Mercier Consultancy MD is excited to offer a fantastic opportunity for a Slovak Speaking Solutions Consultant, featuring fully paid relocation to the beautiful city of Sofia, Bulgaria! In this engaging role, you will become an essential part of our team, working closely with clients to understand their unique business challenges and deliver tailored solutions that drive success and efficiency. If you are passionate about consulting and looking to expand your career, we want to hear from you!

Key Responsibilities

• Conduct in-depth consultations with clients to identify their specific needs and business challenges.
• Develop and recommend customized solutions that effectively address client requirements and add value.
• Act as the primary liaison between clients and internal teams, ensuring seamless project execution.
• Provide ongoing training and support to clients, enabling them to maximize the benefits of our solutions.
• Stay informed about industry trends, technologies, and competition to provide strategic advice to clients.
• Document client feedback and experiences to improve service offerings continuously.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Dutch Speaking Solutions Consultant, which includes fully paid relocation to the vibrant city of Sofia, Bulgaria! In this critical role, you will have the chance to work closely with clients to identify their unique business challenges and deliver tailored solutions that enhance their operations and drive growth. If you are enthusiastic about consulting and eager to embark on a new adventure, we want to hear from you!

Key Responsibilities

• Engage with clients to conduct thorough consultations, understanding their business needs and challenges.
• Design and present customized solutions that address client requirements and add value to their operations.
• Act as a liaison between clients and internal teams, ensuring smooth project execution and client satisfaction.
• Provide comprehensive training and support to clients, empowering them to fully utilize our solutions.
• Stay informed about industry trends, competitive landscape, and technological advancements to offer informed insights to clients.
• Document processes and feedback to promote continuous improvement within our service offerings.

Requirements

Mercier Consultancy MD is seeking a talented Slovak Speaking Solutions Consultant to join our team in Sofia, Bulgaria, with fully paid relocation for the right candidate! In this exciting role, you will engage with clients to understand their unique challenges and deliver customized solutions that drive business success. If you're passionate about technology and customer service, we want to hear from you!

Key Responsibilities

• Engage with clients through in-depth discussions to gather their requirements and understand their business goals.
• Develop and present tailored solutions that effectively address client challenges and add value.
• Act as a trusted advisor, providing insightful recommendations to enhance client satisfaction.
• Collaborate with internal teams to ensure smooth implementation and ongoing support of solutions.
• Conduct training sessions to empower clients in maximizing the use of our products and services.
• Stay informed about industry trends and emerging technologies to provide relevant guidance during consultations.

Requirements

Mercier Consultancy MD is excited to invite applications for the position of Czech Speaking Solutions Consultant. This role is an excellent opportunity for individuals who possess a deep understanding of technology-driven solutions and exceptional client-facing skills. As a Solutions Consultant, you will work closely with our clients to assess their needs and devise strategies that enhance their business operations using our innovative solutions.

Key Responsibilities

• Collaborate with clients to identify their unique requirements and business goals.
• Design and present customized solutions that address client challenges and add value.
• Act as a trusted advisor by providing recommendations based on industry standards and best practices.
• Coordinate with internal teams to ensure successful implementation and support of solutions.
• Deliver engaging training sessions to empower clients in utilizing our products effectively.
• Stay current with market trends and our product offerings to provide exceptional service.

Requirements

WHO WE ARE

We are Harbor Lab, an innovative B2B software startup that aims to bring new value to the Shipping community. Our vision is to completely reshape how Shipping Companies and Port Agents operate, provide transparency, and ensure efficiency for all involved parties. We add value to both sides by helping save time, cut costs and make informed decisions. 

Harbor Lab has also been recognized as one of the Best Workplaces in 2022 & 2023 by the Great Place to Work Institute. 

ABOUT THE ROLE 

The Marine Operations Team is part of Harbor Lab’s Partners Support Department, which is responsible for assisting our platform users—including Port Agents, Vendors, and Shipping Companies. 

As a Junior Partners Support Agent, you will play a key role in supporting external stakeholders, primarily Port Agents, while also providing assistance to Shipping Companies. 

The role covers the entire Port Agent user journey—from registration to daily operational support—as well as assisting Shipping Companies by following up with Agents, on their behalf, to ensure timely submission of business-critical documents such as PDAs, FDAs, and others. At the same time, you will also be coordinating and collaborating with internal teams to identify solutions, ensuring seamless interactions with our platform for our users. 

WHAT YOU WILL BE DOING 

We are recruiting on behalf of our client, a leading Marketing Agency with expertise in the online trading, fintech and financial services industries, a talented Head of Client Services.

The Head of Client Services, will be responsible for overseeing and nurturing client relationships while ensuring the delivery of high-quality marketing services, with a strong emphasis on PR. This role requires a strategic leader who can manage complex projects, collaborate across departments, and drive business growth through exceptional client service and team leadership.

Key Responsibilities:

Client Relationship Management:

•  Serve as the primary point of contact for clients, maintaining daily communication to understand their needs and foster long-term relationships.
•  Ensure high levels of client satisfaction by addressing concerns promptly and identifying opportunities to add value to their business.
  

Marketing Services Oversight:

• Oversee the execution of marketing services with a focus on PR deliverables, ensuring projects are completed on time and meet quality standards.
• Supervise the development of PR roadmaps and review PR reports prior to client distribution to ensure accuracy and quality.
  

Project and Process Management: