Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives for an E-Commerce Platform, with the unique option to work in beautiful Greece. This role is designed for enthusiastic individuals who are passionate about online shopping and committed to delivering exceptional customer experiences. As a customer service representative, you will assist clients in navigating their inquiries related to e-commerce while communicating effectively in German.

Key Responsibilities

• Manage customer inquiries related to e-commerce products, orders, returns, and services via phone, email, and chat in German.
• Provide detailed product information, troubleshoot issues, and assist with the checkout process.
• Resolve customer complaints and concerns swiftly, ensuring a seamless shopping experience.
• Accurately document all customer interactions and maintain comprehensive records in the CRM system.
• Collaborate with various teams to improve service quality and ensure timely resolutions to customer issues.
• Stay updated on current promotions, product offerings, and e-commerce trends to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Swedish Speaking Customer Service Representatives for an E-Commerce Platform, with the unique option to work in Greece. This role is perfect for those who are passionate about online shopping and customer engagement. As a representative, you will assist customers in Swedish, providing them with information and support related to their online shopping experience.

Key Responsibilities

• Handle customer inquiries regarding product availability, orders, shipping, and returns via phone, email, and chat in Swedish.
• Provide comprehensive information about promotions, product specifications, and E-commerce policies.
• Assist customers with navigating the e-commerce platform, ensuring a seamless shopping experience.
• Resolve customer issues and complaints promptly while maintaining a high level of satisfaction.
• Document customer interactions accurately in our CRM system for effective tracking and follow-up.
• Collaborate with internal teams to improve service delivery and address customer needs efficiently.
• Stay updated on the latest e-commerce trends and platform features to enhance customer interactions.

Requirements

Are you ready to embark on a new journey? Mercier Consultancy MD is seeking motivated individuals to join our team as French Contact Center Agents (inbound sales) in beautiful Greece. This is a fantastic opportunity to work in a vibrant environment while helping customers find the best solutions for their needs.

Your Responsibilities

• Manage inbound sales inquiries from French-speaking customers through various communication channels, including phone and email.
• Provide customers with detailed product information and personalized solutions to help guide their purchasing decisions.
• Collaborate with your team to ensure a seamless customer experience and meet sales objectives.
• Document and manage customer interactions accurately in our CRM system.
• Identify and capitalize on upselling opportunities to enhance sales performance.
• Stay informed about current promotions, product updates, and market trends to support effective sales techniques.

Requirements

Mercier Consultancy is delighted to offer a rewarding opportunity for a Danish Speaking Customer Service Agent to work in beautiful Greece! This position not only allows you to engage with a range of customers but also provides a chance to live and work in a vibrant cultural setting while delivering exceptional service.

Responsibilities

• Support Danish-speaking customers via phone, email, and chat by responding to inquiries related to products and services.
• Provide detailed product information and assist customers in navigating their concerns effectively.
• Resolve customer complaints promptly while maintaining a strong focus on customer satisfaction.
• Document customer interactions accurately within the CRM system to facilitate follow-ups and service improvements.
• Collaborate with other departments to enhance the customer experience and ensure smooth service delivery.
• Stay updated on promotions, product launches, and company policies to provide informed support.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for Danish Speaking Customer Service Representatives for an E-commerce Company based in Greece. This position is ideal for individuals who are passionate about online shopping and are dedicated to providing outstanding service. As a key member of our customer service team, you will assist Danish-speaking customers by addressing their inquiries and ensuring they have a seamless shopping experience.

Key Responsibilities

• Handle customer inquiries related to orders, shipping, returns, and product information via phone, email, and live chat in Danish.
• Assist customers in navigating the e-commerce platform and provide detailed information on products and services.
• Resolve any issues or complaints regarding orders, transactions, or account management promptly and professionally.
• Document customer interactions accurately in our CRM system.
• Collaborate with various teams, including logistics and sales, to enhance customer satisfaction.
• Stay updated on promotions, product launches, and e-commerce trends to provide relevant information to customers.

Requirements

eJam is a consumer products brand incubator and holding company focused on eCommerce marketing. We are seeking an experienced Retention Marketing Specialist to play a crucial role in supporting our marketing team's initiatives and contributing to our overall brand-building strategy.

Role Overview:

This position involves developing and executing email and SMS marketing strategies to enhance customer engagement, drive revenue growth, and support marketing efforts for our eCommerce, marketplace, and retail business.

This role is the right fit for you if :

Mercier Consultancy MD is excited to announce a vacancy for Serbian Speaking Customer Service Representatives in the retail industry. This position is ideal for individuals who are passionate about customer service and have a strong interest in the retail sector. As a representative, you will assist customers in navigating their inquiries, providing support on products and services, and ensuring a seamless shopping experience in Serbian.

Key Responsibilities

• Handle customer inquiries related to retail products, services, and returns through phone, email, and live chat in Serbian.
• Provide assistance with order placement, tracking, and resolving issues to enhance customer satisfaction.
• Educate customers about promotions, product features, and store policies.
• Document all customer interactions accurately in the CRM system for effective follow-up.
• Collaborate with sales teams to address customer feedback and improve service delivery.
• Stay updated on retail trends and product offerings to provide informed recommendations to customers.

Requirements

About eJam, Inc:

eJam is a consumer products brand incubator and holding company focused on eCommerce marketing. We are seeking an experienced Retention Marketing Specialist to play a crucial role in supporting our marketing team's initiatives and contributing to our overall brand-building strategy.

Role Overview:

This position involves developing and executing email and SMS marketing strategies to enhance customer engagement, drive revenue growth, and support marketing efforts for our eCommerce, marketplace, and retail business.

This role is the right fit for you if :

• You possess strong analytical skills and a track record of boosting revenue growth by enhancing customer retention.
• You are hands-on, willing to execute, and iterate swiftly through A/B testing and experimentation.
• Your passion lies in nurturing long-term customer relationships and maximizing their Lifetime Value (LTV).
• Your expertise extends to developing, planning, launching, and analyzing customer retention campaigns, with a particular focus on analytics and robust financial modeling.
• You have a deep understanding of the levers and tools needed to assess, define, and optimize your strategic marketing plan is evident.

Responsibilities: