Mercier Consultancy MD is excited to announce a new opportunity for Slovak Speaking Customer Service Representatives in the Media & Entertainment industry. This position is perfect for individuals who are passionate about media and entertainment and are eager to provide exceptional customer support. As a customer service representative, you will assist customers with inquiries related to media products and services, ensuring they have a fantastic experience.

Key Responsibilities

• Manage customer inquiries related to media and entertainment offerings, including subscriptions, services, and content availability via phone, email, and chat in Slovak.
• Provide support for account management, troubleshooting, and billing questions.
• Assist customers in navigating the platform and understanding features and content.
• Resolve customer concerns in a timely and efficient manner.
• Document customer interactions and feedback to help improve services.
• Collaborate with internal teams to address issues and enhance the customer experience.
• Stay updated on industry trends and product offerings to provide accurate information.

Requirements

Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are passionate about media, entertainment, and providing exceptional customer service. As a part of our team, you will assist customers in navigating their inquiries, ensuring they have a seamless experience with our media offerings and entertainment services, all while communicating in French.

Key Responsibilities

• Provide customer support for inquiries related to media products, subscriptions, and live entertainment events via phone, email, and chat in French.
• Assist customers with account management, technical troubleshooting, and service enhancements.
• Deliver information about new releases, promotions, and upcoming events to customers.
• Resolve customer complaints efficiently and professionally, ensuring a positive experience.
• Maintain thorough documentation of customer interactions and feedback in the CRM system.
• Collaborate with marketing and content teams to ensure alignment and up-to-date information for customers.
• Stay informed about industry trends and digital media advancements to enhance customer engagement.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Italian Speaking Customer Service Representatives in the vibrant Media & Entertainment industry. This position is perfect for individuals who are enthusiastic about music, film, and television, and committed to providing outstanding support to our clients. In this role, you will assist customers with inquiries related to media products and services, ensuring an exceptional user experience.

Key Responsibilities

• Respond to customer inquiries about media and entertainment products, services, and subscriptions via phone, email, and chat in Italian.
• Provide detailed information regarding content offerings, billing inquiries, and account management.
• Assist customers in troubleshooting issues related to service access and functionality.
• Document customer interactions accurately and manage follow-ups as needed.
• Collaborate with internal teams to enhance service delivery and resolve any customer issues.
• Stay informed about new releases, promotions, and trends within the media & entertainment sector.

Requirements

We are hiring on behalf or our client, a dynamic Senior Business Development Manager. This role sits within the media division, working across leading financial and trading media brands. It focuses on generating new business, managing client accounts, and driving sales targets for media products and services. Responsibilities include identifying potential clients, presenting tailored media solutions, and nurturing ongoing relationships to secure repeat business. The role demands a proactive, results-driven approach, underpinned by a solid understanding of media sales, strong communication, and negotiation skills.

Key Responsibilities