Mercier Consultancy MD invites enthusiastic Croatian speakers to apply for exciting job opportunities based in Sofia, Bulgaria, with fully paid relocation! This position offers a unique chance to build your career in an international environment while experiencing the vibrant culture and lifestyle of Bulgaria’s capital city.

Key Responsibilities

• Engage with Croatian-speaking clients via various communication channels, such as phone, email, and chat, to provide excellent customer support.
• Assist with inquiries, process requests, and resolve issues promptly and professionally.
• Maintain accurate records of client interactions and data within company systems.
• Collaborate with team members to meet performance targets and deliver high-quality service.
• Stay informed about company products, services, and industry trends to offer accurate information to clients.
• Participate in training sessions and development programs to enhance skills and knowledge.

Requirements

Join Excelya, where Audacity, Care, and Energy define who we are and how we work.

We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to join our dynamic and ambitious Pharmacovigilance and Safety team. Rooted in a long-standing tradition of excellence in pharmacovigilance, our department continues to evolve rapidly, offering a vivid, forward-thinking work environment that embraces innovation and growth

Mains Responsibilities :

The position involves performing as Local Contact Person responsible for Pharmacovigilance for Paris and participating in local/global projects within the Pharmacovigilance (PV) and Safety department.

Work in several aspects of pharmacovigilance shall be expected, such as

Manage pharmacovigilance (PV) case processing, including receipt, acknowledgement, coding (MedDRA), seriousness assessment, and timely forwarding to the external PV provider.

Conduct follow‑up activities with reporters to obtain additional case information.

Handle increased PV case volumes during Early Access Programs (ATU/AAP).

Perform regular reconciliations with multiple stakeholders (PV vendor, MedInfo, QA, DSE, Business Partners, CRM, Market Research agencies, ATU/AAP provider, Global MedInfo).

Mercier Consultancy MD is thrilled to offer an incredible opportunity for Hungarian Speaking Customer Service Representatives, with a chance to work in beautiful Bulgaria and a fully paid relocation. This role is designed for individuals who are passionate about providing outstanding customer support and are eager to engage with clients in Hungarian across various communication channels.

Key Responsibilities

• Manage customer inquiries across phone, email, and chat in Hungarian, addressing issues and questions effectively.
• Provide comprehensive assistance on products or services, ensuring customers receive the support they need.
• Handle complaints and inquiries efficiently, striving to resolve issues promptly and improve customer satisfaction.
• Document all interactions and customer feedback in the CRM system for accurate tracking and analysis.
• Work collaboratively with internal teams to enhance service delivery and resolve customer issues.
• Stay updated on product knowledge and customer service best practices to provide the best assistance possible.

Requirements

DOF is a leading provider of vessel and subsea services in all the major oil and gas production regions around the world. With world class ROVs (Remote Operated Vehicles), Survey systems, and a fleet of offshore construction vessels, the group combines expertise and technology to deliver integrated subsea solutions to the offshore oil and gas industry.

DOF Canada is currently seeking multiple candidates for the position of Master to work on Canadian Flagged Offshore Support Vessels. Offshore work schedule will be based on a 28-day rotation. We are looking for a motivated and hardworking seafarer who has the passion for a career at sea.  A key to success for this position is the ability to collaborate with offshore and onshore personnel. If you are looking for a dynamic environment to learn and grow your career, DOF Canada is a great opportunity!

Tasks can include, but are not limited to:

DOF is a leading provider of vessel and subsea services in all the major oil and gas production regions around the world. With world class ROVs (Remote Operated Vehicles), Survey systems, and a fleet of offshore construction vessels, the group combines expertise and technology to deliver integrated subsea solutions to the offshore oil and gas industry.

DOF Canada is currently seeking is currently seeking multiple candidates for Chief Officer positions to work on Canadian Flagged Offshore Support Vessels. Offshore work schedule will be based on a 28-day rotation. We are looking for a motivated and hardworking seafarer who has the passion for a career at sea.  A key to success for this position is the ability to collaborate with offshore and onshore personnel. If you are looking for a dynamic environment to learn and grow your career, DOF Canada is a great opportunity!

Tasks can include, but are not limited to:

Mercier Consultancy MD is excited to announce openings for Swedish Speaking Customer Support Representatives in Sofia. This is a fantastic opportunity for individuals who are fluent in Swedish and are passionate about delivering outstanding customer service. In this role, you will be responsible for assisting our Swedish-speaking clients, addressing their inquiries, and ensuring a smooth and positive experience with our services.

Key Responsibilities

• Provide exceptional customer support to Swedish-speaking clients through various communication channels including phone, email, and live chat.
• Address inquiries related to products and services, ensuring accurate and clear communication.
• Resolve customer issues and complaints promptly, focusing on their satisfaction.
• Document all customer interactions and maintain organized records of inquiries and resolutions.
• Collaborate with different departments to enhance service delivery and improve overall customer experience.
• Stay informed about product updates and policy changes to better assist customers.

Requirements

Mercier Consultancy MD is excited to announce openings for Swedish Speaking Customer Support Representatives in Sofia. This role is tailored for individuals fluent in Swedish who are enthusiastic about delivering excellent customer service. You will be responsible for assisting our Swedish-speaking clients, resolving their inquiries, and ensuring a positive experience with our products and services.

Key Responsibilities

• Provide outstanding customer support to Swedish-speaking clients through various channels, including phone, email, and chat.
• Address inquiries regarding products and services and provide detailed, accurate information.
• Efficiently resolve customer complaints and issues, maintaining a focus on customer satisfaction.
• Document all interactions with customers accurately and maintain thorough records.
• Collaborate with internal teams to improve service processes and enhance the customer experience.
• Keep up-to-date with product knowledge and updates to better assist clients.

Requirements

Mercier Consultancy MD is proud to offer positions for Slovak Speaking Customer Support Representatives in Sofia. We are looking for enthusiastic individuals who are fluent in Slovak and have a passion for providing excellent customer service. In this role, you will be the voice of our company for Slovak-speaking clients, assisting them with their inquiries and ensuring a smooth and satisfying customer experience.

Key Responsibilities

• Provide top-notch customer support to Slovak-speaking clients through various communication channels, including phone, email, and chat.
• Address customer inquiries regarding products and services, ensuring clear and effective communication.
• Resolve issues and complaints efficiently to enhance customer satisfaction.
• Document all customer interactions and maintain accurate and organized records.
• Collaborate with other teams to ensure a seamless customer experience.
• Stay up-to-date with product knowledge to provide timely and informed support.

Requirements

Mercier Consultancy MD is excited to introduce openings for Irish Speaking Customer Support Representatives in Sofia. This role offers a unique opportunity for individuals who are fluent in Irish and are committed to delivering exceptional customer service. As part of our dynamic team, you will engage with our Irish-speaking clients, assisting them with inquiries and providing solutions to ensure a high-quality customer experience.

Key Responsibilities

• Provide outstanding customer support to Irish-speaking clients through phone, email, and chat.
• Address inquiries regarding our products and services, ensuring clear and accurate communication.
• Troubleshoot and resolve customer issues effectively, maintaining a focus on customer satisfaction.
• Document customer interactions and maintain detailed records for future reference.
• Collaborate with internal teams to enhance service delivery and improve customer experience.
• Stay informed about product knowledge and updates to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for a German Speaking Customer Service Agent for Booking.com, which includes paid relocation to the scenic country of Greece. This position is perfect for individuals passionate about providing excellent customer service to German-speaking travelers, assisting them with their booking and travel needs.

Responsibilities

• Engage with German-speaking customers through various communication channels such as phone, email, and live chat to address inquiries and provide assistance.
• Support clients throughout the booking process by making, modifying, and canceling reservations as necessary.
• Troubleshoot and resolve any issues related to bookings, ensuring a smooth and satisfying customer experience.
• Maintain accurate records of customer interactions and feedback in the CRM system for quality control.
• Work collaboratively with internal teams to resolve complex customer issues effectively and efficiently.
• Stay updated on company policies, promotions, and product offerings to provide customers with accurate information.

Requirements