Portuguese Speaking Customer Service for Insurance industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the insurance industry. This role offers a fantastic opportunity for individuals who are passionate about customer service and want to make a difference in people's lives by assisting them with their insurance needs. You will communicate with clients in Portuguese, helping them navigate their inquiries and ensuring a smooth and supportive experience.
Key Responsibilities
- Respond to customer inquiries related to insurance policies, claims, and coverage options via phone, email, and live chat in Portuguese.
- Provide accurate and clear information regarding products, including details about benefits and exclusions.
- Assist customers with the claims process, providing guidance and resolution for any issues.
- Document all customer interactions and maintain up-to-date records in our CRM system.
- Collaborate with claims processors and underwriting teams to enhance customer service quality.
- Stay informed about industry trends, policy changes, and insurance regulations.
Requirements