Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives for a Logistics & Courier Company based in Greece. This role is perfect for individuals who are passionate about logistics, efficiency, and providing excellent customer care. As a representative, you will assist customers with their inquiries while delivering exceptional service in Dutch.

Key Responsibilities

• Manage customer inquiries related to logistics services, shipping details, and tracking information through phone, email, and live chat in Dutch.
• Provide information on service options, delivery timelines, and pricing structures.
• Assist customers with claims, issues, and resolutions related to shipments and deliveries.
• Document all customer interactions accurately in our CRM system for tracking and follow-up purposes.
• Collaborate with internal teams to ensure timely and accurate service delivery to customers.
• Stay informed about logistics trends and company updates to provide relevant information to clients.

Requirements

Mercier Consultancy MD is excited to offer an exceptional opportunity for Dutch Speaking Customer Service Representatives working within the Fashion & Luxury Brand sector in beautiful Greece. This role is perfect for individuals who are passionate about fashion and luxury, and who thrive in delivering top-notch customer service. As a representative, you will assist clients with their inquiries while conveying the brand's luxury ethos in Dutch.

Key Responsibilities

• Manage customer inquiries related to fashion and luxury products, including product details, order status, and service inquiries via phone, email, and chat in Dutch.
• Provide clients with personalized service, enhancing their shopping experience and addressing any concerns.
• Assist customers with order processing, returns, and exchanges while ensuring adherence to brand standards.
• Resolve customer complaints effectively, ensuring a high level of customer satisfaction.
• Document all customer interactions accurately in our CRM system for effective follow-up.
• Collaborate with various teams to ensure seamless service delivery and enhance the customer experience.
• Stay updated on the latest fashion trends and product offerings to provide informed advice to customers.

Requirements

Mercier Consultancy MD is delighted to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading Digital Wallet Provider in Greece. This position is perfect for individuals who are passionate about technology and enjoy assisting customers in navigating digital financial services. You will provide exceptional support in Dutch, ensuring clients have a seamless experience with their digital wallet services.

Key Responsibilities

• Assist customers with inquiries related to digital wallet services, account management, and transactions via phone, email, and chat in Dutch.
• Provide detailed information about features, benefits, and security protocols to enhance customer understanding.
• Guide customers through troubleshooting and problem resolution with their digital wallets.
• Resolve customer complaints and issues promptly to maintain high levels of satisfaction.
• Document customer interactions accurately in the CRM system for record-keeping and follow-up.
• Collaborate with technical teams to provide accurate solutions and support.
• Stay informed about the latest developments in digital payment solutions to better assist customers.

Requirements

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand. This role is an exciting managerial opportunity to contribute to Excelya’s Quality Assurance team.

In this hands-on and highly autonomous operational position, you will lead your team while actively shaping the organization’s quality culture. You will collaborate across functions and oversee critical QA processes, including vendor management, audits, CAPAs, and continuous improvement initiatives. This position offers a dynamic career path within a stimulating and expanding QA environment.

Key Responsibilities

In this role you are expected to:

This is a fixed-term employment contract from February to September. The role may be extended or converted into a regular position depending on performance and business needs. Comprehensive training and continuous support will be provided. Our Remote Customer Service Representative position offers a great opportunity to join a supportive team focused on helping our customers and providers have a smooth, positive experience. You’ll handle calls, chats, emails, and callbacks while guiding users through app navigation, payments, scheduling, and service questions. We’re looking for someone who brings strong communication, patience, and problem-solving skills, and who enjoys delivering great service in a fast-paced environment.

What You’ll Do

• Handle inbound calls, callback queues, chats, and email support.
• Manage 300+ weekly contacts (customer + provider support).
• Assist with app navigation, payments, scheduling, and service issues.
• Deliver high-quality service, meet performance expectations, and maintain policy compliance.
• Ensure strong communication, de-escalation, and issue resolution.

Work Schedule 

Operations run Monday–Friday, 6:00 AM–10:00 PM CST and Saturday–Sunday, 7:00 AM–6:00 PM CST.

You will render a minimum of forty (40) hours of work per week or as may be required by the operational schedule.

We are looking for a Translator to interpret written pieces from English to Lithuanian, making sure to maintain their original meaning, format, and tone.

Translator responsibilities include reading and thoroughly understanding the context of a given material (copy), using specialized dictionaries and translation tools, and proofreading finished pieces of work. To be successful in this role, you should have a keen eye for detail and be fluent in English in addition to your native language.

