ADAPTIT S.A. is in search of a dedicated IT Support Engineer to join our dynamic team. In this role, you will provide essential technical support to both internal users and external clients, ensuring a seamless operation of ICT services and solutions. You will act as a point of contact for troubleshooting and resolving IT-related issues, from hardware and software to network connectivity.

The ideal candidate will have a strong problem-solving mindset, excellent communication skills, and a passion for helping others. You will contribute to the smooth functioning of our IT infrastructure and will play an integral part in enhancing user experience and satisfaction.

• Respond to technical support requests via our ticketing system, email, phone, or in-person, ensuring timely resolution of issues.
• Troubleshoot and resolve hardware, software, and network issues for internal and external users.
• Install, configure, and maintain operating systems and applications.
• Perform regular system maintenance and updates to ensure optimal performance.
• Collaborate with other IT team members to improve existing processes and support strategies.
• Document issues and their resolutions to build a knowledge base and improve service efficiency.
• Provide technical training and support to end-users to promote IT best practices.

Requirements

About us

Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE, Japan and Singapore. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers. 

What will you be doing?

About us

Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE, Japan and Singapore. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

What will you be doing?

About us

Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE and Singapore. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

What will you be doing?

We are looking for an enthusiastic and creative IT System Engineer to join our growing Digital Services team. You will act as part of the customer’s Technology Team, and you will be providing expert technical customer support aiming at a five-star customer experience. This role encompasses back-end IT support for business-critical and development-related Marine companies that utilizing Navarino Digital Service Portfolio.

In this role you will: