Mercier Consultancy MD is excited to announce a remarkable opportunity for a Greek Customer Service Agent with a leading financial company situated in Athens. In this role, you will be at the forefront of customer support, assisting Greek-speaking clients with their inquiries and providing them with exceptional service related to financial products and services.

Responsibilities

• Assist Greek-speaking customers via phone, email, and chat, answering questions and providing information on various financial products.
• Resolve customer queries, issues, and complaints in a professional and efficient manner.
• Document all customer interactions accurately in our CRM system for quality assurance and follow-up.
• Collaborate with internal teams to escalate issues and ensure prompt resolutions as needed.
• Stay informed about financial services and industry trends to provide customers with up-to-date information.
• Contribute to a positive customer experience by providing thorough and thoughtful support.

Requirements

The Content Marketing Manager leads the strategy, development and execution of compelling, high-impact content that supports Planar’s North America marketing initiatives, channel-driven sales model and vertical market growth. This role is responsible for shaping Planar’s voice across digital and traditional platforms, driving demand generation, strengthening brand positioning and enabling Planar Sales, end-users and channel partners with effective, differentiated messaging.

Working collaboratively across marketing, product management, sales and vertical market teams, this role blends strategic planning with hands-on content creation and campaign execution. The ideal candidate is a strong storyteller with deep experience in B2B technology marketing and channel ecosystems, capable of translating complex display technologies into clear, engaging and results-driven content tailored to specific industries.

 Key Responsibilities:

• Content Strategy & Planning
  Develop and execute a comprehensive content marketing strategy aligned with business objectives, product launches, vertical market priorities and go-to-market initiatives

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Portuguese Speaking Customer Service Agent to join a dynamic team. This role provides the unique chance to work in Bulgaria, with paid relocation included. You will be responsible for delivering exceptional customer support to our Portuguese-speaking clients, ensuring they receive the assistance they need with our products and services.

Responsibilities

• Assist customers who speak Portuguese through various channels, including phone, email, and chat, addressing their inquiries and providing information on our services.
• Deliver personalized and efficient service, ensuring all client needs are met with professionalism.
• Resolve customer complaints and issues swiftly, aiming for a high level of customer satisfaction.
• Document all customer interactions accurately in the CRM system for quality assurance and tracking purposes.
• Collaborate with internal teams to escalate and resolve complex issues when necessary.
• Stay informed about product updates and company policies to provide accurate and comprehensive support.

Requirements

Mercier Consultancy MD is thrilled to offer a position for a Danish Speaking Back Office Gaming Support Specialist in the vibrant city of Sofia. This role is perfect for individuals who thrive in a collaborative environment and are committed to providing top-notch support in the gaming sector. You'll play a crucial role in ensuring our customers enjoy a seamless gaming experience.

Key Responsibilities

• Offer back office support for Danish-speaking customers, addressing inquiries and concerns through multiple communication channels.
• Work closely with various teams to investigate and resolve issues promptly and effectively.
• Document all customer interactions and internal processes accurately, ensuring a thorough record-keeping system.
• Proactively identify areas for improvement in operational processes to enhance customer satisfaction.
• Stay informed on the latest gaming industry trends, products, and regulations to provide knowledgeable support.
• Participate in ongoing training and development to enhance your skills and knowledge in the field.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Automotive Company, located in Greece. This role is perfect for individuals who are passionate about the automotive industry and committed to providing stellar service to customers. As a representative, you will assist clients in Italian, addressing their inquiries and enhancing their overall experience with the brand.

Key Responsibilities

• Manage customer inquiries related to automotive products, services, maintenance, and warranty information via phone, email, and chat in Italian.
• Provide accurate and comprehensive information regarding vehicle features, specifications, and offers.
• Assist customers with appointment scheduling for service and maintenance needs.
• Resolve customer complaints efficiently while ensuring a high level of satisfaction.
• Document all customer interactions in the CRM system for accurate tracking and follow-up.
• Collaborate with sales and technical teams to improve service delivery and meet customer expectations.
• Stay informed about automotive trends and company updates to provide relevant assistance.

Requirements

Vice President of Signage

Location: Owings Mills, Maryland

Experience level: Mid-senior | Full-time

Our firm has been retained to identify a strategic and results-oriented Vice President of Signage for our client, a premier leader in the marketing and advertising fabrication industry. This executive leadership role is responsible for the strategic and operational success of the entire Signage Division, overseeing everything from design and fabrication to production, installation, and complex project management.

The Vice President will drive profitability and operational excellence by leading a multidisciplinary team of directors and managers. Our client is looking for a leader who can foster a culture of accountability and innovation, ensuring that the division remains at the forefront of signage technology and customer satisfaction.

Key Responsibilities:

Job Description: China Representative

Location: Singapore/China
Reporting to: Head of Projects / Senior Management
Company: Union Maritime

Role Summary

The China Representative will act as Union Maritime’s primary point of contact in China, supporting the company’s commercial, financing, and newbuilding activities. The role focuses on strengthening strategic relationships with Chinese partners, identifying new opportunities, and ensuring smooth execution of projects with shipyards and leasing houses.

Key Responsibilities

1. Partnership Development

• Identify and develop strategic partnerships in China across trading houses, industrial groups, financiers, and maritime operators.
• Represent Union Maritime in meetings, negotiations, and industry events to build strong long-term relationships.
• Provide ongoing market intelligence on Chinese counterparties, opportunities, and competitive landscape.

2. Leasing & Finance Support

Mercier Consultancy MD is proud to announce an opening for a German Speaking Customer Support Representative specializing in food delivery services, based in the beautiful country of Greece. This position is ideal for individuals who are passionate about customer service and food-related industries, providing excellent support to our German-speaking clients.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients via phone, email, and chat regarding food delivery services.
• Address inquiries concerning orders, menu options, delivery tracking, and service policies with accuracy and professionalism.
• Resolve customer issues and complaints efficiently to ensure high levels of satisfaction.
• Document customer interactions and feedback in our CRM system to improve service delivery.
• Collaborate with the logistics and culinary teams to enhance the overall customer experience.
• Stay informed about food safety regulations and menu updates to provide knowledgeable assistance.

Requirements

Position Overview

As a Content and Creative Strategist, you will play a pivotal role in shaping the voice, visual identity, and narrative of our brand. This role combines creative vision, content strategy, and hands-on execution to drive awareness, engagement, and conversion across multiple channels, with a strong emphasis on customer education, brand trust, and growth.You will be responsible for every piece of creative and visual that goes out—ensuring that all content, both written and visual, aligns with our brand identity and business objectives. You will work closely with the marketing, design, and product teams to create content and visuals that speak to our target audiences and amplify the impact of our products and services.

Requirements

Key Responsibilities

Mercier Consultancy MD is excited to offer an exceptional opportunity for Czech Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who are passionate about providing outstanding customer support and have an interest in construction solutions. As a customer service representative, you will assist clients with their inquiries and ensure a smooth experience in Czech.

Key Responsibilities

• Manage customer inquiries regarding construction services, project timelines, and product information via phone, email, and chat in Czech.
• Provide clients with accurate information on construction processes, materials, and service offerings.
• Assist customers with order processing, updates, and any changes required during the construction phase.
• Resolve customer complaints and issues promptly and effectively to maintain satisfaction.
• Document all customer interactions accurately in our CRM system to ensure seamless communication.
• Collaborate with project teams to provide real-time updates and information to customers.
• Stay updated on construction trends and regulatory requirements to assist customers more effectively.

Requirements