We are currently recruiting on behalf of our client, a luxury hotel management group, a Project Manager - Hotel Management Agreements & Operations Coordination.

The Project Manager is the central point of coordination for the Group's new hotel management agreements and renovation projects , ensuring that, once an agreement has been signed, it is implemented correctly, efficiently, and on time. This role does not negotiate or sign management agreements , but takes ownership of coordinating and confirming the correct and timely execution of everything that follows. This is a hands-on coordination role, responsible for each signed agreement from the start of implementation through to full operational integration, as well as for coordinating actions whenever an existing Group hotel undergoes renovation.

Critical success factor: This role requires strong organizational ability, comfort engaging with multiple stakeholders across the Group, and confidence using technology to track progress on every project.

Key Responsibilities

Implementation & Coordination of Signed Agreements

• Once a management agreement has been signed, coordinate its implementation through full operational integration

• Develop a detailed implementation plan for each signed agreement, with clear ownership, deadlines, and deliverables

About Us

With spacious and thoughtfully designed rooms and suites, expanding into an additional 20 luxurious tents and a private lodge, the Monarto Safari Resort caters to those seeking an escape from the everyday. Located less than an hour from Adelaide, the resort and the lodge serves as the perfect base for a family getaway or a romantic weekend.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

About Us

With spacious and thoughtfully designed rooms and suites, expanding into an additional 20 luxurious tents and a private lodge in 2026, the Monarto Safari Resort caters to those seeking an escape from the everyday. Located less than an hour from Adelaide, the resort and the lodge serves as the perfect base for a family getaway or a romantic weekend.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

About Us

Rottnest Express is part of the Journey Beyond Group and is the leading operator of marine transfers to and from the stunning Rottnest Island. In addition to ferry services, Rottnest Express specialises in extended stay and day tour packages (both inbound and domestic), as well as expertly curated adventure tours providing unforgettable experiences in and around the Island.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Be part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business. 

ABOUT US:

Outback Spirit Tours offers a range of unique adventure tours and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 8 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Join Mercier Consultancy MD as a Customer Care Specialist with Dutch for a prominent Tourism Company in Greece! This is an incredible opportunity to help travelers and enhance their experiences while enjoying the beautiful scenery and culture of Greece, with fully paid relocation included. If you are passionate about travel, customer service, and making a difference in people's vacations, we want you to be a part of our enthusiastic team!

Key Responsibilities

• Provide outstanding customer support in Dutch via multiple channels including phone, email, and live chat related to tourism services.
• Assist customers with inquiries about bookings, travel itineraries, accommodations, and local attractions.
• Work closely with our travel agents and partners to ensure a seamless customer experience.
• Document customer interactions accurately in our CRM system and follow up as needed.
• Gather and analyze customer feedback to identify areas for service improvement.
• Stay informed about industry trends and local attractions in Greece to provide valuable recommendations to customers.

Requirements

Mercier Consultancy MD is excited to offer an outstanding opportunity for a Swedish Speaking Agent for Booking.com, complete with fully paid relocation to the enchanting country of Greece. In this role, you will assist Swedish-speaking customers with their travel bookings, inquiries, and concerns, ensuring a seamless and enjoyable experience as they plan their travels.

Responsibilities

• Provide exceptional customer service to Swedish-speaking clients via phone, email, and chat, responding to inquiries and assisting with bookings.
• Help customers navigate the booking process, including modifications, cancellations, and general travel-related questions.
• Troubleshoot issues and provide effective solutions to enhance overall customer satisfaction.
• Document interactions in the CRM system for continuous improvement and quality assurance of service.
• Collaborate with other teams to resolve complex inquiries and enhance customer experiences.
• Stay updated on Booking.com's products, services, and policies to provide accurate advice to customers.

Requirements

Mercier Consultancy MD is pleased to offer an exceptional opportunity for a German Speaking Agent for Booking.com, complete with fully paid relocation to the beautiful country of Greece. In this role, you will serve as the primary point of contact for German-speaking customers, providing them with support and assistance for their travel bookings and inquiries.

Responsibilities

• Deliver outstanding customer service to German-speaking clients through various channels, including phone, email, and chat.
• Assist customers throughout the booking process, including modifications, cancellations, and general travel-related inquiries.
• Troubleshoot issues and provide effective solutions to ensure a smooth customer experience.
• Document interactions and maintain accurate records within the CRM system to support quality assurance initiatives.
• Collaborate with other teams to resolve complex customer inquiries and enhance the overall booking experience.
• Stay informed about Booking.com’s products, services, and policies to deliver accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for a Dutch Speaking Customer Service Agent for Booking.com, complete with paid relocation to the stunning country of Greece. As a key player in this role, you will provide outstanding customer support to Dutch-speaking clients, assisting them with their travel and booking requirements for an enjoyable experience.

Responsibilities

• Communicate with customers in Dutch through various channels, including phone, email, and live chat, to address inquiries and provide assistance.
• Support clients throughout the booking process, including making, modifying, and canceling reservations as needed.
• Resolve issues related to bookings, offering effective solutions to ensure a high level of customer satisfaction.
• Document customer interactions and insights in the CRM system for proper record-keeping and quality assurance.
• Work collaboratively with team members to swiftly address complex customer issues and improve service delivery.
• Stay up-to-date with company policies, promotions, and product offerings to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for a Danish Speaking Customer Service Agent for Booking.com, including paid relocation to the sunny and vibrant country of Greece. This role is perfect for individuals who are passionate about customer service and eager to assist Danish-speaking clients with their travel and booking needs, ensuring they have a smooth and enjoyable experience.

Responsibilities

• Assist Danish-speaking customers through various communication channels, including phone, email, and live chat, addressing their inquiries and providing support.
• Guide clients through the booking process, including making, modifying, and canceling reservations, ensuring a seamless experience.
• Troubleshoot and resolve any issues related to bookings, providing effective solutions to ensure customer satisfaction.
• Document all customer interactions and insights in the CRM system for accurate record-keeping and quality assurance.
• Collaborate with internal teams to resolve complex customer issues efficiently and effectively.
• Stay updated on company policies, promotions, and travel offerings to provide accurate information to customers.

Requirements