Mercier Consultancy MD is excited to offer a unique opportunity for Polish Speaking Customer Service Representatives in the Aviation industry. This role is ideal for individuals who have a passion for travel and customer service. As a vital member of our team, you will assist customers with their inquiries regarding air travel and aviation services while providing exceptional support in Polish.

Key Responsibilities

• Manage customer inquiries related to flight reservations, cancellations, and travel policies via phone, email, and chat in Polish.
• Provide customers with information on flight schedules, pricing, and service regulations.
• Assist with bookings and modifications to existing reservations, ensuring a smooth customer experience.
• Resolve any issues or complaints promptly, maintaining high levels of customer satisfaction.
• Document all customer interactions accurately in our CRM system.
• Work collaboratively with other departments to provide customers with real-time updates and assistance.
• Stay informed about aviation trends and company offerings to better assist customers.

Requirements

Mercier Consultancy MD is excited to launch an opportunity for Italian Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who have a passion for travel and customer service excellence. In this position, you will be the first point of contact for guests and clients, providing them with the information and assistance they need to enhance their travel experiences.

Key Responsibilities

• Handle customer inquiries regarding travel services, bookings, and accommodations via phone, email, and chat in Italian.
• Provide detailed information about destinations, travel arrangements, and local attractions.
• Assist customers with reservations, changes, and cancellations while ensuring a seamless experience.
• Resolve complaints and issues in a timely and effective manner to ensure customer satisfaction.
• Document all customer interactions accurately and maintain an organized database for future reference.
• Collaborate with team members and various departments to ensure high-quality service delivery.
• Stay updated on hospitality and tourism trends to provide relevant insights to clients.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Spanish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who are passionate about travel and committed to providing exceptional service to guests and clients. As a representative, you will assist customers with their inquiries, reservations, and experiences, ensuring they receive personalized support in Spanish.

Key Responsibilities

• Manage customer inquiries related to hotel bookings, reservations, travel packages, and tourism services via phone, email, and live chat in Spanish.
• Provide information about various tourist destinations, including accommodations and local attractions.
• Assist customers in the booking process and handle modifications or cancellations smoothly.
• Address customer complaints and resolve issues promptly to ensure guest satisfaction.
• Document customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with various departments to ensure a seamless guest experience.
• Stay updated on hospitality industry trends and local tourism information.

Requirements

Mercier Consultancy MD is delighted to present an opportunity for Nordic Speaking Customer Service Representatives in the Hospitality & Tourism industry. If you have a love for travel and customer service, this position is the perfect match for you. You will play a pivotal role in assisting guests and travelers, ensuring they have an unforgettable experience while providing support and information in Nordic languages.

Key Responsibilities

• Manage customer inquiries related to travel bookings, accommodations, and tourism services via phone, email, and chat in Nordic languages.
• Provide assistance with trip planning, including recommendations for destinations and activities.
• Resolve any customer issues or complaints efficiently to ensure satisfaction.
• Document all customer interactions and maintain accurate records in our CRM system.
• Collaborate with various teams to enhance service delivery and customer experience.
• Stay updated on industry trends and offerings to provide pertinent information to customers.

Requirements

Join the dynamic team at Mercier Consultancy MD as an Italian Customer Support Representative in Greece. This is a unique opportunity that not only offers the chance to assist customers in their travel experiences but also covers your flight and hotel expenses. You will be the first point of contact for our Italian-speaking clients, providing them with tailored support for their travel-related inquiries and ensuring they receive the best service possible.

Key Responsibilities

• Assist Italian-speaking customers with inquiries and bookings related to travel, including flights and accommodations.
• Provide clear, accurate information about travel packages, policies, and procedures.
• Handle customer complaints and resolve issues promptly, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Keep up-to-date with travel industry trends and company offerings to provide informed advice.
• Collaborate effectively with the sales and reservation teams to deliver seamless service.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for German Speaking Customer Service Representatives in the Hospitality & Tourism industry. Join our dedicated team and play a vital role in enhancing the experience of travelers and guests. In this position, you will utilize your German language skills to assist customers with their inquiries, bookings, and provide exceptional support throughout their journey.

Key Responsibilities

• Handle customer inquiries related to hospitality services, travel bookings, and tourism information via phone, email, and chat in German.
• Provide knowledgeable assistance regarding hotel accommodations, itineraries, and local attractions.
• Resolve customer complaints and issues with professionalism and a positive attitude.
• Document customer interactions and keep records up to date in the CRM system.
• Work closely with hotel partners and service providers to ensure customer satisfaction.
• Stay informed about the latest trends within the hospitality and tourism industry.

Requirements

Job Summary

The Shipboard Crew Travel Agent is tasked with coordinating and managing comprehensive travel arrangements for cruise ship crew members. This role involves booking flights, accommodations, and ground transportation, ensuring alignment with crew schedules and company policies. The agent will liaise closely with the crew, Shipboard HR, and onboard hotel operations to deliver seamless travel logistics while maintaining high service standards and cost efficiency.

Responsibilities and Accountabilities

Travel Coordination

• In coordination with Scheduling Managers and Shipboard Crew Accountants, arrange and book all travel needs for crew members, including flights, accommodations, and transportation, adhering to company policies and international visa requirements.
• Align travel schedules with embarkation and disembarkation timelines, ensuring smooth transitions.
• Manage last-minute travel changes or emergencies, including cancellations, delays, and rebookings.

Communication & Support