We are looking for an experienced Service Designer – Team Lead to lead the design and transformation of customer experiences across physical, digital, and assisted-service channels.

The successful candidate will own service experience design standards, lead the redesign of key customer-facing services, facilitate structured co-design workshops, and establish a persona-led journey design approach. The role will also involve building and leading a small Service Design team and working closely with Operations, IT, Human Capital, Quality & Training, and Customer Service functions.

We are looking for a CX Writer to join our team and help create clear, engaging, and customer-centric experiences across digital and customer touchpoints.

The ideal candidate will combine strong writing and communication skills with a solid understanding of Customer Experience (CX), customer journeys, Voice of Customer (VOC), and user needs. You will work closely with CX, Product, UX/UI, Marketing, and other cross-functional teams to turn customer insights into effective content and communication.

Tiger Analytics is a leading advanced analytics consulting firm specializing in AI and machine learning. We are recognized as the trusted analytics partner for several Fortune 100 companies, enabling them to generate significant business value from their data. Our team combines industry expertise with data science skills to deliver comprehensive analytics solutions.

We are on a mission to build the best analytics consulting team, and we are currently looking for a specialized Salesforce Developer to join our dynamic team. In this role, you will be the driving force behind our marketing automation and integration efforts. You will focus primarily on designing, building, and supporting complex architectures within Salesforce Marketing Cloud (SFMC) and ensuring seamless data flow between our front-end applications, CRM, and external platforms.

Key Responsibilities

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

Main Responsibilities:

• Assess consumer engagement, digital marketing, omnichannel, content, data, and measurement maturity to identify capability gaps and opportunities.
• Define a consumer engagement strategy by prioritizing target audiences, journeys, and high-impact activation opportunities.
• Integrate SEO, GEO, and AI/LLM discoverability into content, channel, and activation strategies.
• Design consumer journey blueprints and translate them into actionable roadmaps and campaigns.
• Lead the implementation roadmap, including governance, milestones, KPIs, dependencies, and decision-making processes.
• Develop and launch a consumer strategy pilot, measuring performance and driving optimization.
• Collaborate cross-functionally with Marketing, Communications, Medical, Sales, and agencies to ensure effective and compliant execution.
• Ensure pharmaceutical compliance and ethical standards while upskilling marketing teams through training and best-practice sharing.

Requirements

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Job Overview

We are seeking a highly skilled and experienced Salesforce Marketing Cloud Senior (Next) professional to lead the design, implementation, optimization, and management of customer engagement and marketing automation solutions using Salesforce Marketing Cloud and Marketing Cloud Next capabilities.

Who we are;

Octopus by RTG is enabling a key partner organization to grow their tech teams while focusing on AI. We are currently looking for the right pioneers to join the team!

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Octopus is specialized in rapidly assembling remote & onsite global tech teams that are fully aligned with the culture and practices of a particular brand. By providing tailored hubs to suit its clients needs, Octopus gives companies all the advantages of remote work and offshoring without all the negatives.

Role Overview

We are seeking an experienced and strategic Service Design Manager to join our Experience Design team. In this leadership role, you will drive the design and transformation of end-to-end services that seamlessly connect digital, physical, and human touchpoints. You will lead service design initiatives, mentor team members, and partner with clients and stakeholders to deliver innovative, customer-centric solutions that create measurable business impact.

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including Forrester and Gartner.

We are looking for a seasoned analytics leader to drive advanced data science initiatives within the commercial pharma space. This role will focus on building and scaling Next Best Action (NBA) frameworks and omnichannel engagement strategies to enable personalized HCP and patient journeys, improve commercial effectiveness, and drive business impact.

Responsibilities

Pharma Media Analytics & Optimization

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Job Overview

We are seeking a highly skilled and experienced Salesforce Marketing Cloud Senior (Next) professional to lead the design, implementation, optimization, and management of customer engagement and marketing automation solutions using Salesforce Marketing Cloud and Marketing Cloud Next capabilities.

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Job Overview

The Salesforce Marketing Cloud Senior Executive is responsible for executing CRM and loyalty campaigns using Salesforce Marketing Cloud to drive customer engagement, retention, and incremental revenue. The role focuses on hands-on campaign delivery, journey execution, and performance optimization.

This role supports the CRM strategy by translating business requirements into effective, data-driven campaigns and customer journeys.

Role Responsibilities

Who we are

Octopus by RTG is enabling a key partner organization to grow their tech teams while focusing on AI. We are currently looking for the right pioneers to join the team!

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Octopus is specialized in rapidly assembling remote & onsite global tech teams that are fully aligned with the culture and practices of a particular brand. By providing tailored hubs to suit its clients needs, Octopus gives companies all the advantages of remote work and offshoring without all the negatives.

Role Overview

The Manager – Business Architect is responsible for designing and orchestrating the end-to-end business architecture of customer journeys, ensuring that front-stage customer interactions are seamlessly supported by backstage processes, systems, governance, and data capabilities.