The Veterans Health Administration (VHA) Office of Integrated Veteran Care (IVC) Veteran and Family Member Programs (VFMP) oversees five statutory health benefit programs that provide healthcare services to more than 1,000,000 eligible beneficiaries and Veterans in the United States and 6 million service-connected eligible Veterans around the world.

VFMP partners with hundreds of thousands of non-VA providers, domestic and international, to ensure timely access to health care and pharmacy services. Essential to VFMP’s provider partnership is widely available information about its programs, eligibilities, coverages, and billing, along with bi-directional provider communication and document exchange supporting health benefits administration.

VFMP requires modern external-and internal facing platforms and automation solutions to manage end-to-end health benefits operations for a growing population of users. Further, VFMP requires mechanisms to remain in continued contact with both individuals and the broader Veteran and beneficiary demographics we serve; VFMP programs are lesser known, prone to confusion and misinformation, and require consistent messaging to ensure users have ease of access to care.

Gritter Francona is looking for a Pharmacy Specialist to assist with this upcoming project and initiative.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for Slovak Speaking Customer Service Representatives in the Healthcare industry. If you are passionate about making a difference in people's lives and providing top-notch service, this role is for you. You will assist customers with their healthcare inquiries, offering guidance and support in Slovak to ensure they navigate their healthcare needs effectively.

Key Responsibilities

• Handle customer inquiries related to healthcare services, insurance options, and medical products via phone, email, and chat in Slovak.
• Provide accurate information about healthcare policies, procedures, and product offerings.
• Assist customers with appointment scheduling, prescription refills, and service navigation.
• Resolve issues and complaints promptly, ensuring a satisfactory customer experience.
• Document all customer interactions thoroughly in the CRM system for follow-up and compliance.
• Collaborate with healthcare professionals and administrative teams to facilitate customer needs.
• Stay informed about industry updates and best practices to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Czech Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who are passionate about helping others and providing exceptional service in a vital sector. You will be responsible for assisting patients and healthcare providers with inquiries, ensuring they receive the support andInformation they need in Czech.

Key Responsibilities

• Handle customer inquiries related to healthcare services, appointments, and insurance via phone, email, and chat in Czech.
• Provide detailed information on services, procedures, and healthcare plans to patients and clients.
• Assist with scheduling appointments, managing cancellations, and addressing rescheduling requests.
• Resolve customer complaints and concerns with empathy and professionalism.
• Document all interactions accurately in the CRM system, following privacy regulations.
• Collaborate with healthcare professionals and administrative teams to resolve inquiries efficiently.
• Stay informed about healthcare trends, services, and regulations to better assist customers.

Requirements

Mercier Consultancy MD is delighted to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals who are passionate about healthcare and dedicated to providing superior customer support. As a member of our team, you will assist clients in navigating their pharmaceutical needs while delivering exceptional service in Polish.

Key Responsibilities

• Handle customer inquiries regarding pharmaceutical products, prescription information, and healthcare services via phone, email, and chat in Polish.
• Provide accurate information on medication usage, side effects, and available healthcare options.
• Assist customers with order processing, medication refills, and account management.
• Resolve customer complaints and issues promptly while ensuring customer satisfaction.
• Document customer interactions accurately in our CRM system, maintaining compliance with industry regulations.
• Collaborate with healthcare professionals and internal teams to enhance the customer experience.
• Stay informed about pharmaceutical products, industry developments, and company offerings.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who have a passion for helping others and providing outstanding customer support. As a representative in the healthcare sector, you will assist patients and families with inquiries regarding services, appointments, and health-related information, all while communicating effectively in Polish.

Key Responsibilities

• Manage customer inquiries related to healthcare services, appointments, and patient information via phone, email, and live chat in Polish.
• Provide accurate information on healthcare policies, procedures, and available services.
• Assist customers with booking, rescheduling, and cancelling appointments.
• Resolve any issues or concerns promptly and ensure a positive patient experience.
• Document all customer interactions accurately in the CRM system for compliance and reference.
• Collaborate with healthcare providers and administrative teams to enhance service delivery.
• Stay informed about healthcare trends and company offerings to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Nordic Speaking Customer Service Representatives in the Healthcare industry. This role is tailored for individuals who are passionate about helping others and take pride in providing excellent customer service. As a representative in this role, you will assist clients with their healthcare inquiries, ensuring they receive the support and information they need in their native Nordic language.

Key Responsibilities

• Respond to customer inquiries regarding healthcare services, benefits, and coverage options via phone, email, and live chat in Nordic languages.
• Provide accurate information about healthcare policies, procedures, and eligibility requirements.
• Assist customers with claims processing, service scheduling, and account inquiries.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
• Keep accurate records of customer interactions and document details in the CRM system.
• Work collaboratively with healthcare professionals and internal teams to resolve customer issues.
• Stay informed about healthcare regulations, services, and available resources to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the healthcare industry. This position is ideal for individuals who are passionate about healthcare and dedicated to providing exceptional support to clients. As a representative, you will assist customers with their healthcare inquiries in French, contributing to a positive and supportive experience.

Key Responsibilities

• Manage customer inquiries related to healthcare services, insurance, and medical products via phone, email, and chat in French.
• Provide comprehensive information regarding services, appointment scheduling, and eligibility requirements.
• Assist customers with claims processing, account management, and resolving any issues that arise.
• Document all interactions accurately in the CRM system to ensure continuity of care.
• Work collaboratively with healthcare professionals and internal teams to address customer needs effectively.
• Stay informed about healthcare regulations, policies, and industry trends to provide accurate and helpful assistance.

Requirements

Mercier Consultancy MD is delighted to present an opportunity for Lithuanian Speaking Customer Service Representatives in the healthcare industry. This role is perfect for compassionate individuals who are dedicated to helping others and eager to support patients and healthcare providers. As a representative, you will navigate inquiries related to healthcare services, ensuring that clients receive the information and assistance they need in Lithuanian.

Key Responsibilities

• Respond to customer inquiries about healthcare services, appointment scheduling, and patient support through phone, email, and chat in Lithuanian.
• Guide patients through healthcare processes, including insurance verification and benefits.
• Resolve issues and concerns promptly and empathetically, ensuring a positive experience for all clients.
• Maintain accurate documentation of customer interactions in the system for continuity of care.
• Collaborate with healthcare professionals and administrative teams to enhance service delivery.
• Stay updated on healthcare policies, procedures, and service changes to provide accurate information.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Estonian Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who are passionate about helping others and providing exceptional service in a critical field. You will engage with patients and healthcare clients, assisting them with their inquiries and ensuring they have a smooth experience.

Key Responsibilities

• Manage customer inquiries related to healthcare services, appointments, and patient information via phone, email, and chat in Estonian.
• Provide accurate information on services, treatment options, and insurance coverage.
• Assist patients with scheduling, rescheduling, and canceling appointments as needed.
• Resolve any issues or complaints in a professional and empathetic manner.
• Document all customer interactions accurately in the CRM system for compliance and reference.
• Collaborate with healthcare teams to ensure customer needs are met and to enhance service delivery.
• Stay updated on healthcare policies, services, and industry standards to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Serbian Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who are passionate about healthcare and dedicated to providing high-quality customer support. As a representative, you will assist patients and clients with their inquiries, ensuring they receive the care and information they need, all while communicating effectively in Serbian.

Key Responsibilities

• Manage customer inquiries related to healthcare services, appointments, and insurance via phone, email, and live chat in Serbian.
• Provide information about treatment options, healthcare plans, and facility services.
• Assist clients with scheduling appointments, processing inquiries, and managing follow-up communications.
• Resolve patient complaints and issues efficiently, ensuring a positive experience.
• Document all customer interactions accurately in the CRM system for ongoing support.
• Collaborate with healthcare professionals to provide customers with the most accurate information and assistance.
• Stay updated on healthcare policies, services, and industry changes to enhance customer interactions.

Requirements