Athens, Greece | On-site

Picture this:
You finish work at 16:00.
You grab a coffee in the sun.
Your evenings and weekends are actually yours.

We are recruiting on behalf of our client for Swedish-speaking professionals to join an on-site team in Athens, Greece. This role combines structured office work with a lifestyle that many people only experience on holiday.

Why Athens?

Athens is more than history and postcards — it’s a city where modern work life meets Mediterranean rhythm.

• Mild winters and long, sunny days
• Lower cost of living than Northern Europe
• A social, international environment
• Easy access to beaches, islands and weekend trips

About the Role

In this position, you will work with reviewing, categorising and moderating online content, ensuring it complies with platform policies and community standards.

Your tasks will include:

Mercier Consultancy MD is delighted to present an exciting opportunity for Danish Speaking Customer Service Representatives for a leading social media platform. This position is based in beautiful Greece, allowing you to experience a vibrant culture while providing top-notch customer support. As a member of our customer service team, you will assist users with inquiries, ensuring a positive experience on the platform while communicating effectively in Danish.

Key Responsibilities

• Manage customer inquiries related to account issues, content policies, and platform features via phone, email, and chat in Danish.
• Provide assistance with troubleshooting, privacy concerns, and account management.
• Resolve user complaints efficiently and ensure satisfaction through effective communication.
• Document all interactions accurately in the CRM system for future reference and follow-up.
• Collaborate with internal teams to understand product updates and resolve user issues effectively.
• Stay updated on social media trends and platform policies to provide informed support to users.

Requirements

Mercier Consultancy MD is excited to announce an opening for German Speaking Customer Service Representatives in the social media industry. This is a fantastic opportunity for individuals who are passionate about social connectivity and customer engagement. As a member of our customer service team, you will assist users in navigating the platform, resolving issues, and providing a high level of support in German.

Key Responsibilities

• Respond to customer inquiries regarding social media platform functionalities, account management, and content policies via phone, email, and chat in German.
• Assist users in troubleshooting account issues and provide step-by-step guidance.
• Educate customers about platform features and best practices for engagement.
• Document all customer interactions accurately for follow-up and reporting purposes.
• Work closely with technical teams to address and resolve customer issues.
• Stay updated on social media trends and company updates to effectively assist users.

Requirements