Position Overview

As a Content and Creative Strategist, you will play a pivotal role in shaping the voice, visual identity, and narrative of our brand. This role combines creative vision, content strategy, and hands-on execution to drive awareness, engagement, and conversion across multiple channels, with a strong emphasis on customer education, brand trust, and growth.You will be responsible for every piece of creative and visual that goes out—ensuring that all content, both written and visual, aligns with our brand identity and business objectives. You will work closely with the marketing, design, and product teams to create content and visuals that speak to our target audiences and amplify the impact of our products and services.

Requirements

Key Responsibilities

Mercier Consultancy MD is excited to offer an exceptional opportunity for Czech Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who are passionate about providing outstanding customer support and have an interest in construction solutions. As a customer service representative, you will assist clients with their inquiries and ensure a smooth experience in Czech.

Key Responsibilities

• Manage customer inquiries regarding construction services, project timelines, and product information via phone, email, and chat in Czech.
• Provide clients with accurate information on construction processes, materials, and service offerings.
• Assist customers with order processing, updates, and any changes required during the construction phase.
• Resolve customer complaints and issues promptly and effectively to maintain satisfaction.
• Document all customer interactions accurately in our CRM system to ensure seamless communication.
• Collaborate with project teams to provide real-time updates and information to customers.
• Stay updated on construction trends and regulatory requirements to assist customers more effectively.

Requirements

Mercier Consultancy MD is pleased to announce an opening for Serbian Speaking Customer Service Representatives in the construction industry. This role is ideal for individuals passionate about providing excellent support and guidance to clients in the construction sector. You will be instrumental in helping customers navigate their inquiries, ensuring their needs are met with professionalism and expertise while communicating in Serbian.

Key Responsibilities

• Provide outstanding customer service by handling inquiries regarding construction projects, products, and services through phone, email, and chat in Serbian.
• Assist clients with understanding project specifications, timelines, and related documentation.
• Address customer concerns and complaints with empathy and efficiency to ensure satisfaction.
• Document interactions accurately and maintain records within the CRM system for database integrity.
• Collaborate with internal teams, including project managers and technical staff, to provide timely solutions.
• Stay informed about industry trends and updates to enhance customer service quality.

Requirements

Role Overview
We are hiring five Sales Executives to expand our telematics solutions across Abu Dhabi, Dubai, and Sharjah. Reporting to the Sales & Operations Manager, these roles require strong industry knowledge, a robust network, and a passion for building lasting client relationships.

Team Structure

• Senior Sales Executive (1 position): 5+ years of experience, responsible for overseeing all three markets (Abu Dhabi, Dubai, Sharjah) and supporting the regional team.
• Regional Sales Executives (4 positions): 3–5 years of experience, with specific allocations – Abu Dhabi (1), Dubai (2), Sharjah (1).

Key Responsibilities

• Develop and execute sales strategies within the assigned market.
• Build and maintain long-term relationships with clients, ensuring ongoing satisfaction beyond initial sales.
• Achieve sales targets and contribute to overall business growth.
• Collaborate with the technical team to support seamless installations and after-sales service.
• For the Senior role: provide mentorship to the regional team and align strategies across markets.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives in the Construction industry. This role is perfect for individuals who have a passion for the construction sector and exceptional interpersonal skills. As a customer service representative, you will assist clients with inquiries related to construction projects, services, and support, all while providing outstanding service in Spanish.

Key Responsibilities

• Manage customer inquiries regarding construction services, project timelines, and materials via phone, email, and live chat in Spanish.
• Provide detailed information about project statuses, pricing, and available services.
• Assist customers with order placement, changes, and cancellations as needed.
• Resolve customer complaints and issues promptly, ensuring a high level of satisfaction.
• Document interactions and maintain accurate records in the CRM system.
• Collaborate with project managers and technical teams to provide customers with accurate information and timely updates.
• Stay informed about industry trends and company offerings to better assist customers.

