Czech Speaking Customer Service for Construction industry
Mercier Consultancy MD is excited to offer an exceptional opportunity for Czech Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who are passionate about providing outstanding customer support and have an interest in construction solutions. As a customer service representative, you will assist clients with their inquiries and ensure a smooth experience in Czech.
Key Responsibilities
- Manage customer inquiries regarding construction services, project timelines, and product information via phone, email, and chat in Czech.
- Provide clients with accurate information on construction processes, materials, and service offerings.
- Assist customers with order processing, updates, and any changes required during the construction phase.
- Resolve customer complaints and issues promptly and effectively to maintain satisfaction.
- Document all customer interactions accurately in our CRM system to ensure seamless communication.
- Collaborate with project teams to provide real-time updates and information to customers.
- Stay updated on construction trends and regulatory requirements to assist customers more effectively.
Requirements