Elite is looking for a knowledgeable and customer-focused Service Advisor to join our team. The Service Advisor plays a crucial role in ensuring exceptional customer service and communication between the customers and the service department.

Key Responsibilities

• Greet customers and ascertain their automotive service needs.
• Assist customers by providing advice on repairs and maintenance services.
• Prepare and present detailed service estimates and obtain customer approvals.
• Coordinate the scheduling of service appointments and manage workflow in the service department.
• Communicate with service technicians about the specifics of customer needs and repair recommendations.
• Follow up on service appointments and ensure customer satisfaction with service received.
• Review vehicle history and make tailored service recommendations.
• Handle customer complaints and resolve issues effectively.
• Maintain accurate records of services performed on vehicles and other administrative tasks.

Requirements

Qualifications:

Mercier Consultancy MD is thrilled to announce an opening for German Speaking Customer Service Representatives within a leading Automotive Company in Greece. This position is perfect for individuals who are passionate about the automotive industry and dedicated to providing outstanding customer support. As a representative, you will engage with clients in German, assisting them with inquiries related to automotive products and services, ensuring an exceptional customer experience.

Key Responsibilities

• Manage customer inquiries related to automotive services, including vehicle specifications, maintenance, and purchasing options via phone, email, and chat in German.
• Provide detailed information about vehicles, warranty coverage, and service appointments.
• Assist customers with order placements, modifications, and handling of complaints or issues.
• Resolve customer inquiries efficiently while ensuring a positive outcome and customer satisfaction.
• Document all customer interactions accurately in the CRM system for effective record-keeping.
• Collaborate with sales and technical teams to provide the best solutions to customer queries.
• Stay updated on automotive trends and product offerings to provide accurate and current information.

Requirements

Mercier Consultancy MD is thrilled to present an opportunity for Spanish Speaking Customer Service Representatives for an esteemed Automotive Company in Greece. This role is perfect for individuals who are passionate about the automotive industry and have a strong commitment to providing exceptional customer service. As a customer service representative, you will engage with clients in Spanish, assisting them with inquiries related to automotive products and services.

Key Responsibilities

• Handle customer inquiries related to automotive services, including vehicle information, maintenance, and troubleshooting via phone, email, and chat in Spanish.
• Provide detailed information about automotive products, warranty policies, and service options.
• Assist customers with appointment scheduling, service tracking, and order management.
• Resolve customer complaints effectively while ensuring satisfaction and loyalty.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to ensure timely and efficient service delivery.
• Stay informed about automotive trends and product knowledge to enhance customer interactions.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for French Speaking Customer Service Representatives for an Automotive Company, with the flexibility to work remotely from Greece. This position is perfect for individuals who have a passion for the automotive industry and are adept at providing exceptional customer support. As a customer service representative, you will assist clients in French, helping them navigate inquiries related to automotive products and services.

Key Responsibilities

• Handle customer inquiries regarding automotive products, service scheduling, warranties, and technical support via phone, email, and chat in French.
• Provide detailed information about vehicle features, specifications, and available options.
• Assist customers with order tracking, account management, and resolving concerns.
• Document customer interactions accurately in the CRM system, ensuring quality service and follow-up.
• Collaborate with technical support and sales teams to deliver comprehensive solutions to customer inquiries.
• Stay informed about the latest automotive trends and company offerings to effectively assist customers.

Requirements

Mercier Consultancy MD is pleased to announce a vacancy for Dutch Speaking Customer Service Representatives for an esteemed Automotive Company based in Athens, Greece. This is a fantastic opportunity for individuals who are passionate about the automotive industry and enjoy helping customers. In this role, you will engage with clients in Dutch, assisting them with inquiries related to automotive products and services while ensuring a top-notch customer experience.

Key Responsibilities

• Provide exceptional customer support to clients via phone, email, and live chat in Dutch.
• Assist customers with inquiries regarding vehicle specifications, service options, and warranty information.
• Help customers navigate their accounts, process orders, and resolve issues efficiently.
• Document all customer interactions accurately in the CRM system for proper tracking and follow-up.
• Collaborate with technical staff to address customer concerns related to automotive services.
• Stay informed about product updates, promotions, and industry trends to enhance customer engagement.

