Polish Speaking Customer Service for SaaS Company - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives to join a leading SaaS company based in Greece. This role is perfect for individuals who are enthusiastic about technology and dedicated to providing exceptional customer support. As a vital member of our team, you will assist clients in navigating our software solutions while communicating effectively in Polish.
Key Responsibilities
- Manage customer inquiries related to software products and services via phone, email, and chat in Polish.
- Provide clients with comprehensive information regarding product features, troubleshooting, and technical assistance.
- Assist customers with onboarding and guide them through the software setup and usage.
- Resolve issues, complaints, and technical questions rapidly, ensuring customer satisfaction.
- Document all customer interactions accurately in the CRM system for follow-ups and quality control.
- Collaborate with technical teams to improve the customer experience and resolve complex issues.
- Stay updated on industry trends and software developments to provide informed assistance.
Requirements