We are looking for a Head of Payments who will own and scale the company’s global payments function — from strategy and infrastructure to partnerships, optimization, and financial performance.

This role is ideal for someone with deep expertise in payment systems, strong commercial and operational thinking, and experience managing complex, international payment flows.

We are looking for a Product Manager to join GoMining’s Payments team and drive the development of payment products and payment user experiences across our ecosystem.

This is one of the company’s key product roles. You will work at the intersection of product, finance, analytics, engineering, and partnerships to improve payment infrastructure for millions of users worldwide.

The primary goal of this role is to increase payment conversion, improve approval rates, grow revenue, reduce payment failures, and deliver a seamless payment experience.

Responsibilities:

• Own and drive the development of payment-related products and features across web and mobile platforms.
• Analyze and optimize the entire payment journey, from payment method selection to successful transaction completion.
• Monitor and improve key payment metrics, including:

- Conversion Rate

- Approval Rate

- Payment Success Rate

- Revenue

- LTV

- Churn

- Fraud Rate

• Build, prioritize, and manage the product backlog.
• Conduct product discovery, user research, and identify conversion bottlenecks.
• Design, launch, and analyze A/B tests.
• Work with various payment methods, including:

- Bank Cards

- Apple Pay / Google Pay

- Bank Transfers

- Cryptocurrency Payments

- Local Payment Methods

🍿 Do you speak Danish? Are you obsessed with movies, binge-worthy series, and providing top-tier support? We aren't just looking for typical customer service agents; we are looking for "Showrunners" and "Streaming Gurus" to represent Netflix, the world’s leading streaming platform! If you love talking about the latest trending shows, helping people fix their connection right before a season finale, and want to trade your winter coat for the sunny skies of Athens, your next big adventure starts here ☀️🕶️.

As a Netflix Customer Culture Expert, you will be the voice of entertainment for our Danish market. Whether a customer is trying to sign up from their brand-new Smart TV, wondering about their billing history, or experiencing a frustrating connectivity error right at a cliffhanger—you are the hero who saves movie night!

The Mission

You won’t just be answering queues; you’ll be orchestrating the ultimate customer experience across Voice channels (with the flexibility to support Chat and Email if Netflix expands the script in the future):

Mercier Consultancy MD is excited to offer a unique opportunity for Polish Speaking Customer Service Representatives for a leading Ride-Sharing Platform, with the possibility of working in Greece. This role is perfect for individuals who are passionate about customer service and enjoy engaging with users in a dynamic industry. As a representative, you will assist customers in navigating the ride-sharing app, addressing their inquiries in Polish while providing exceptional support.

Key Responsibilities

• Respond to customer inquiries regarding the ride-sharing platform, including account management, ride requests, and service features via phone, email, and chat in Polish.
• Provide clear guidance on app functionality, payment methods, and promotions.
• Assist users with troubleshooting issues they may encounter while using the platform.
• Resolve complaints and ensure a positive experience for all users.
• Accurately document customer interactions and feedback in the CRM system.
• Collaborate with the technical support team to escalate and resolve technical issues as necessary.
• Stay informed about company policies, industry trends, and customer service best practices to enhance service delivery.

Requirements

Mercier Consultancy MD is thrilled to present an opportunity for German Speaking Customer Service Representatives for an E-Commerce Platform with the flexibility to work remotely from Greece. This role is perfect for individuals who are enthusiastic about the e-commerce sector and are dedicated to providing top-notch customer support. As a representative, you will engage with customers primarily in German, addressing inquiries and ensuring an exemplary shopping experience.

Key Responsibilities

• Handle customer inquiries regarding products, orders, and services via phone, email, and chat in German.
• Provide detailed assistance with order processing, returns, and refunds for a seamless customer experience.
• Address inquiries about product specifications, shipping options, and payment methods.
• Resolve complaints and issues effectively, ensuring customer satisfaction and loyalty.
• Maintain accurate documentation of customer interactions in the CRM system for effective follow-up.
• Collaborate with other teams such as logistics and marketing to enhance overall service delivery.
• Stay updated on the latest e-commerce trends and platform features to provide informed assistance.

Requirements