Requirements

Mercier Consultancy MD is excited to announce a position for Serbian Speaking Customer Service Representatives in the automotive industry. This role is perfect for individuals who are enthusiastic about automobiles and have a passion for helping customers. You will serve as the first point of contact for clients, providing them with the information and support they need in Serbian while enhancing their overall experience with our automotive services.

Key Responsibilities

• Respond to customer inquiries regarding automotive products, services, and parts via phone, email, and live chat in Serbian.
• Provide assistance with vehicle specifications, pricing, and maintenance schedules.
• Help customers navigate the purchasing process and answer any questions they may have.
• Resolve issues or complaints in a timely and professional manner to ensure customer satisfaction.
• Document all customer interactions accurately and maintain customer records in our CRM system.
• Collaborate with sales and technical teams to ensure effective service delivery.
• Stay updated on automotive industry trends and product offerings to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Norwegian Speaking Customer Service Representatives in the automotive industry. This role is ideal for individuals who are passionate about cars and dedicated to providing exceptional customer support. As a representative, you will assist customers with their inquiries regarding automotive products and services, ensuring they receive prompt and accurate information in Norwegian.

Key Responsibilities

• Manage customer inquiries about automotive services, vehicle features, and maintenance via phone, email, and chat in Norwegian.
• Provide expert guidance on product specifications, purchasing options, and financing plans.
• Assist customers with troubleshooting issues related to their vehicles and coordinate with technical teams for resolution.
• Document all customer interactions clearly and maintain accurate records in our CRM system.
• Collaborate with sales and service teams to improve customer experiences and product knowledge.
• Stay updated on automotive trends and new product releases to effectively assist customers.

Requirements

Mercier Consultancy MD is excited to invite applications for the position of Slovenian Speaking Customer Service Representatives in the Automotive industry. This role is perfect for individuals who have a keen interest in automobiles and a passion for providing excellent customer support. As a representative, you will assist customers in Slovenian, addressing their inquiries and ensuring a seamless experience in navigating automotive services.

Key Responsibilities

• Manage customer inquiries related to automotive products and services via phone, email, and chat in Slovenian.
• Provide detailed information on vehicle specifications, service options, and dealership offerings.
• Assist customers with vehicle bookings, maintenance queries, and warranty issues.
• Resolve complaints and provide solutions in a timely manner to ensure customer satisfaction.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with internal teams to address customer concerns and enhance service delivery.
• Stay informed about automotive trends, new models, and company promotions to offer accurate information to customers.

Requirements

Mercier Consultancy MD is delighted to offer an exciting opportunity for Latvian Speaking Customer Service Representatives in the Automotive industry. If you are passionate about automobiles and committed to providing outstanding customer support, this role is perfect for you. You will assist customers with their inquiries related to automotive products and services, ensuring they receive exceptional assistance in Latvian.

Key Responsibilities

• Manage customer inquiries regarding automotive services, vehicle specifications, and maintenance via phone, email, and chat in Latvian.
• Assist customers with booking appointments for services, repairs, and other automotive needs.
• Provide information on product features, promotions, and financing options available.
• Resolve customer complaints and technical issues promptly and effectively.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with technical and sales teams to enhance the customer experience.
• Stay informed about industry trends and new automotive products to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a prestigious German automobile manufacturer. This role is ideal for individuals passionate about the automotive industry and dedicated to providing outstanding support to customers. As a customer service representative, you will assist clients in Dutch, ensuring they have a positive and informative experience with the brand.

Key Responsibilities

• Manage customer inquiries related to automotive services, vehicle specifications, and maintenance via phone, email, and chat in Dutch.
• Provide information about vehicle features, financing options, and promotions offered by the manufacturer.
• Assist customers with service bookings, vehicle repairs, and warranty issues.
• Resolve customer complaints efficiently and ensure high levels of customer satisfaction.
• Document all customer interactions accurately and maintain detailed records in the CRM system.
• Collaborate with dealership teams and internal departments to provide timely updates and solutions.
• Stay informed on industry trends, product launches, and service offerings to enhance customer interactions.

Requirements