Requirements

• Native Lithuanian Speaker
• Availability of at least 3-5 hours a week

Proven work experience as a Translator, Interpreter, or similar role

Excellent proofreading skills with the ability to identify grammar, spelling, and punctuation errors

Good knowledge of content editing tools

Familiarity with translation software

Time-management skills

Benefits

For the first 6 months, we are offering $12 - $15 per hour. The reason we’re offering hourly compensation is that our copies are shorter and more tricky compared to other texts. We count the time our translators spend on researching and brainstorming too (as well as proofreading of course). Then, we aim for a 10% increment in your first year working with us. We currently have a team of 15+ translators and our translations team is constantly growing!

We are looking for a Translator to interpret written pieces from English to Lithuanian, making sure to maintain their original meaning, format, and tone.

Translator responsibilities include reading and thoroughly understanding the context of a given material (copy), using specialized dictionaries and translation tools, and proofreading finished pieces of work. To be successful in this role, you should have a keen eye for detail and be fluent in English in addition to your native language.

Requirements

• Native Lithuanian Speaker
• Availability of at least 3-5 hours a week

Proven work experience as a Translator, Interpreter, or similar role

Excellent proofreading skills with the ability to identify grammar, spelling, and punctuation errors

Good knowledge of content editing tools

Familiarity with translation software

Time-management skills

Benefits

For the first 6 months, we are offering $12 - $15 per hour. The reason we’re offering hourly compensation is that our copies are shorter and more tricky compared to other texts. We count the time our translators spend on researching and brainstorming too (as well as proofreading of course). Then, we aim for a 10% increment in your first year working with us. We currently have a team of 15+ translators and our translations team is constantly growing!

We are looking for a Translator to interpret written pieces from English to Lithuanian, making sure to maintain their original meaning, format, and tone.

Translator responsibilities include reading and thoroughly understanding the context of a given material (copy), using specialized dictionaries and translation tools, and proofreading finished pieces of work. To be successful in this role, you should have a keen eye for detail and be fluent in English in addition to your native language.

Requirements

• Native Lithuanian Speaker
• Availability of at least 3-5 hours a week

Proven work experience as a Translator, Interpreter, or similar role

Excellent proofreading skills with the ability to identify grammar, spelling, and punctuation errors

Good knowledge of content editing tools

Familiarity with translation software

Time-management skills

Benefits

For the first 6 months, we are offering $12 - $15 per hour. The reason we’re offering hourly compensation is that our copies are shorter and more tricky compared to other texts. We count the time our translators spend on researching and brainstorming too (as well as proofreading of course). Then, we aim for a 10% increment in your first year working with us. We currently have a team of 15+ translators and our translations team is constantly growing!

We are looking for a Translator to interpret written pieces from English to Lithuanian, making sure to maintain their original meaning, format, and tone.

Translator responsibilities include reading and thoroughly understanding the context of a given material (copy), using specialized dictionaries and translation tools, and proofreading finished pieces of work. To be successful in this role, you should have a keen eye for detail and be fluent in English in addition to your native language.

Requirements

• Native Lithuanian Speaker
• Availability of at least 3-5 hours a week

Proven work experience as a Translator, Interpreter, or similar role

Excellent proofreading skills with the ability to identify grammar, spelling, and punctuation errors

Good knowledge of content editing tools

Familiarity with translation software

Time-management skills

Benefits

For the first 6 months, we are offering $12 - $15 per hour. The reason we’re offering hourly compensation is that our copies are shorter and more tricky compared to other texts. We count the time our translators spend on researching and brainstorming too (as well as proofreading of course). Then, we aim for a 10% increment in your first year working with us. We currently have a team of 15+ translators and our translations team is constantly growing!

We are looking for a Translator to interpret written pieces from English to Lithuanian, making sure to maintain their original meaning, format, and tone.

Translator responsibilities include reading and thoroughly understanding the context of a given material (copy), using specialized dictionaries and translation tools, and proofreading finished pieces of work. To be successful in this role, you should have a keen eye for detail and be fluent in English in addition to your native language.

Requirements

• Native Lithuanian Speaker
• Availability of at least 3-5 hours a week

Proven work experience as a Translator, Interpreter, or similar role

Excellent proofreading skills with the ability to identify grammar, spelling, and punctuation errors

Good knowledge of content editing tools

Familiarity with translation software

Time-management skills

Benefits

For the first 6 months, we are offering $12 - $15 per hour. The reason we’re offering hourly compensation is that our copies are shorter and more tricky compared to other texts. We count the time our translators spend on researching and brainstorming too (as well as proofreading of course). Then, we aim for a 10% increment in your first year working with us. We currently have a team of 15+ translators and our translations team is constantly growing!