Serbian Speaking Customer Service for Retail industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a vacancy for Serbian Speaking Customer Service Representatives in the retail industry. This position is ideal for individuals who are passionate about customer service and have a strong interest in the retail sector. As a representative, you will assist customers in navigating their inquiries, providing support on products and services, and ensuring a seamless shopping experience in Serbian.
Key Responsibilities
- Handle customer inquiries related to retail products, services, and returns through phone, email, and live chat in Serbian.
- Provide assistance with order placement, tracking, and resolving issues to enhance customer satisfaction.
- Educate customers about promotions, product features, and store policies.
- Document all customer interactions accurately in the CRM system for effective follow-up.
- Collaborate with sales teams to address customer feedback and improve service delivery.
- Stay updated on retail trends and product offerings to provide informed recommendations to customers.
Requirements