German Speaking Customer Service for Energy (Oil & Gas) industry
Mercier Consultancy MD is excited to offer an opportunity for German Speaking Customer Service Representatives in the Energy sector, specifically focusing on Oil & Gas. This role is ideal for individuals who are passionate about customer service and have an interest in the energy industry. You will be responsible for assisting customers with their inquiries and guiding them through our services, all while providing excellent support in German.
Key Responsibilities
- Manage customer inquiries related to energy services, pricing, and account management via phone, email, and live chat in German.
- Provide information on product offerings, service agreements, and energy solutions.
- Assist customers with billing issues, service inquiries, and resolve concerns effectively.
- Document all customer interactions accurately in our CRM system.
- Collaborate with operational teams to ensure timely resolution of customer issues.
- Stay informed about industry trends, policies, and company offerings to provide up-to-date information.
Requirements