Requirements

Mercier Consultancy MD is excited to announce a position for German Speaking Customer Service Representatives in the Renewable Energy industry. This role is tailored for individuals who are passionate about sustainability and customer service. You will be the frontline support for customers inquiring about renewable energy solutions, helping them understand their options and ensuring the highest level of satisfaction with our services.

Key Responsibilities

• Provide exceptional customer service by responding to inquiries about renewable energy products and services via phone, email, and chat in German.
• Educate customers on renewable energy options, installation processes, and financial incentives.
• Assist customers in managing their accounts and resolving any issues related to their services.
• Document all customer interactions and ensure accurate record-keeping in our CRM system.
• Collaborate with sales and technical teams to provide timely and accurate information to customers.
• Stay updated on industry developments and product offerings to deliver informed assistance.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for German Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who are passionate about customer service and have an interest in construction solutions. As a representative, you will provide support and assistance to customers navigating their construction-related inquiries, all while delivering outstanding service in German.

Key Responsibilities

• Handle customer inquiries regarding construction services, project specifications, and product information via phone, email, and chat in German.
• Assist customers with project planning, quotes, and service scheduling.
• Provide information regarding industry regulations, materials, and service timelines.
• Resolve customer issues and complaints effectively, maintaining a high level of customer satisfaction.
• Document all customer interactions accurately in the CRM system for future reference, ensuring compliance.
• Collaborate with project management and operational teams to deliver up-to-date information to customers.
• Stay informed about construction trends and company offerings to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Dutch Speaking Customer Service Representatives in the construction industry. This role is ideal for individuals who are passionate about providing exceptional customer support while engaged in the dynamic environment of construction services. In this position, you will assist clients with their inquiries, ensuring smooth communication and outstanding service.

Key Responsibilities

• Manage inquiries related to construction projects, services, and products via phone, email, and live chat in Dutch.
• Provide clients with accurate information about project timelines, costs, and service offerings.
• Coordinate with project managers and construction teams to resolve customer concerns.
• Document all customer interactions thoroughly to ensure proper follow-up and record-keeping.
• Assist in troubleshooting and addressing any issues that may arise during construction projects.
• Stay updated on industry trends and best practices to provide informed guidance to clients.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Spanish Speaking Customer Service Representatives in the construction industry. This role is ideal for individuals who are enthusiastic about providing excellent customer service and have a background or interest in the construction sector. You will be instrumental in helping clients navigate their questions and concerns related to construction services and projects, communicating effectively in Spanish.

Key Responsibilities

• Handle inquiries from customers regarding construction services, project details, and timelines via phone, email, and chat in Spanish.
• Provide guidance on service offerings, pricing structures, and project management processes.
• Assist clients with scheduling appointments and coordinating project-related activities.
• Resolve complaints or issues thoughtfully and ensure customer satisfaction.
• Document all customer interactions and inquiries accurately in the CRM system.
• Collaborate with project managers and construction teams to relay important information to clients.
• Stay updated on industry practices and company offerings to offer knowledgeable assistance.

Requirements

Mercier Consultancy MD is excited to open applications for the role of Nordic Speaking Customer Service Representatives in the construction industry. This position is perfect for individuals who are enthusiastic about providing customer support in a dynamic and growing sector. You will play a key role in assisting clients across the Nordic region with their inquiries and ensuring they receive top-notch service while communicating in their native languages.

Key Responsibilities

• Handle customer inquiries related to construction services and products via phone, email, and chat in various Nordic languages.
• Provide information on project specifications, pricing, and timelines.
• Assist customers with order processing and any changes required during the project lifecycle.
• Resolve customer complaints and issues promptly with a focus on achieving customer satisfaction.
• Document customer interactions meticulously to maintain comprehensive records.
• Work collaboratively with sales and project management teams to enhance customer service delivery.
• Stay updated on industry trends and best practices to effectively assist clients.

Requirements