Mercier Consultancy MD is thrilled to announce a vacancy for German Customer Service Representatives for a leading Electronics Company located in Athens. This is an excellent opportunity for individuals who are passionate about technology and customer service. As a customer service representative, you will provide support to clients in German, assisting them with inquiries about electronic products and services.

Key Responsibilities

• Provide exceptional customer service to clients by managing inquiries related to electronic products, technical specifications, and services via phone, email, and chat in German.
• Assist customers with order processing, product returns, troubleshooting, and account management.
• Offer detailed information on product features, warranty policies, and servicing options.
• Resolve customer complaints efficiently while ensuring customer satisfaction.
• Accurately document all customer interactions and complaints in the CRM system for future reference.
• Collaborate with internal teams to enhance service delivery and customer experience.
• Stay updated on product offerings and industry trends to provide relevant assistance to customers.

Requirements

Mercier Consultancy MD is thrilled to offer a position as a German Customer Support Representative for a premium jewelry and accessories brand, with the flexibility of remote work in Greece. This exciting opportunity is perfect for individuals who are passionate about luxury products and customer service, and who are looking to make a positive impact in a vibrant, creative industry.

Key Responsibilities

• Provide exceptional support to German-speaking customers through various communication channels, including phone, email, and chat.
• Assist customers with inquiries about premium jewelry and accessories, ensuring a thorough and knowledgeable response.
• Handle customer complaints and resolve issues effectively to maintain high levels of satisfaction.
• Document customer interactions meticulously in our CRM system to track feedback and improve services.
• Collaborate with the sales and product teams to ensure seamless order processing and customer interactions.
• Stay updated on product knowledge and market trends to better assist customers and enhance their shopping experience.

Requirements

Antipollution, a member of Vasileiadis Group of Companies (V Group), is a leading provider of environmental and waste management solutions across the Eastern Mediterranean, Egypt, and the Balkans. Operating in six main business pillars, including Port Reception Facilities, Emergency Response Services, Decontamination Services, Renewable Energy, Alternative Fuel Production from Waste, and Technology, we are committed to sustainability, innovation, and operational excellence.

As part of our growing operations, we are seeking a highly organized and analytical Sales Operations Specialist to act as a strategic partner to Sales, Marketing, and Finance teams to ensure alignment of objectives, execution, and continuous improvement.

Role Overview:

The Sales Operations Specialist will support our sales team in achieving commercial operational efficiency. This role will be instrumental in driving sales performance through data-driven insights, CRM management, process optimization, and sales reporting.

Key Responsibilities:

Sales Analytics & Reporting

• Develop and maintain sales dashboards and reports (monthly, quarterly, annual)
• Analyze sales performance data, trends, KPIs and provide actionable insights to management
• Support forecasting processes and revenue planning

CRM & Sales Tools Administration

Mercier Consultancy MD is excited to offer a fantastic opportunity for a Dutch Speaking Customer Service Agent in sunny Greece, complete with a generous relocation package! This position allows you to enjoy a vibrant lifestyle in a beautiful country while delivering exceptional customer support to Dutch-speaking clients.

Responsibilities

• Provide stellar customer service to Dutch-speaking customers via phone, email, and chat, handling inquiries related to our products and services.
• Assist customers with product selection, order processing, and account management, ensuring a smooth and pleasant experience.
• Troubleshoot issues and resolve customer complaints with a focus on achieving high customer satisfaction.
• Document customer interactions in the CRM system to maintain accurate records and track feedback.
• Collaborate with team members to enhance service efficiency, share best practices, and elevate the customer experience.
• Stay informed about product updates and promotions to provide knowledgeable assistance to clients.

Requirements

Mercier Consultancy MD is pleased to announce an opening for Italian Speaking Customer Service Representatives for an esteemed Automotive Company in Greece. This position is perfect for individuals who are passionate about the automotive industry and are eager to provide outstanding customer support. In this role, you will assist customers in Italian, addressing their inquiries and ensuring they have a positive experience with our automotive products and services.

