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Danish Speaking Customer Service for E-commerce Company in Greece

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an opportunity for Danish Speaking Customer Service Representatives for an E-commerce Company based in Greece. This position is ideal for individuals who are passionate about online shopping and are dedicated to providing outstanding service. As a key member of our customer service team, you will assist Danish-speaking customers by addressing their inquiries and ensuring they have a seamless shopping experience.


Key Responsibilities

  • Handle customer inquiries related to orders, shipping, returns, and product information via phone, email, and live chat in Danish.
  • Assist customers in navigating the e-commerce platform and provide detailed information on products and services.
  • Resolve any issues or complaints regarding orders, transactions, or account management promptly and professionally.
  • Document customer interactions accurately in our CRM system.
  • Collaborate with various teams, including logistics and sales, to enhance customer satisfaction.
  • Stay updated on promotions, product launches, and e-commerce trends to provide relevant information to customers.

Requirements

Job Skills

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Retention Marketing Specialist

posted by: spj_bot

eJam is a consumer products brand incubator and holding company focused on eCommerce marketing. We are seeking an experienced Retention Marketing Specialist to play a crucial role in supporting our marketing team's initiatives and contributing to our overall brand-building strategy.

Role Overview:

This position involves developing and executing email and SMS marketing strategies to enhance customer engagement, drive revenue growth, and support marketing efforts for our eCommerce, marketplace, and retail business.

This role is the right fit for you if :

Job Skills

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Serbian Speaking Customer Service for Retail industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce a vacancy for Serbian Speaking Customer Service Representatives in the retail industry. This position is ideal for individuals who are passionate about customer service and have a strong interest in the retail sector. As a representative, you will assist customers in navigating their inquiries, providing support on products and services, and ensuring a seamless shopping experience in Serbian.


Key Responsibilities

  • Handle customer inquiries related to retail products, services, and returns through phone, email, and live chat in Serbian.
  • Provide assistance with order placement, tracking, and resolving issues to enhance customer satisfaction.
  • Educate customers about promotions, product features, and store policies.
  • Document all customer interactions accurately in the CRM system for effective follow-up.
  • Collaborate with sales teams to address customer feedback and improve service delivery.
  • Stay updated on retail trends and product offerings to provide informed recommendations to customers.

Requirements

Job Skills

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Email Marketing Specialist

posted by: spj_bot

About eJam, Inc:

eJam is a consumer products brand incubator and holding company focused on eCommerce marketing. We are seeking an experienced Retention Marketing Specialist to play a crucial role in supporting our marketing team's initiatives and contributing to our overall brand-building strategy.

Role Overview:

This position involves developing and executing email and SMS marketing strategies to enhance customer engagement, drive revenue growth, and support marketing efforts for our eCommerce, marketplace, and retail business.

This role is the right fit for you if :

  • You possess strong analytical skills and a track record of boosting revenue growth by enhancing customer retention.
  • You are hands-on, willing to execute, and iterate swiftly through A/B testing and experimentation.
  • Your passion lies in nurturing long-term customer relationships and maximizing their Lifetime Value (LTV).
  • Your expertise extends to developing, planning, launching, and analyzing customer retention campaigns, with a particular focus on analytics and robust financial modeling.
  • You have a deep understanding of the levers and tools needed to assess, define, and optimize your strategic marketing plan is evident.

Responsibilities:

Job Skills

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