Mercier Consultancy MD is excited to offer a rewarding opportunity for Czech Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals who are detail-oriented and possess a passion for providing excellent customer service. As part of our team, you will assist clients in navigating various banking services while ensuring they receive top-quality support in Czech.

Key Responsibilities

• Respond to customer inquiries regarding banking products, services, and transactions via phone, email, and live chat in Czech.
• Assist clients with account management, including deposits, withdrawals, and electronic banking services.
• Provide detailed information on banking fees, interest rates, and loan products.
• Resolve customer complaints and issues promptly and professionally to ensure satisfaction.
• Accurately document all customer interactions and maintain records in our CRM system.
• Collaborate with internal banking departments to enhance customer service experiences.
• Stay informed about banking regulations, products, and services to provide accurate information.

Requirements

Mercier Consultancy MD is excited to offer an excellent opportunity for French Speaking Customer Service Representatives in the Banking industry. This role is perfect for individuals who are passionate about finance and customer service. As a part of our team, you will assist customers with their banking inquiries, providing them with the information and support they need to manage their financial services effectively in French.

Key Responsibilities

• Handle customer inquiries regarding banking products, services, account management, and transactions via phone, email, and chat in French.
• Provide detailed information on account features, interest rates, and service fees.
• Assist customers with online banking, wire transfers, and troubleshooting issues with their accounts.
• Resolve customer complaints and issues promptly while ensuring a high level of satisfaction.
• Document all customer interactions accurately in the CRM system following compliance guidelines.
• Collaborate with internal teams to enhance service delivery and address customer needs effectively.
• Stay updated on banking regulations, products, and services to provide accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to present an opportunity for Norwegian Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals who are passionate about finance and customer service. As a representative, you will assist clients in managing their banking needs, providing them with vital information and support in Norwegian.

Key Responsibilities

• Respond to customer inquiries regarding banking products, services, and account management via phone, email, and chat in Norwegian.
• Assist customers with account opening, loans, and various banking transactions.
• Provide information on account status, transactions, and interest rates, ensuring transparency to clients.
• Resolve customer complaints and issues promptly, maintaining high satisfaction levels.
• Accurately document all interactions and account information in our CRM system.
• Collaborate with banking departments to address customer needs and improve service delivery.
• Stay informed about banking regulations and product offerings to provide accurate guidance to customers.

Requirements

At Mercier Consultancy MD, we are pleased to announce an exciting opportunity for Italian Speaking Customer Service Representatives in the banking industry. This position is ideal for individuals who are passionate about finance and customer service. As a representative in the banking sector, you will assist clients with their banking inquiries, account management, and financial services, providing them with exceptional support in Italian.

Key Responsibilities

• Handle customer inquiries regarding banking products, services, and account management through phone, email, and chat in Italian.
• Assist clients with transaction requests, account opening, and closing processes.
• Provide accurate information regarding loan options, interest rates, and banking policies.
• Resolve customer issues and complaints in a timely and efficient manner.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with various banking departments to improve the customer experience.
• Stay updated on banking regulations and product offerings to effectively assist clients.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Italian Speaking Customer Service Representatives in the banking industry. This role is ideal for individuals who are passionate about providing exceptional service within the financial sector. As a member of our team, you will assist clients with their banking inquiries in Italian, ensuring they receive the support they need for a seamless banking experience.

Key Responsibilities

• Respond to customer inquiries regarding banking products and services via phone, email, and chat in Italian.
• Assist customers with account management, including opening new accounts, processing transactions, and addressing concerns.
• Provide information about loan options, interest rates, and banking regulations.
• Resolve customer complaints and issues efficiently while maintaining a focus on customer satisfaction.
• Accurately document customer interactions and maintain comprehensive records in the CRM system.
• Collaborate with various banking departments to enhance the customer experience.
• Stay updated on banking policies and financial products to provide accurate advice to customers.

Requirements

Role Summary:

About Us:

Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.

Role Summary:

As the Senior Product Manager for LMS, you will own the end-to-end lifecycle of our lending platform. You will bridge the gap between complex banking logic and a seamless user experience. You will be responsible for building a robust, SAMA-compliant engine that handles everything from loan origination and underwriting to servicing and collections.

Key Responsibilities:

1. Product Strategy & RoadmapOwn the LMS Vision: Define the long-term vision for the Loan Management System, ensuring it supports diverse lending products (Mortgages, Bridge Loans, Rent-to-Own).Market Alignment: Stay ahead of KSA fintech trends, analyzing competitors and emerging technologies (Open Banking) to keep Soar at the forefront of the Proptech sector.Prioritization: Manage the product backlog, balancing feature development, technical debt, and regulatory requirements.