We are hiring on behalf of our client, a 5* luxury hotel in Limassol, a Reservations Agent.

The successful candidate will handle reservation requests from multiple channels (email, telephone, digital portals), aiming to maximize hotel revenue, enhance the pre-arrival guest experience, and ensure accuracy of information in the hotel PMS.

Responsibilities:

• Process all reservation requests, changes, and cancellations.
• Identify guest needs and determine the appropriate room type.
• Verify availability, explain policies, and accommodate special requests.
• Input and manage reservation data accurately in the system.
• Follow escalation procedures for guest concerns.
• Maintain professionalism, confidentiality, and compliance with company standards.
• Provide exceptional guest service and support colleagues as needed.

Requirements

Requirements:

• High school graduate or equivalent (degree in hotel management is a plus).
• 2+ years of experience in hotel reservations.
• Excellent English (Greek & Russian a plus).
• Strong communication skills and customer focus.
• Proficiency in MS Office and hotel reservation systems.

Benefits

Mercier Consultancy MD is thrilled to present an exceptional opportunity for a Customer Service Representative fluent in German for B&B Hotels in Greece. This role is not only a chance to work in the beautiful environment of Greece but also includes paid relocation! Ideal candidates are passionate about hospitality and committed to providing outstanding service to guests from various backgrounds.

Key Responsibilities

• Provide exceptional customer service to hotel guests in German, assisting with inquiries, reservations, and any special requests.
• Manage check-ins and check-outs efficiently while ensuring a smooth and pleasant experience for all guests.
• Respond to guest feedback, complaints, and inquiries in a professional and timely manner.
• Collaborate with hotel management and staff to ensure high standards of service delivery are met.
• Maintain knowledge of hotel offerings, local attractions, and services to assist guests effectively.
• Document guest interactions and maintain accurate records in the hotel management system.

Requirements