Mercier Consultancy MD is excited to offer a position for a Swedish Customer Advisor in the vibrant city of Athens! If you have a passion for customer service and want to work in a dynamic environment where you can support Swedish-speaking clients, this opportunity is perfect for you. As a key member of our team, you will assist customers in navigating their inquiries and concerns while providing an exceptional service experience.

Key Responsibilities

• Provide outstanding customer support to Swedish-speaking clients via phone, email, and chat.
• Address inquiries regarding products and services, guide users, and resolve any issues.
• Handle customer complaints with professionalism and effective solutions to ensure satisfaction.
• Document interactions and maintain comprehensive records in our CRM system.
• Work closely with other departments to relay customer feedback and improve service processes.
• Stay informed about company offerings and industry trends to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Danish Customer Service Agent with one of the largest search engines in the world, based in Athens. In this pivotal role, you will be the first point of contact for Danish-speaking users, providing exceptional customer support and helping them utilize the powerful features of the search engine effectively.

Responsibilities

• Assist Danish-speaking customers via phone, email, and chat, addressing inquiries regarding the search engine’s tools and services.
• Guide users in troubleshooting issues they may encounter while using the platform, ensuring a smooth and user-friendly experience.
• Resolve complaints and enhance customer satisfaction by providing timely and effective solutions.
• Document customer interactions accurately in the CRM system for quality assurance and performance tracking.
• Collaborate with cross-functional teams to improve service delivery and customer experience.
• Stay updated on product developments and industry trends to offer informed assistance to customers.

Requirements

Elevate your career with Mercier Consultancy MD as an Italian Support Specialist for a popular social media platform based in Athens! This exciting opportunity allows you to assist Italian-speaking users, helping them navigate the platform and enhance their online experience. Your role will be pivotal in maintaining user satisfaction and fostering a positive community atmosphere.

Your Role

As an Italian Support Specialist, you will provide exceptional customer service to users by addressing their inquiries related to the social media platform. Using your excellent communication skills, you will guide users through various platform features and troubleshoot their concerns.

Key Responsibilities

• Respond to user inquiries in Italian via multiple channels including chat, email, and social media.
• Assist users with account management, troubleshooting, and platform features.
• Monitor user feedback and provide insights to improve the overall user experience.
• Collaborate with other support teams to resolve complex issues efficiently.
• Maintain comprehensive records of user interactions and resolutions.
• Stay updated on platform changes and updates to provide accurate information to users.

Requirements

Mercier Consultancy Global invites you to be part of our dynamic team as a German Speaking Customer Support Specialist for a leading gaming company in Athens. This exciting opportunity is perfect for passionate individuals who are fluent in German and have a strong interest in the gaming industry. In this role, you will provide top-notch customer support to gamers, ensuring they have the best experience possible with our client's products.

Key Responsibilities

• Deliver exceptional customer support to German-speaking clients through various communication channels, including chat, email, and phone.
• Assist customers in troubleshooting issues with their gaming accounts and provide solutions in a timely manner.
• Guide users on game features, in-game purchases, and account management.
• Document customer interactions and feedback to assist in improving service quality.
• Collaborate with internal teams to escalate complex issues and ensure resolution.
• Stay updated on current games and industry trends to provide informed assistance.

Requirements

Join Mercier Consultancy MD as a Danish Speaking Products Support Specialist based in Sofia, Bulgaria, with a fully paid relocation! This exciting opportunity allows you to combine your language skills and passion for customer service while helping Danish-speaking customers navigate our innovative products. Your role will be pivotal in enhancing customer satisfaction and ensuring that users get the most out of their experience.

Key Responsibilities

• Provide exceptional support to Danish-speaking customers via phone, email, and chat regarding our product offerings.
• Assist customers with product inquiries, setup processes, and troubleshooting issues effectively.
• Guide users through product features, ensuring they understand how to maximize their benefits.
• Document all customer interactions and resolutions in the CRM system with attention to detail.
• Collaborate with technical teams to resolve advanced issues and improve product functionality.
• Remain informed about the latest product updates and industry trends to provide informed advice to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Dutch Customer Advisor for Smart Home & Appliances with MCG. This remote position allows you to work from anywhere in Greece while assisting customers with their home technology needs. If you have a passion for innovative smart home solutions and exceptional customer service, we want to hear from you!

Key Responsibilities

• Deliver top-tier customer support to Dutch-speaking clients regarding smart home and appliance products via phone, email, and chat.
• Assist customers with product inquiries, troubleshooting issues, and technical support.
• Guide users through the setup and effective use of smart home devices, ensuring a seamless customer journey.
• Document all customer interactions accurately in the CRM system.
• Provide feedback to product teams on customer concerns and suggestions for improvement.
• Keep updated with the latest trends in smart home technology and product features.

Requirements

Developer Advocate - Climate & Sustainability

Location: Remote - US only

Compensation: Competitive

We are a fast-growing software company committed to supporting a high-performance, open-source, proof-of-stake platform. Our platform is EVM-compatible and built specifically to meet the needs of enterprise and Web3 applications, demanding speed, security, and sustainability. We are seeking a Developer Advocate to focus on Climate and Sustainability initiatives in the Americas, acting as the technical bridge to drive the adoption of decentralized solutions for ESG (Environmental, Social, Governance) goals.

You will be at the forefront of the platform's latest developments, focusing on how climate-oriented decentralized applications (dApps) can be effectively built using the platform's native services and specialized solutions (e.g., the Guardian platform). Your work will architect and drive the adoption of decentralized tools for sustainability, enabling organizations to meet their ESG objectives.

Responsibilities:

Mercier Consultancy MD is seeking a dedicated Online Safety Specialist fluent in both Danish and English, offering the unique opportunity of paid relocation to Sofia, Bulgaria! In this vital role, you will be responsible for ensuring a safe online environment by monitoring user interactions, addressing safety concerns, and implementing community guidelines.

Key Responsibilities

• Monitor and evaluate user-generated content and interactions to identify breaches of safety standards and community guidelines.
• Conduct thorough investigations into reported incidents, analyzing data to make informed decisions regarding safety actions.
• Collaborate with various departments to create and enhance online safety policies and procedures that align with best practices.
• Compile and present reports on online safety trends and incidents to provide insights and recommendations to management.
• Remain informed about current online safety challenges and emerging threats, proposing proactive measures to mitigate risks.
• Educate and guide users on safe online practices to foster a secure community environment.

Requirements

Mercier Consultancy MD is excited to announce a position for Lithuanian Speaking Customer Service Representatives in the Education & E-Learning industry. This role is perfect for individuals passionate about education and committed to supporting learners and educators in their journey. As a customer service representative, you will assist students, parents, and educators by providing valuable information and resolving inquiries in Lithuanian.

Key Responsibilities

• Manage customer inquiries related to e-learning platforms, courses, and educational resources via phone, email, and chat in Lithuanian.
• Guide users through the registration process and address any technical issues they may encounter.
• Provide detailed information about course offerings, schedules, and enrollment procedures.
• Resolve customer concerns and complaints promptly to ensure a positive experience.
• Document customer interactions accurately and maintain updated records in the CRM system.
• Collaborate with internal teams to improve the customer experience based on feedback and insights.
• Stay informed about the latest trends in education and e-learning technologies to better assist customers.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Dutch Speaking Customer Service Representatives for a publicly traded social media company. If you are passionate about social media and enjoy engaging with users to enhance their experience, this role is for you. In this dynamic position, you will be the first point of contact for users, providing support and information while helping to foster a positive online community.

Key Responsibilities

• Assist users with inquiries related to platform features, account management, and community guidelines via phone, email, and chat in Dutch.
• Provide troubleshooting support for technical issues and guide users on best practices.
• Engage with users in a friendly and informative manner, ensuring a positive experience.
• Document user interactions accurately in the CRM system for future reference.
• Collaborate with community managers and product teams to address user feedback and improve the platform.
• Stay current on platform updates and industry trends to effectively assist users.

Requirements