of satisfaction.
• Document all customer interactions in the CRM system for reference and follow-up.
• Collaborate with internal teams to enhance service delivery and address customer needs.
• Stay updated on the latest telecommunications products and service offerings to provide relevant assistance.

Requirements

Mercier Consultancy MD is excited to present a rewarding opportunity for Italian Speaking Customer Service Representatives for a Payment Solutions Provider, based in Greece. This role is tailored for individuals who are enthusiastic about financial services and dedicated to delivering exceptional customer support. As a representative, you will assist customers in Italian, addressing their inquiries related to payment solutions and ensuring a smooth customer experience.

Key Responsibilities

• Manage customer inquiries regarding payment processing, account management, and transaction issues via phone, email, and chat in Italian.
• Provide accurate information about services, fees, and payment platform features.
• Assist customers in troubleshooting technical issues related to payment transactions and solutions.
• Resolve customer complaints efficiently, ensuring high levels of satisfaction and retention.
• Document all customer interactions in the CRM system for accurate tracking and follow-up.
• Collaborate with internal teams to enhance customer service delivery and address client needs.
• Stay informed about industry regulations and updates to ensure compliance and provide relevant advice.

Requirements

Mercier Consultancy MD is excited to present an excellent opportunity for German Speaking Customer Service Representatives for an Online Bank, with the opportunity to work in Greece. This role is designed for individuals who are enthusiastic about banking services and committed to delivering exceptional customer support. As a representative, you will assist clients in German, addressing their inquiries related to online banking products and services.

Key Responsibilities

• Manage customer inquiries regarding online banking services, account management, and transactions via phone, email, and chat in German.
• Provide clear and accurate information about banking products, fees, and remote banking options.
• Assist customers with troubleshooting technical issues related to the online banking platform.
• Resolve customer complaints and queries effectively, ensuring a high level of satisfaction.
• Document all customer interactions in the CRM system for record-keeping and follow-up.
• Work closely with banking staff and departments to enhance service delivery and customer experience.
• Stay informed about financial regulations and updates in the banking industry to provide relevant advice.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for German Speaking Customer Service Representatives for a leading Digital Marketing Platform, with the opportunity to work in Greece. This role is designed for individuals who have a passion for digital marketing and a commitment to providing outstanding customer support. As a representative, you will assist clients in German, helping them navigate the platform and address their inquiries.

Key Responsibilities

• Manage customer inquiries related to the digital marketing platform, including account setup, features, and troubleshooting via phone, email, and chat in German.
• Provide clear and comprehensive guidance on digital marketing strategies, tools, and best practices.
• Assist customers with technical issues and ensure effective resolutions to enhance their experience.
• Resolve customer complaints and inquiries efficiently, ensuring high satisfaction levels.
• Document all customer interactions accurately in the CRM system for future reference and follow-up.
• Collaborate with internal teams to improve the platform and overall customer service delivery.
• Stay informed about digital marketing trends to provide relevant and updated assistance.

Requirements