Head of Client Services

Head of Client Services

posted by: spj_bot

We are recruiting on behalf of our client, a leading Marketing Agency with expertise in the online trading, fintech and financial services industries, a talented Head of Client Services.

The Head of Client Services, will be responsible for overseeing and nurturing client relationships while ensuring the delivery of high-quality marketing services, with a strong emphasis on PR. This role requires a strategic leader who can manage complex projects, collaborate across departments, and drive business growth through exceptional client service and team leadership.

Key Responsibilities:

Client Relationship Management:

  •  Serve as the primary point of contact for clients, maintaining daily communication to understand their needs and foster long-term relationships.
  •  Ensure high levels of client satisfaction by addressing concerns promptly and identifying opportunities to add value to their business.

Marketing Services Oversight:

  • Oversee the execution of marketing services with a focus on PR deliverables, ensuring projects are completed on time and meet quality standards.
  • Supervise the development of PR roadmaps and review PR reports prior to client distribution to ensure accuracy and quality.

Project and Process Management:

Job Skills

high levels manage trustworthiness project management upsell maternity budget writing reports performance business development timelines service industry presentation teamwork marketing services motivating teams communicate collaborative add value addressing concerns high level people management swift presentations reporting tool personal attributes management adaptable positivity budgets professional planning supervise track detail orient managing content design milestones professionalism process management public relation collaboration accounts client service coordination marketing strategy CRM projects collaborate agency environment analytical thinking marketing management accountability continuous improvement data driven communication professional development verbal communication team leadership marketing communication resilient long term ul relationship management reliability financial service account management quality services client expectations upselling leadership
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