Slovak Speaking Customer Service for Retail industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a position for Slovak Speaking Customer Service Representatives in the retail industry. This role is ideal for individuals who are passionate about customer service and want to make a positive impact on the shopping experience of our clients. As a representative, you will assist customers in Slovak, providing essential support and guidance on various retail products and services.
Key Responsibilities
- Respond to customer inquiries regarding retail products, orders, and services via phone, email, and chat in Slovak.
- Assist customers with order placement, modifications, and cancellations.
- Provide accurate information on product availability, pricing, and promotions.
- Resolve customer complaints and issues efficiently, ensuring maximum satisfaction.
- Document customer interactions in the CRM system for future reference.
- Collaborate with warehouse and inventory teams to provide up-to-date information on delivery timelines.
- Stay informed about current promotions, products, and retail policies to provide helpful insights to customers.
Requirements