Key Responsibilities

• Respond to customer inquiries related to automotive products, services, and maintenance via phone, email, and chat in Italian.
• Provide detailed information about vehicle specifications, service options, and promotional offers.
• Assist customers with order processing, scheduling service appointments, and handling issues.
• Handle customer complaints and technical queries efficiently to ensure customer satisfaction.
• Maintain accurate documentation of customer interactions and inquiries in the CRM system.
• Collaborate with internal teams to resolve customer issues and improve service delivery.
• Stay updated on automotive industry trends and product offerings to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Polish Speaking Customer Service Representatives for an Automotive Company in Greece. This role is ideal for individuals who are passionate about the automotive industry and committed to delivering outstanding customer support. As a customer service representative, you will assist clients in Polish, addressing their inquiries and providing the information needed to enhance their automotive experience.

Key Responsibilities

• Handle customer inquiries related to automotive products and services, including vehicle specifications, availability, and maintenance tips via phone, email, and chat in Polish.
• Provide customers with information regarding warranty claims, service bookings, and parts availability.
• Assist customers with order processing, tracking, and resolving any issues or complaints that may arise.
• Document all customer interactions comprehensively in the CRM system.
• Collaborate with technical teams to ensure that complex inquiries are addressed and resolved efficiently.
• Stay updated on automotive trends and product knowledge to provide accurate information and exceptional service.

Requirements

Mercier Consultancy MD is excited to offer a remote opportunity for German Speaking Customer Service Representatives for a Health Technology Company, based in Greece. This position is perfect for individuals who are passionate about health technology and dedicated to providing exceptional support to clients. In this role, you will assist customers with inquiries related to health technology products and services, ensuring they receive accurate information and exceptional service.

Key Responsibilities

• Handle customer inquiries related to health technology products and services, including usage, troubleshooting, and technical support via phone, email, and live chat in German.
• Provide detailed information about product features, benefits, and troubleshooting options.
• Assist customers with account management, order processing, and issue resolution.
• Document all customer interactions accurately and maintain comprehensive records within the CRM system.
• Collaborate with internal teams to ensure customer satisfaction and to improve service delivery.
• Stay updated on industry trends and company products to enhance customer interactions.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Danish Speaking Customer Service Representatives for a leading Consumer Electronics Company in Greece. This position is ideal for individuals who are enthusiastic about technology and committed to delivering exceptional customer support. In this role, you will engage with customers in Danish, helping them with inquiries related to consumer electronics and providing an excellent service experience.

Key Responsibilities

• Handle customer inquiries regarding consumer electronics products, including specifications, troubleshooting, and warranty information via phone, email, and chat in Danish.
• Assist customers with order processing, tracking, and resolution of any service issues.
• Provide detailed product information and guidance to help customers make informed purchasing decisions.
• Resolve customer complaints and issues efficiently, ensuring satisfaction and loyalty.
• Document all customer interactions accurately within the CRM system for future reference.
• Collaborate with internal teams to address customer concerns effectively and improve service delivery.
• Stay informed about new products, promotions, and industry trends to enhance customer engagement.

Requirements

Mercier Consultancy MD is pleased to announce an opening for Polish Speaking Customer Service Representatives for an Imaging Solutions Company located in Greece. This role is perfect for individuals who have a keen interest in imaging technologies and are dedicated to providing exceptional service. As a customer service representative, you will assist clients in Polish, helping them with their inquiries related to imaging products and services.

Key Responsibilities

• Handle customer inquiries related to imaging solutions, including product specifications, technical support, and order processing via phone, email, and chat in Polish.
• Provide detailed information about imaging products, features, and available services to clients.
• Assist customers with troubleshooting technical issues and offer solutions effectively.
• Document customer interactions accurately in the CRM system, ensuring all inquiries are logged for future reference.
• Collaborate with technical support and sales teams to ensure seamless communication and customer satisfaction.
• Stay informed about new imaging technologies and products to provide current and relevant assistance to customers.

Requirements

Do you want the challenge — and the reward — of building your own book of business?

At Keycafe, we’re looking for an Account Executive who thrives on creating new opportunities, closing deals, and owning an entire territory or industry segment. This isn’t account management or order processing — it’s a chance to be entrepreneurial inside a growing SaaS/IoT company and essentially build a business of your own.

What You’ll Do

• Own a market — you will be focused on the UAE / Middle East market, and you’ll be responsible for growing our top segments as if it were your own business.
• Run high-impact demos that clearly show prospects how our SmartBox product solves their operational challenges.
• Drive the full sales cycle: prospecting, outreach, demos, negotiation, and close.
• Experiment and adapt — try new outreach methods, refine your pitch, and find creative ways to break through.
• Collaborate across teams to ensure smooth handoffs and long-term customer success.

Why Join Keycafe