Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is on the lookout for a talented Spanish Speaking Customer Success Account Manager to join our team! In this pivotal role, you will be the primary contact for our Spanish-speaking clients, ensuring they receive exceptional support and guidance to achieve their business objectives. You will play a key role in fostering strong relationships and driving customer satisfaction.

Key Responsibilities

• Act as the main point of contact for Spanish-speaking clients, cultivating strong professional relationships.
• Guide clients in maximizing the value of our products and services to meet their goals.
• Proactively address client inquiries and ensure timely resolution of their issues.
• Monitor client satisfaction and engagement levels, providing feedback to internal teams to enhance services.
• Manage client accounts and develop strategies to drive customer success.
• Stay informed about industry trends and best practices to provide valuable insights to clients.

Requirements

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes 💛

What you will do:

Role Overview

We are seeking an experienced Senior Account Manager to manage and grow relationships with key clients while ensuring successful delivery of projects and services. The role requires a strategic thinker who can build strong client partnerships, identify growth opportunities, and coordinate internally with delivery, product, and technical teams to ensure high-quality outcomes.

The ideal candidate has strong experience managing enterprise or high-value clients, is comfortable leading client discussions, and has a proactive approach to solving problems and driving client satisfaction.

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes 💛

What you will do:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes 💛

What you will do:

Mid-Market Account Manager

Location: San Francisco, CA, US

On-site | Full-time

Compensation: $170K - $210K OTE • 0.05% - 0.08%

A high-growth, venture-backed leader in the Sales Performance technology sector is seeking a Mid-Market Account Manager to join their San Francisco headquarters. Following a successful $15M Series A and achieving consistent $1M+ monthly ARR growth, our client is defining a new category of sales-tech that enables enterprise organizations to coach, measure, and scale top-performer behaviors.

The organization is currently scaling from 15 to over 30 teammates and maintains a prestigious customer base including Bloomberg, IBM, and LinkedIn. This is a high-ownership role designed for a professional who thrives in a fast-paced environment and is eager to influence the growth trajectory of a breakout company. The successful candidate will be responsible for both adoption and revenue, acting as the primary face of the organization to senior executives across a broad book of mid-market accounts.

This position is strictly on-site five days a week in San Francisco and is ideal for an individual looking for rapid career mobility during a period of intense scaling.

Key Responsibilities

Location: San Francisco, CA

On-Site| Full-time

Compensation: $180K - $220K • 0.05% - 0.07%

Our client, a high-growth leader in the sales performance technology sector, is seeking a creative and high-energy Founding Creative & Brand Strategist. This role is designed for a visionary who specializes in bold ideas and high-impact brand experiences that challenge the traditional B2B marketing mold.

You will be responsible for dreaming up daring concepts—ranging from guerrilla marketing stunts and field activations to thoughtful, surprise-and-delight gifting—and bringing them to life. This position is part artist, part producer, and part strategist, sitting at the intersection of brand personality and pipeline generation.

Key Responsibilities

Guerrilla & Field Activations

• Conceive unconventional marketing stunts and activations that drive brand buzz both in-person and online.
• Manage the end-to-end execution of stunts, including sourcing props, coordinating vehicles, and planning complex logistics.
• Collaborate cross-functionally to ensure brand experiments align with the organization’s overall identity.

Content Production & Collaboration

Solutions Engineer

Location: EMEA Region

Remote | Full-time

Compensation: $100K – $160K • Offers Equity • Offers Commission

Our client is a high-growth, venture-backed organization building a foundational open-source security infrastructure stack for the AI era. Backed by premier Silicon Valley investors, including Google and Y Combinator, the company provides a critical platform used by engineers at leading organizations to manage billions of secrets, certificates, and credentials every month.

The organization is seeking an exceptional Solutions Engineer to join the team in the EMEA region. This is a high-impact, customer-facing role designed for a technical professional who thrives on driving successful implementations and ensuring a seamless product experience from initial onboarding to long-term success. Acting as a bridge between customers, sales, and engineering, the Solutions Engineer will serve as a trusted advisor to technical and business leaders, helping organizations adopt a market-leading security platform.

Key Responsibilities