Slovenian Speaking Customer Service for Healthcare industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a fantastic opportunity for Slovenian Speaking Customer Service Representatives in the healthcare industry! This role is perfect for compassionate individuals who are eager to assist patients and healthcare professionals. As a representative, you will play a vital role in providing accurate information and support to customers navigating their healthcare needs, ensuring they receive exceptional service in Slovenian.
Key Responsibilities
- Manage customer inquiries regarding healthcare services, insurance options, and patient support via phone, email, and chat in Slovenian.
- Assist patients in understanding treatment processes, scheduling appointments, and addressing concerns.
- Resolve issues and complaints in a professional and empathetic manner, ensuring a positive customer experience.
- Document all interactions with customers in the CRM system accurately.
- Collaborate with healthcare providers and administrative teams to improve service delivery.
- Stay informed about healthcare policies and services to provide up-to-date information to customers.
Requirements