Mercier Consultancy MD is thrilled to announce an opening for a Dutch Speaking Customer Service Agent for a renowned German luxury brand of vehicles. This prestigious role invites you to be part of a company recognized for its excellence and innovation in the automotive industry. As a Customer Service Agent, you will deliver exceptional service to our Dutch-speaking clients, ensuring they receive personalized assistance that reflects the luxury brand's standards.

Responsibilities

• Assist Dutch-speaking customers through phone, email, and chat, addressing inquiries about luxury vehicles and related services.
• Provide detailed explanations of vehicle features, specifications, and financing options to enhance customer understanding and satisfaction.
• Resolve any complaints or issues with a focus on delivering first-class customer service.
• Document all customer interactions accurately in our CRM system to ensure continuity in service.
• Collaborate with other departments to streamline processes and improve the overall customer experience.
• Stay informed about product launches, promotions, and luxury vehicle market trends to provide relevant information to customers.

Requirements

Mercier Consultancy MD is pleased to announce an opportunity for French Speaking Customer Service Representatives in the Real Estate industry. This role is perfect for individuals who possess a passion for real estate and enjoy helping clients navigate their property needs. As a representative, you will provide essential support to customers, answering inquiries and assisting them with various aspects of their real estate journey while communicating in French.

Key Responsibilities

• Respond to customer inquiries related to real estate services, property listings, and market information via phone, email, and live chat in French.
• Assist clients with property viewings, scheduling, and related services.
• Provide accurate information regarding property values, market trends, and financing options.
• Resolve customer concerns in a timely and professional manner, ensuring overall satisfaction.
• Maintain detailed records of customer interactions and follow up as necessary.
• Collaborate with agents and other teams to facilitate seamless customer service experiences.
• Stay informed about market changes and real estate regulations to assist clients effectively.

Requirements

Mercier Consultancy MD is excited to seek Dutch Speaking Customer Service Representatives for the automotive industry. This role presents an exciting opportunity for individuals who are passionate about vehicles and enjoy assisting customers. As a member of our team, you will provide exceptional support to customers navigating their automotive needs, utilizing your Dutch language skills to ensure a seamless experience.

Key Responsibilities

• Manage customer inquiries related to automotive products and services via phone, email, and live chat in Dutch.
• Provide information on vehicle specifications, financing options, and service schedules.
• Assist customers with troubleshooting and resolving product-related issues efficiently.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with sales and service teams to enhance customer satisfaction and retention.
• Stay updated on automotive industry trends and company offerings to provide relevant information.

Requirements

​​Union Maritime Limited has experienced exceptional growth over the last five years, and as part of this expansion, we recognise the need to strengthen our global commercial presence.

We are excited to introduce a new and highly impactful role: Commercial Analytics Associate. Based in our London office, this position offers an outstanding opportunity for a motivated and ambitious individual to make a significant contribution to our dynamic and rapidly expanding Commercial team. 

Role Summary
As a Commercial Analytics Associate, you will work closely with the Head of Commercial Analytics and collaborate with the broader Commercial team to drive key strategic initiatives.

You will have the chance to develop and implement analytical models that influence major business decisions and projects. This role offers a hands-on experience in the fast-paced world of international shipping and maritime investments, allowing you to contribute directly to Union Maritime's continued growth and success.

Key Responsibilities

As a Commercial Analytics Associate, you will play a critical role in supporting and enhancing the Commercial team's strategic efforts by: 

Mercier Consultancy MD is excited to offer an opportunity for passionate individuals to become Dutch Speaking Customer Service Representatives in the real estate industry. In this dynamic role, you will support clients and real estate professionals by providing exceptional service and assistance in Dutch. Your strong communication skills will help guide clients through their real estate inquiries, ensuring they have the information they need to make informed decisions.

Key Responsibilities

• Handle customer inquiries regarding property listings, sales, and rentals via phone, email, and live chat in Dutch.
• Provide detailed information about properties, market trends, and financing options.
• Assist clients with scheduling viewings and coordinating appointments with agents.
• Address and resolve customer concerns and complaints in a timely and professional manner.
• Document all interactions accurately and maintain an organized record of client communications.
• Collaborate with real estate agents and teams to ensure seamless service delivery.
• Stay informed about local market conditions and new property listings to better assist clients.

Requirements

The Credit Risk Manager is responsible for the day-to-day management of credit exposure across the group’s chartering, broking, financing, and other transactional activities. The Credit Risk Manager will be responsible for developing and maintaining credit limit protocols and individual counterparty limits, as well as management of interest-charging policy and practice, credit default identification, escalation, and reporting. The function requires close coordination with Finance colleagues on outstanding receivables and receipts, as well as with Legal on recoveries and commercial teams on mitigations and strategy.

Requirements

Key Responsibilities

1. Credit Risk Operations

-          Develop, implement, and maintain a robust credit risk policy accounting for counterparty types, transactions, regions, and sectors.

-          Monitor and enforce credit limits for counterparties, ensuring compliance with internal thresholds.

-          Develop and implement policy on application of interest terms in contracts.

-          Identify and escalate defaults and potential defaults.

-          Consult with relevant stakeholders on mitigations and recoveries.

-          Maintain a centralised tracking system for credit exposures, overdue accounts, and recovery efforts.

About the Role
If you can orchestrate across banks, dealers, consumers, and credit logic, this is your stage. You'll own the platform’s lending and credit product lifecycle end-to-end.

Key Responsibilities

• Define roadmap for embedded finance and automotive loan flows
• Translate regulatory and credit needs into delightful UX
• Optimize credit approval journeys and multi-bank connectivity
• Work closely with CTO and CEO on product-market fit

Requirements

Requirements

• 6–10 years in product management (preferably fintech or lending)
• Proven experience with banking APIs and embedded credit flows
• Deep understanding of automotive financing value chain
• Strong UX instincts and stakeholder empathy

Benefits

A team that blends banking precision with startup scrappiness

A founder-led journey scaling fast in the UAE credit space

Who we are:

Centah Inc. is a scaling Software as a Service (SaaS) company that is part of Financeit. We have become the leading experts in providing innovative and configurable solutions to home improvement retailers, trades, construction and facility management departments.  Our world-class development team has created configurable Work Order Management software that helps our clients to maximize their service levels and increase sales leads.

Together we created a place where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

Our development team is searching for an experienced Software Developer to help our company in pursuit of our vision and goals! Centah supports some of the largest retailers in the world with lead generation, workflow management, live contact agents, financing and promotions.

Our current technology stack includes a Ruby on Rails backend, Ember.js for frontend development, and PostgreSQL as our database system.

We are looking for developers who value continuous learning and development, collaboration with the team, and of course the quality of their code.

What you’ll do:

Role Summary:

About Us:

Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.

Role Summary:

As the Senior Product Manager for LMS, you will own the end-to-end lifecycle of our lending platform. You will bridge the gap between complex banking logic and a seamless user experience. You will be responsible for building a robust, SAMA-compliant engine that handles everything from loan origination and underwriting to servicing and collections.

Key Responsibilities:

1. Product Strategy & RoadmapOwn the LMS Vision: Define the long-term vision for the Loan Management System, ensuring it supports diverse lending products (Mortgages, Bridge Loans, Rent-to-Own).Market Alignment: Stay ahead of KSA fintech trends, analyzing competitors and emerging technologies (Open Banking) to keep Soar at the forefront of the Proptech sector.Prioritization: Manage the product backlog, balancing feature development, technical debt, and regulatory requirements.

Key Responsibilities

As a Commercial Analytics Analyst, you will play a critical role in supporting and enhancing the Commercial team's strategic efforts by:

· Preparing financial models and conducting in-depth analysis to evaluate various high-stakes transactions, including:

o   Vessel sales and purchases

o   Equity raises

o   Profit-sharing agreements

o   Investment in new maritime technologies

o   Vessel financing and refinancing

· Managing and coordinating various commercial projects to ensure timely and efficient execution

· Preparing presentations for both corporate and project-related initiatives, tailored to different stakeholders

· Maintaining comprehensive records for market research and business intelligence purposes, ensuring access to up-to-date data for decision-making

· Facilitating communication between departments to ensure smooth project flow and alignment across teams

Key Skills & Attributes for Success

To excel in this role, you will need to demonstrate a high level of analytical ability, exceptional attention to detail, and a proactive mindset. Success in this role will depend on your ability to manage complex, high-pressure situations while remaining organized and effective.