Mercier Consultancy MD is delighted to offer a remarkable opportunity for Turkish Speaking Customer Service Professionals to join our team in Sofia, Bulgaria. This position includes a fully paid relocation package, allowing you to embark on an exciting new adventure while building your career. We are seeking dynamic individuals who are committed to delivering outstanding customer service in a multicultural environment.

Key Responsibilities

• Provide excellent customer support in Turkish, efficiently addressing inquiries and resolving issues.
• Manage customer complaints professionally to ensure satisfaction and loyalty.
• Accurately log customer interactions in our CRM system for seamless follow-ups.
• Collaborate with team members to foster a supportive and effective working atmosphere.
• Stay updated on our products and services to provide knowledgeable assistance to customers.
• Engage in continuous training to improve skills and enhance service delivery.

Requirements

Mercier Consultancy MD is delighted to offer an exceptional opportunity for Irish Speaking Professionals to join our team in Sofia, Bulgaria. This position includes a paid relocation package, allowing you to thrive in a vibrant city known for its rich culture and welcoming atmosphere. We are seeking enthusiastic individuals who are passionate about delivering outstanding customer service and making an impact in the industry.

Key Responsibilities

• Assist customers in Irish, effectively addressing their inquiries and providing top-notch support.
• Troubleshoot and resolve customer complaints with a focus on enhancing their experience.
• Maintain accurate records of customer interactions, ensuring thorough documentation in our CRM system.
• Work collaboratively with team members to foster a positive and productive work environment.
• Stay informed about company offerings to deliver accurate and relevant information to customers.
• Engage in continuous training to improve service delivery and personal development.

Requirements

We are hiring on behalf of our client, a Luxury hospitality group, a Media Coordinator based in Paphos, who will support the Group’s luxury hotel portfolio in the day-to-day execution of social media and digital content activities. This is an execution-focused role responsible for managing social channels, coordinating content production, supporting influencer collaborations, and monitoring performance metrics. 

Key Responsibilities

Social Media Management

• Manage official social media accounts (Instagram, Facebook, LinkedIn, TikTok where applicable).
• Develop and maintain content calendars for each property.
• Create engaging captions aligned with the luxury brand tone of voice.
• Handle community management (comments, direct messages, guest engagement).
• Monitor trends and recommend content optimizations to increase engagement and visibility.

Content Coordination

• Coordinate photoshoots and video productions with external partners.
• Collect and curate content from hotel teams (F&B, events, guest experiences, seasonal activations).
• Perform basic editing and formatting for social-first content (Canva / Adobe).
• Ensure all content aligns with brand guidelines and visual identity standards.

Mercier Consultancy MD is excited to announce an opportunity for a Dutch/Flemish Speaking Sales Representative ready for relocation to the dynamic city of Sofia, Bulgaria. We are seeking enthusiastic individuals who are fluent in Dutch or Flemish and passionate about sales. This position will allow you to promote our client's innovative products and services while experiencing the vibrant culture of Sofia.

Key Responsibilities

• Establish and nurture relationships with potential clients through various outreach methods, including calls and emails.
• Effectively communicate the unique features and benefits of our client’s offerings to help clients make informed purchasing decisions.
• Meet and exceed sales targets while actively contributing to the overall goals of the sales team.
• Conduct market research to stay informed about industry trends, competitor activities, and customer preferences.
• Collaborate with marketing and support teams to enhance customer experience and service quality.
• Engage in continuous training to develop your product knowledge and sales skills further.

Requirements

V Group is a robust Group of Companies with a remarkable presence and continuous growth in waste management, renewable energy sources, and financial investments. GREEN, a member of Vasileiadis Group of Companies, has evolved into a renewable electricity generator and a pioneer of sustainability in Greece, actively contributing to the country’s energy transition.

About the Role

Due to our continuous growth, GREEN is seeking a passionate and hands-on Energy Engineer to join our team and support the implementation and development of renewable energy projects.

The successful candidate will be actively involved in wind and solar PV projects, contributing to design, construction supervision, plant monitoring, and technical administration.

This is a full-time, permanent position based in Piraeus.

Key Responsibilities

• Operate and monitor the Group’s Renewable Energy Sources (RES) projects (12 MW portfolio).
• Prepare technical drawings, documentation, and project presentations.
• Collaborate and liaise with contractors and suppliers.
• Prepare cost analyses and performance reports.
• Develop and review AutoCAD drawings.
• Participate in the design, evaluation, and analysis of new RES technologies.
• Support construction supervision and ensure compliance with technical specifications and timelines.

Mercier Consultancy MD is excited to offer a position for a Polish Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria. This role is designed for individuals who are passionate about the gaming industry and excel in providing high-quality customer support. Your contributions will ensure that our Polish-speaking customers receive exceptional service and assistance in their gaming experience.

Key Responsibilities

• Provide back office support for Polish-speaking customers, addressing gaming-related inquiries through various communication channels.
• Collaborate with internal teams to effectively investigate and resolve customer issues.
• Document customer interactions with high accuracy and maintain comprehensive records of processes.
• Identify areas for improvement in operational procedures to enhance customer satisfaction and efficiency.
• Stay up-to-date with gaming products, industry developments, and relevant regulations to deliver knowledgeable support.
• Engage in continuous training and professional development to enhance skills and knowledge in the gaming sector.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria. This role is ideal for individuals who enjoy providing high-quality support and are passionate about the gaming industry. You will be a key player in ensuring that our German-speaking customers receive exceptional service and assistance.

Key Responsibilities

• Provide back office support for gaming-related inquiries from German-speaking customers through multiple communication channels.
• Collaborate with various teams to resolve customer issues effectively and promptly.
• Accurately document customer interactions and maintain internal records to ensure consistency and quality.
• Proactively identify and recommend improvements in operational processes to enhance customer satisfaction.
• Stay knowledgeable about gaming products, industry trends, and regulations to provide informed support.
• Engage in continuous training to develop your expertise within the gaming support field.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Back Office Gaming Support Specialist with French, complete with relocation to the beautiful city of Sofia. This position is ideal for individuals looking to combine their passion for gaming with their customer support skills. You will play an essential role in ensuring our French-speaking customers receive the highest level of service and support.

Key Responsibilities

• Provide back office support for gaming-related inquiries from French-speaking customers across multiple communication platforms.
• Work in collaboration with various internal teams to address and resolve customer issues effectively.
• Accurately document customer interactions, as well as internal processes, to create a reliable record for future reference.
• Identify and suggest improvements in operational processes to elevate customer satisfaction and efficiency.
• Stay updated on industry trends, regulations, and gaming products to provide informed and knowledgeable support.
• Participate in continuous training to enhance your skills and gain deeper insights into the gaming industry.

Requirements

Brainforce is hiring a Restaurant Manager for a 5* luxury hotel in Paphos.

The Restaurant Manager will be responsible for the day to day operation of the Restaurant, ensuring that all culinary standards of the outlet are always met, in accordance to the F&B standards, hygiene and safety regulations and policies of the hotel.

Duties & Responsibilities

Brainforce is currently recruiting a seasoned F&B Manager to join our client, a prestigious luxury resort set to open in the summer of 2026, in Larnaca, Cyprus.

Job Role

• Manage all F&B operations in the resort and delivering excellent guest experience
• Forecast, plan and control the ordering of food and beverages
• Manage the finances related to the whole process of purchasing food and beverages for the resort premises

Duties & Responsibilities