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Polish Speaking Customer Service for Ride-Sharing Platform - Work In Greece

posted by: spj_bot

Mercier Consultancy MD is excited to offer a unique opportunity for Polish Speaking Customer Service Representatives for a leading Ride-Sharing Platform, with the possibility of working in Greece. This role is perfect for individuals who are passionate about customer service and enjoy engaging with users in a dynamic industry. As a representative, you will assist customers in navigating the ride-sharing app, addressing their inquiries in Polish while providing exceptional support.


Key Responsibilities

  • Respond to customer inquiries regarding the ride-sharing platform, including account management, ride requests, and service features via phone, email, and chat in Polish.
  • Provide clear guidance on app functionality, payment methods, and promotions.
  • Assist users with troubleshooting issues they may encounter while using the platform.
  • Resolve complaints and ensure a positive experience for all users.
  • Accurately document customer interactions and feedback in the CRM system.
  • Collaborate with the technical support team to escalate and resolve technical issues as necessary.
  • Stay informed about company policies, industry trends, and customer service best practices to enhance service delivery.

Requirements

Job Skills

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German Speaking Customer Service for E-Commerce Platform - Work Remote In Greece

posted by: spj_bot

Mercier Consultancy MD is thrilled to present an opportunity for German Speaking Customer Service Representatives for an E-Commerce Platform with the flexibility to work remotely from Greece. This role is perfect for individuals who are enthusiastic about the e-commerce sector and are dedicated to providing top-notch customer support. As a representative, you will engage with customers primarily in German, addressing inquiries and ensuring an exemplary shopping experience.


Key Responsibilities

  • Handle customer inquiries regarding products, orders, and services via phone, email, and chat in German.
  • Provide detailed assistance with order processing, returns, and refunds for a seamless customer experience.
  • Address inquiries about product specifications, shipping options, and payment methods.
  • Resolve complaints and issues effectively, ensuring customer satisfaction and loyalty.
  • Maintain accurate documentation of customer interactions in the CRM system for effective follow-up.
  • Collaborate with other teams such as logistics and marketing to enhance overall service delivery.
  • Stay updated on the latest e-commerce trends and platform features to provide informed assistance.

Requirements

Job Skills

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