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(fluent English) Technical Support Consultant, SaaS (remote)

posted by: spj_bot

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

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Infrastructure Solution Architect

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Tiger Analytics is a global leader in AI and advanced analytics consulting, empowering Fortune 1000 companies to solve their toughest business challenges. We are on a mission to push the boundaries of what AI can do, providing data-driven certainty for a better tomorrow. Our diverse team of over 6,000 technologists and consultants operates across five continents, building cutting-edge ML and data solutions at scale. Join us to do great work and shape the future of enterprise AI.

Tiger Analytics is looking for a highly experienced Infra Solution Architect to lead enterprise-scale modernization and digital transformation initiatives. The ideal candidate will have deep expertise in AWS and Databricks, extensive experience designing enterprise architecture, and the ability to engage with CXO-level stakeholders to define future-state architectures. This role requires strong consulting, advisory, and technical leadership skills to drive solutioning approaches, and enterprise decision-making.

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BBU - 5G RAN Support Engineer

posted by: spj_bot

HELIOS (Europe) Technologies GmbH is an independent EU Owned and Operated Company affiliated with ADAPTIT S.A.. HELIOS Europe HQ is located in Dusseldorf Germany with RF and IT support activities in Athens Greece.

This is a full-time position, located in Athens Greece. The Baseband Unit (BBU) Support Engineer is responsible for the installation, commissioning, maintenance, and troubleshooting of HELIOS 5G BBU and gNodeB hardware and software, working along with our 5G RAN Support Team. You will  ensure high performance and reliability for our Private 5G  equipment during commissioning and after sales maintenance.

Key Responsibilities

  • Commissioning and Integration: Perform commissioning of 5G BBU/gNodeB, including loading data configuration files, managing site alarms, and verifying functionality.          
  • Troubleshooting: Identify, analyze, and resolve 5G network performance, connectivity, and hardware issues (Level 1/2 support).
  • Maintenance: Conduct on-site and remote health checks, upgrades, and maintenance of 5G infrastructure. 
  • Documentation: Create and maintain technical documentation, including site-specific configuration reports and Root Cause Analysis (RCA).

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