Customer Support Specialist (REMOTE - Bulgaria only) - Night Shift
Perfect for night-oriented individuals who thrive in quieter hours, value autonomy, and seek a role that fits alternative lifestyles or schedules.
We are Futuremedia, an established digital company with a tradition of developing and scaling highly competitive, high-traffic SaaS products used by millions of people and businesses worldwide.
Our team of professionals is at the forefront of technology, continually pushing boundaries to achieve excellence and success in the dynamic digital landscape.
As our Customer Support Specialist, you will report to the Head of Customer Support. You will be interacting with our customers on a daily basis while making sure customer satisfaction is at the highest levels. The mission of the team is to deliver excellent customer support journeys throughout the customer lifecycle, focusing on quality, customer satisfaction, and efficiency. This is a perfect role for someone who has minimum 2 to 3 years of experience in customer support or a client-facing role.
We are looking for someone who loves helping people and is excited about the opportunity to work in a young, fast-growing company.
Requirements
Key Responsibilities: