Mercier Consultancy MD is excited to announce an opening for Nordic Speaking Customer Service Representatives in the Food & Beverage industry. This role offers a unique opportunity for individuals passionate about customer service and the culinary world. You will be the voice of our company, assisting customers with their inquiries regarding food products, beverages, and services in the Nordic languages, ensuring they receive outstanding support and information.

Key Responsibilities

• Handle customer inquiries related to food and beverage products, pricing, and availability via phone, email, and live chat in Nordic languages.
• Provide guidance on product usage, nutritional information, and dietary considerations.
• Resolve customer issues and complaints efficiently, ensuring a positive experience.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with our sales and marketing teams to promote new products and initiatives.
• Stay updated on industry trends and product knowledge to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to open applications for the role of Nordic Speaking Customer Service Representatives in the construction industry. This position is perfect for individuals who are enthusiastic about providing customer support in a dynamic and growing sector. You will play a key role in assisting clients across the Nordic region with their inquiries and ensuring they receive top-notch service while communicating in their native languages.

Key Responsibilities

• Handle customer inquiries related to construction services and products via phone, email, and chat in various Nordic languages.
• Provide information on project specifications, pricing, and timelines.
• Assist customers with order processing and any changes required during the project lifecycle.
• Resolve customer complaints and issues promptly with a focus on achieving customer satisfaction.
• Document customer interactions meticulously to maintain comprehensive records.
• Work collaboratively with sales and project management teams to enhance customer service delivery.
• Stay updated on industry trends and best practices to effectively assist clients.

Requirements

Mercier Consultancy MD is thrilled to announce a new opportunity for Nordic Speaking Customer Service Representatives in the automotive industry. This role is perfect for enthusiastic individuals with a passion for cars and a commitment to delivering exceptional customer experiences. You will be the first point of contact for customers, assisting them with inquiries related to automotive products and services in their native Nordic languages.

Key Responsibilities

• Manage customer inquiries related to automotive services, vehicle specifications, and warranty information via phone, email, and chat in Nordic languages.
• Provide information on product features, pricing, and dealer locations.
• Assist customers with service appointments, troubleshooting vehicle issues, and processing warranty claims.
• Resolve customer concerns promptly, ensuring a high level of satisfaction.
• Document interactions accurately in the customer management system for follow-up and quality assurance.
• Collaborate with sales and service teams to improve customer experience and satisfaction.
• Stay up-to-date on automotive industry trends and company products to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for an Italian Speaking Customer Support Representative for DJI, working remotely from Greece. As a customer support representative for this renowned brand, you will play a crucial role in assisting customers with their inquiries related to DJI products. Your passion for technology and commitment to providing outstanding service will help elevate the customer experience.

Key Responsibilities

• Provide exceptional customer support to Italian-speaking clients regarding DJI products and services via phone, email, and chat.
• Assist customers with inquiries related to product features, troubleshooting, and after-sales service.
• Facilitate the resolution of customer issues quickly and efficiently to ensure customer satisfaction.
• Document interactions with customers accurately, keeping detailed records of inquiries and resolutions.
• Collaborate with the technical support team to address complex issues and product inquiries.
• Stay informed about DJI’s latest products, services, and industry trends to provide informed assistance.

Requirements

Join the dynamic team at Mercier Consultancy MD as an Italian Customer Support Representative in Greece. This is a unique opportunity that not only offers the chance to assist customers in their travel experiences but also covers your flight and hotel expenses. You will be the first point of contact for our Italian-speaking clients, providing them with tailored support for their travel-related inquiries and ensuring they receive the best service possible.

Key Responsibilities

• Assist Italian-speaking customers with inquiries and bookings related to travel, including flights and accommodations.
• Provide clear, accurate information about travel packages, policies, and procedures.
• Handle customer complaints and resolve issues promptly, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Keep up-to-date with travel industry trends and company offerings to provide informed advice.
• Collaborate effectively with the sales and reservation teams to deliver seamless service.

