We are looking for a responsible and customer-oriented Customer Support Consultant to support our B2B clients. In this role, you will assist customers throughout their experience with the product, including onboarding, daily usage, and issue resolution. You will serve as a primary point of contact for inquiries, ensuring timely communication and effective problem-solving.

Excited? Let’s see what it takes 💛

What you will do:

• Provide high-quality customer support via chat, email, and phone;
• Provide accurate information, guidance, and solutions to customer requests;
• Collaborate closely with the development and product teams to escalate and resolve complex cases;
• Understand customers’ needs and deliver constructive feedback to the management team;
• Follow up with clients to ensure issues are fully resolved and a high level of satisfaction is maintained.

What you need to succeed in this role:

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada. 

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase. 

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

We are looking for a lead analyst to help bridge the gap between strategic vision and execution behind our Collections and Recovery operations. We don't need you to be a collections expert! We can teach you about the industry. What we need is someone who naturally looks at a process and policies to maximize value and efficiency.

You will use data to determine how we move files through our system, which partners we use, and where we should be doubling down to improve performance.

What you’ll do:

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

GENERAL SUMMARY

The Supervisor, Analytical Laboratory is responsible for oversight and management of performance for the analytical laboratory processes using immunoassay and/or LC-MS/MS technology.

WORK SCHEDULE: Tuesday through Saturday, 11 am- 7:30 pm

The following are intended to be examples of the accountabilities for which the person in this position is responsible. This position description is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance.

Mercier Consultancy MD is on the lookout for a Solutions Consultant proficient in Czech and English to join our dynamic team in Sofia, Bulgaria! We offer fully paid relocation for the right candidate, making it easier for you to embark on this exciting new chapter in your career. As a Solutions Consultant, you will work closely with our clients to understand their needs and provide tailored solutions that enhance their business operations. If you are driven by a passion for technology and helping others, this role could be perfect for you!

Key Responsibilities

• Engage with clients to conduct thorough consultations, identifying their unique challenges and business objectives.
• Develop and present customized solutions designed to address client needs effectively.
• Act as a trusted advisor, delivering insights and recommendations based on industry best practices.
• Collaborate with internal teams to ensure smooth solution implementation and offer ongoing support to clients.
• Facilitate training sessions to empower clients in utilizing our products and services effectively.
• Keep abreast of market trends and emerging technologies to provide informed guidance to clients.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Slovenian Speaking Solutions Consultant to join our team in Sofia, Bulgaria! We provide fully paid relocation to help you embark on this amazing journey. In this role, you will connect with clients, understand their unique challenges, and deliver personalized solutions that empower their business success. If you are passionate about technology and dedicated to client service, we want to hear from you!

Key Responsibilities

• Engage with clients through consultations to assess their specific needs and business objectives.
• Design and propose customized solutions that effectively tackle client challenges and enhance their operations.
• Act as a trusted advisor, offering valuable insights and recommendations to improve client outcomes.
• Collaborate with internal teams to ensure seamless implementation and ongoing support of solutions.
• Conduct training sessions to help clients maximize their use of our products and services.
• Stay informed about industry trends and emerging technologies to provide timely, relevant advice to clients.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Polish Speaking B2B Solutions Consultant to join our innovative team in Sofia, Bulgaria, with fully paid relocation! In this role, you will connect with business clients, understand their specific needs, and deliver tailored B2B solutions that foster growth and efficiency. If you are passionate about technology and dedicated to helping businesses succeed, we would love to hear from you!

Key Responsibilities

• Engage with clients to conduct thorough needs assessments and understand their business objectives.
• Develop and propose customized B2B solutions that effectively address client challenges and ensure value addition.
• Act as a trusted partner, offering strategic insights and recommendations to enhance client operations.
• Collaborate with cross-functional teams to ensure seamless implementation and support of solutions.
• Conduct training sessions to help clients maximize the benefits of our offerings.
• Stay abreast of industry trends and market developments to provide informed guidance to clients.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for an Italian Speaking Solutions Consultant to join our vibrant team in Sofia, Bulgaria! We offer fully paid relocation for the right candidate, making this a fantastic opportunity for anyone looking to advance their career in an exciting location. In this role, you will connect with clients, understand their unique needs, and provide tailored solutions to enhance their business operations.

Key Responsibilities

• Engage with clients to thoroughly assess their specific needs and business objectives through effective consultations.
• Design and deliver customized solutions that address client challenges and drive business success.
• Act as a trusted advisor, providing actionable insights and recommendations based on best practices.
• Collaborate with internal teams to ensure seamless implementation and ongoing support of solutions.
• Conduct training sessions to empower clients to fully utilize our products and services.
• Stay informed about industry trends and emerging technologies to provide clients with relevant guidance.

Requirements

Join Mercier Consultancy MD as a Greek Speaking Solutions Consultant in Sofia, Bulgaria! We are thrilled to offer fully paid relocation for the right candidate. In this role, you will engage with clients, understand their unique challenges, and develop tailored solutions that help drive their business success. If you are passionate about technology and have a knack for customer relations, this is the perfect opportunity for you!

Key Responsibilities

• Conduct in-depth consultations with clients to understand their specific needs and business objectives.
• Design and deliver customized solutions that effectively address client challenges and increase their operational efficiency.
• Act as a trusted advisor by providing insights and strategic recommendations based on industry standards and practices.
• Work collaboratively with internal teams to ensure successful implementation of solutions while providing ongoing support to clients.
• Facilitate training sessions and workshops to empower clients in utilizing our products to their full potential.
• Stay abreast of industry trends and emerging technologies to provide informed guidance during client interactions.

Requirements

Mercier Consultancy MD is looking for a German Speaking Digital Trust and Safety Specialist to join our vibrant team in Sofia, Bulgaria. In this critical role, you will be responsible for ensuring a safe and secure online environment for our users. You will be monitoring content, addressing safety concerns, and enforcing community guidelines to foster a culture of trust in our digital platforms.

Key Responsibilities

• Continuously monitor user-generated content and interactions to detect and respond to potential violations of safety standards.
• Conduct thorough investigations into reported incidents, using analytical skills to assess evidence and determine the best course of action.
• Collaborate with various teams to develop and implement policies that enhance digital safety and security.
• Prepare detailed reports on safety incidents and trends to inform management and enhance decision-making.
• Stay updated on the latest trends and challenges in digital safety to proactively improve protocols and practices.
• Engage with users to educate them about safety measures and promote responsible online behavior.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a French Speaking Solutions Consultant to join our vibrant team in Sofia, Bulgaria, with fully paid relocation! This role is perfect for individuals who are passionate about customer engagement and are looking to make a significant impact by providing tailored solutions to our clients' unique challenges. Join us and become a part of a collaborative environment focused on innovation and client success!

Key Responsibilities

• Conduct comprehensive consultations with clients to understand their specific needs and business goals.
• Develop and propose customized solutions that effectively address client challenges and enhance their operations.
• Act as a trusted advisor, offering insightful recommendations to improve client satisfaction and outcomes.
• Collaborate with internal teams to ensure the successful implementation of solutions and ongoing support.
• Deliver engaging training sessions and workshops to empower clients in maximizing the use of our products.
• Stay informed about industry trends and emerging technologies to provide relevant insights during client interactions.

Requirements