Job Description:

We are seeking an enthusiastic and proactive Customer Success Specialist to join our team. In this entry-level remote role, you will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. You will serve as the primary point of contact for our customers, providing expert guidance, support, and solutions to help them succeed.

Key Responsibilities:

• Build and maintain strong relationships with customers, understanding their needs and goals.

• Provide timely and effective support via email, phone, and chat, addressing customer inquiries and resolving issues.

• Conduct onboarding sessions for new customers, ensuring a smooth and positive experience.

• Monitor customer usage and engagement, identifying opportunities for improvement and growth.

• Collaborate with internal teams to provide customer feedback and contribute to product enhancements.

• Develop and deliver training materials, tutorials, and resources to help customers maximize the value of our products.

• Proactively identify and address potential challenges or risks, ensuring customer satisfaction and retention.

• Track and report on key customer success metrics, providing insights and recommendations for continuous improvement.

Qualifications:

Join our team!

DOF is always interested in hearing from suitably qualified and experienced Diving professionals who are interested in working for a world class organisation with an equally world class fleet of vessels. DOF is a leading provider of subsea services with a dedicated capability in all the major oil and gas production areas around the world. We provide a diversified range of services through three key business lines; vessel chartering, subsea projects and engineering.

Day to day we provide project management; construction support; repair and maintenance of subsea structures; survey and positioning operations; ROV and diving operations – supported by engineering expertise. 

To understand more about how we operate – watch DOF’s values video here.

Requirements