Mercier Consultancy MD is op zoek naar een gedreven Nederlandstalige Customer Success Medewerker die de uitdaging aangaat om naar Griekenland te verhuizen! In deze rol ben je verantwoordelijk voor het waarborgen van de klanttevredenheid en het succes van onze Nederlandstalige klanten. Je zult fungeren als de stem van de klant binnen ons bedrijf en ervoor zorgen dat zij optimaal profiteren van onze producten en diensten.

Wat ga je doen?

• Actief onderhouden van relaties met Nederlandstalige klanten en hun succes begeleiden.
• Bieden van tijdige en effectieve ondersteuning om klantvragen en problemen op te lossen.
• Verzamelen van feedback van klanten om onze producten en klantbeleving continu te verbeteren.
• Bereiden van rapportages en analyses om klanttevredenheid en engagement te meten.
• Samenwerken met interne teams om klantverwachtingen te begrijpen en oplossingen te coördineren.

Requirements

Mercier Consultancy MD is op zoek naar een enthousiaste Nederlandstalige Customer Success Medewerker die klaar is voor een avontuur in Griekenland! In deze rol ben je de schakel tussen ons bedrijf en onze Nederlandse klanten, en speel je een cruciale rol in hun succes. Je zult hen ondersteunen, begeleiden en ervoor zorgen dat zij het meeste uit onze oplossingen halen terwijl je geniet van het zonnige leven in Griekenland.

Je verantwoordelijkheden omvatten:

• Het opbouwen en onderhouden van sterke relaties met Nederlandstalige klanten.
• Verstrekken van uitstekende ondersteuning en begeleiding bij het gebruik van onze producten en diensten.
• Proactief opvolgen van klantverzoeken en zorgen voor tijdige oplossingen.
• Klanten helpen hun doelen te bereiken door waardevolle inzichten en deskundig advies te bieden.
• Bijdragen aan klantgerichte projecten en feedback om onze processen te verbeteren.
• Samenwerken met interne teams om klantbehoeften en verwachtingen te begrijpen.

Requirements

Mercier Consultancy MD is op zoek naar een Nederlandstalige Customer Success Medewerker die bereid is om naar het prachtige Griekenland te verhuizen! Deze rol biedt een unieke kans om deel uit te maken van ons dynamische team, terwijl je onze klanten van dienst bent in een inspirerende nieuwe omgeving. Als Customer Success Medewerker ben jij verantwoordelijk voor het ondersteunen van onze Nederlandstalige klanten en ervoor te zorgen dat zij het maximale halen uit onze producten en diensten.

Belangrijkste verantwoordelijkheden

• Functie als belangrijkste contactpersoon voor Nederlandstalige klanten en het opbouwen van sterke relaties.
• Klanten begeleiden in het begrijpen en effectief gebruiken van onze producten en diensten.
• Proactief de klanttevredenheid monitoren en persoonlijke ondersteuning bieden bij hun succes.
• Alle klantinteracties en feedback nauwkeurig documenteren in ons CRM-systeem.
• Samenwerken met verschillende teams om klantproblemen op te lossen en oplossingen aan te bieden.
• Bijblijven met trends in de branche om waardevolle inzichten aan klanten te bieden.

Requirements

Join Mercier Consultancy MD as a Dutch Speaking Customer Service Advisor and embrace the opportunity to relocate to the stunning Greece! This position is ideal for those who are passionate about customer service and eager to experience a new culture while working in a vibrant team environment.

In this role, you will be responsible for delivering exceptional support to our Dutch-speaking customers, ensuring their inquiries are handled efficiently and effectively. Your journey will include comprehensive training to equip you with the necessary tools for success and growth within our organization.

Key Responsibilities:

• Address customer inquiries from Dutch-speaking clients through various channels, such as phone, email, and live chat.
• Provide timely and accurate solutions to customer issues, ensuring satisfaction with every interaction.
• Document and track customer interactions to facilitate continuous improvement in service delivery.
• Collaborate with team members and participate in ongoing training to enhance product knowledge and customer service skills.
• Help promote a positive company image by representing our values and commitment to customer success.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a German Speaking Solutions Consultant to join our team in beautiful Greece, with paid relocation support! In this role, you will collaborate closely with clients, helping them navigate their challenges by providing tailored technology solutions that enhance their business operations. If you are passionate about technology and delivering customer success, we want to hear from you!

Key Responsibilities

• Engage with clients to thoroughly understand their unique needs and business objectives.
• Craft and present customized solutions that effectively address client challenges and deliver value.
• Serve as a trusted advisor, providing insights and recommendations based on industry best practices.
• Work closely with internal teams to ensure seamless implementation and ongoing support for solutions.
• Conduct training sessions to empower clients in maximizing the use of our products and services.
• Stay informed about market trends and emerging technologies to offer relevant advice during consultations.

Requirements

Mercier Consultancy MD is excited to offer an outstanding opportunity for a Dutch Speaking Solutions Consultant to join our team in Greece, with fully paid relocation for the right candidate! In this role, you will engage with clients, providing tailored solutions that meet their unique business needs. If you enjoy working in a dynamic environment and have a passion for customer success, we want to hear from you!

Key Responsibilities

• Connect with clients to understand their specific requirements and objectives through comprehensive consultations.
• Develop customized solutions that leverage our offerings to overcome client challenges.
• Act as a trusted advisory partner, providing industry insights and recommendations to enhance client satisfaction.
• Coordinate with internal teams to ensure smooth implementation and support of solutions provided to clients.
• Stay updated on market trends, competitors, and new technologies to offer relevant solutions.

Requirements

Mercier Consultancy MD is excited to offer an exceptional opportunity for a Dutch Speaking Solutions Consultant to join our dynamic team in Greece, with fully paid relocation for the right candidate! In this role, you will work closely with our clients, utilizing your expertise to develop and implement tailored solutions that meet their business needs. If you are passionate about technology and customer success, this could be the perfect role for you!

Key Responsibilities

• Engage with clients to assess their requirements and understand their business strategies.
• Create and deliver customized solutions that effectively solve client challenges.
• Act as a trusted advisor by providing insights and recommendations to enhance client satisfaction.
• Collaborate with internal teams to ensure a smooth implementation of solutions and ongoing support.
• Conduct training sessions for clients, empowering them to make the most of our technology solutions.
• Stay updated on industry trends and emerging technologies to provide relevant guidance during client consultations.

Requirements

We are seeking a highly experienced professional to lead presales, solution architecture, and project management for our Egypt office. This role will play a critical part in driving customer success, technical excellence, and delivering outstanding projects.

Requirements

Responsibilities:

1-     Presale function:

·        Collaborate with the sales team to identify customer needs and propose Atlassian-focused solutions (Jira, Confluence, Bitbucket, etc.).

·        Conduct product demonstrations, proofs of concept, and workshops tailored to client use cases.

·        Prepare and deliver compelling RFPs, RFIs, and technical proposals that align with customer requirements.

·        Stay informed about the latest Atlassian tools, features, and integrations to advise clients on the best-fit solutions.

2-     Solution Architect function:

·        Design scalable, secure and efficient solutions around Atlassian tools for cloud and data center instances of Jira, Service Management, and Confluence platforms, others (Atlassian platform).

·        Guide solution design, architecture, implementation, automations, and integrations across Atlassian platform.

·        Work with internal customers to identify their Atlassian needs, promote best practices, and actively design the architecture of Atlassian solutions.

Founding Engineer - AI Learning Platform

Location: New York City, NY (Hybrid)

Employment Type: Full-time

Compensation: $180K - $250K

We are building the future of learning for the deskless and blue-collar workforce, fundamentally reshaping a $400 billion market by leveraging AI. Our platform transforms traditional training documents into fully gamified, interactive experiences powered by AI tutors.

We are seeking a Senior Staff Engineer with an absolute ownership mentality to join us as a technical leader in our NYC office. You will work directly with founders and other senior engineers who ship at incredible velocity.

Key Responsibilities:

Mercier Consultancy MD is offering an exciting opportunity for Dutch Speaking professionals to join our team in Sofia, Bulgaria! This role comes with a fully paid relocation package, making it the perfect chance for you to experience a vibrant new culture while advancing your career. As a member of our dynamic team, you will engage with clients, offering exceptional service tailored to their needs in the Dutch language.

Key Responsibilities

• Provide outstanding customer service to Dutch-speaking clients, addressing inquiries and resolving issues effectively.
• Manage customer interactions through various channels including phone, email, and live chat, ensuring a positive experience.
• Document customer feedback and interactions accurately in our CRM system for tracking and improvement purposes.
• Collaborate with team members and other departments to enhance service delivery and support customer success.
• Stay informed about product offerings, promotions, and updates to provide comprehensive support.
• Participate in training and development activities to continuously improve service skills and knowledge.

Requirements