Requirements

ADAPTIT S.A. is a specialized ICT Group delivering high-quality services, innovative solutions, and premium support to organizations across telecom, finance, utilities, transport, retail, and enterprise sectors. Guided by our vision to be the trusted partner for seamless connectivity and cybersecurity, we stay at the forefront of technological advancements in Greece and beyond. Our mission is to create lasting impact through strong partnerships, deep expertise, and resilient, future-ready solutions. Since 2012, we have proudly showcased our work at MWC and remain active members of international business chambers.  

Our culture is grounded in trust, ownership, and collaboration, where open communication, shared purpose, and continuous growth define how we work. As a team, we stay agile and customer-focused, committed to delivering innovative solutions that create value for our people and clients alike. 

Commercial & Sales Support
Act as a key partner to the Commercial teams, supporting also sales operations, cybersecurity services, presales initiatives, and marketing activities. Contribute to customer engagement content, commercial follow-ups, reporting and data analysis, to support revenue growth and client satisfaction.

About HSO

HSO Success and Ambition

HSO is a leading global provider of enterprise business solutions and a trusted Microsoft Solutions Partner. Founded in 1987, HSO delivers digital transformation through Microsoft Dynamics 365, Power Platform, Azure, and other Microsoft technologies, helping clients achieve sustainable success.

We combine deep industry expertise with technological innovation to create long-term value for our clients across sectors such as Retail, Manufacturing, Professional Services, Financial Services, and Local Government.

HSO has been voted in the UK’s Top 10 Best Large Companies to Work For for the last three years running and is proud to have been named D365 Finance Microsoft Partner of the Year and finalist for D365 Sales & Marketing.

People join and stay at HSO because we care - about adding value to our customers, delivering what we promise, striving to improve ourselves, being inclusive, and having fun.

The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different from other Microsoft partners. Caring about our people, customers, and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals.

Mercier Consultancy MD is excited to offer a rewarding opportunity for German Speaking Customer Service Representatives in the pharmaceuticals industry. This is an excellent chance for individuals who are passionate about healthcare and dedicated to providing outstanding service to clients and healthcare professionals. As a representative, you'll play a crucial role in ensuring that inquiries related to pharmaceutical products and services are handled efficiently and effectively in German.

Key Responsibilities

• Respond to inquiries from clients and healthcare professionals regarding pharmaceutical products and services via phone, email, and live chat in German.
• Provide detailed information about medications, usage instructions, side effects, and availability.
• Assist in resolving customer complaints and issues with compassion and professionalism.
• Maintain accurate records of customer interactions and follow up to ensure resolution.
• Stay informed about pharmaceutical regulations and product knowledge to provide compliant responses.
• Collaborate with internal teams, such as sales and compliance, to enhance overall customer service.

Requirements

Mercier Consultancy MD is excited to offer an exceptional opportunity for German Speaking Customer Service Representatives in the biotechnology industry. If you have a passion for customer service and a keen interest in biotechnology, this role is an ideal fit for you. As part of our team, you will provide vital support to clients and stakeholders, ensuring they receive comprehensive assistance in their inquiries using your fluency in German.

Key Responsibilities

• Handle customer inquiries related to biotechnology products and services via phone, email, and chat in German.
• Provide clear and accurate information on product features, applications, and compliance with industry standards.
• Assist customers with troubleshooting and coordinate with technical teams to resolve issues effectively.
• Maintain detailed records of customer interactions and ensure follow-up for customer satisfaction.
• Collaborate closely with sales and product development teams to enhance service delivery.
• Engage in ongoing training to keep up to date with developments in the biotechnology field.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for passionate individuals to become Dutch Speaking Customer Service Representatives in the real estate industry. In this dynamic role, you will support clients and real estate professionals by providing exceptional service and assistance in Dutch. Your strong communication skills will help guide clients through their real estate inquiries, ensuring they have the information they need to make informed decisions.

Key Responsibilities

• Handle customer inquiries regarding property listings, sales, and rentals via phone, email, and live chat in Dutch.
• Provide detailed information about properties, market trends, and financing options.
• Assist clients with scheduling viewings and coordinating appointments with agents.
• Address and resolve customer concerns and complaints in a timely and professional manner.
• Document all interactions accurately and maintain an organized record of client communications.
• Collaborate with real estate agents and teams to ensure seamless service delivery.
• Stay informed about local market conditions and new property listings to better assist clients.

Requirements