Mercier Consultancy MD is excited to offer a unique opportunity for Estonian Speaking Customer Service Representatives in the manufacturing industry. This role is ideal for individuals who are passionate about customer service and have an interest in manufacturing processes and products. As a customer service representative, you will assist clients in Estonian, ensuring they have a smooth experience with our services and products.

Key Responsibilities

• Handle customer inquiries regarding manufacturing services, product specifications, and order management via phone, email, and chat in Estonian.
• Provide detailed information on product availability, pricing, and lead times.
• Assist customers with order placements, modifications, and tracking.
• Resolve any issues or complaints in a prompt and professional manner.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with production teams to provide real-time updates and insights to customers.
• Stay informed about manufacturing trends and product offerings to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovak Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are passionate about providing top-notch customer service while navigating the dynamic logistics environment. In this position, you will engage with customers in Slovak, helping them with their inquiries and ensuring smooth operations within the supply chain.

Key Responsibilities

• Respond to customer inquiries regarding logistics services, delivery schedules, and supply chain processes via phone, email, and chat in Slovak.
• Provide clear information about freight options, pricing, and service terms.
• Assist customers with shipment tracking, booking requests, and managing logistics operations.
• Resolve any issues or complaints promptly and ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with operational teams to provide customers with timely and accurate information.
• Stay informed on logistics trends and service updates to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an exceptional opportunity for Dutch Speaking Customer Service Representatives with a leading global logistics provider. This role is perfect for individuals who have a passion for logistics and customer support. As a customer service representative, you will assist clients in navigating their logistics needs, ensuring an outstanding service experience in Dutch.

Key Responsibilities

• Handle customer inquiries regarding logistics services, shipment tracking, and pricing via phone, email, and chat in Dutch.
• Provide information on shipping options, delivery schedules, and customs regulations.
• Assist customers with booking logistics services, changes, and cancellations.
• Resolve any issues or complaints promptly, ensuring customer satisfaction and maintaining a positive relationship.
• Document all customer interactions accurately in the CRM system for tracking and reporting purposes.
• Collaborate with operational teams to provide customers with real-time updates and solutions.
• Stay informed about the logistics industry and company services to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Swedish Speaking Customer Service Representatives in the Real Estate industry. If you have a keen interest in property and a passion for providing excellent customer service, this position is the perfect fit for you. In this role, you will assist clients with their inquiries related to real estate transactions, services, and information, ensuring a seamless experience in Swedish.

Key Responsibilities

• Manage customer inquiries related to real estate listings, property transactions, and services via phone, email, and chat in Swedish.
• Provide detailed information about properties, including features, pricing, and market conditions.
• Assist customers with the buying, selling, or renting process and guide them through necessary documentation.
• Resolve any issues or complaints courteously and efficiently, ensuring customer satisfaction.
• Document all customer interactions accurately in our CRM system.
• Collaborate with real estate agents and internal teams to provide the best outcomes for clients.
• Stay informed about the local real estate market trends and company services to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Portuguese Speaking Customer Service Representatives in the Retail industry. This position is ideal for individuals who are passionate about providing excellent customer service and have a keen interest in retail products and services. As a customer service representative, you will assist customers with their inquiries and provide support in Portuguese, ensuring a delightful shopping experience.

Key Responsibilities

• Manage customer inquiries related to retail products, orders, and returns via phone, email, and chat in Portuguese.
• Provide detailed information on product availability, pricing, and promotions to assist customer decision-making.
• Support customers with order placement, modifications, and cancellations.
• Resolve customer complaints and issues with a focus on ensuring satisfaction and loyalty.
• Maintain accurate documentation of customer interactions and transactions within our CRM system.
• Collaborate with other departments to improve service delivery and customer experience.
• Stay informed on product knowledge and retail trends to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to announce a position for Portuguese Speaking Customer Service Representatives in the healthcare industry. This role offers a unique opportunity for individuals who are passionate about helping others and are committed to providing exceptional service in a critical sector. In this position, you will assist patients and healthcare providers with inquiries, utilizing your fluency in Portuguese to ensure clear and empathetic communication.

Key Responsibilities

• Provide high-quality customer service by addressing inquiries related to healthcare services, appointment scheduling, and insurance information via phone, email, and chat in Portuguese.
• Assist patients in understanding their healthcare options and navigating the healthcare system.
• Resolve customer concerns with patience and empathy, ensuring a positive experience for all clients.
• Accurately document customer interactions and maintain detailed records in the customer management system.
• Collaborate with healthcare professionals to improve service delivery and patient satisfaction.
• Stay informed about healthcare policies and changes to provide up-to-date information.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Spanish Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is ideal for individuals who have a keen interest in logistics and a passion for delivering exceptional customer service. As a representative, you will assist customers in Spanish, supporting them with their logistics inquiries and ensuring they receive timely and effective assistance.

Key Responsibilities

• Respond to customer inquiries regarding logistics services, shipments, and supply chain management via phone, email, and chat in Spanish.
• Provide information about shipping options, delivery timelines, and service regulations.
• Assist customers with order tracking, changes, and cancellations as necessary.
• Handle customer complaints and resolve issues with a focus on delivering solutions.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with operational teams to provide real-time information and updates to customers.
• Stay informed about industry trends and company service offerings to enhance customer service.

Requirements

At Mercier Consultancy MD, we are pleased to announce an exciting opportunity for Italian Speaking Customer Service Representatives in the banking industry. This position is ideal for individuals who are passionate about finance and customer service. As a representative in the banking sector, you will assist clients with their banking inquiries, account management, and financial services, providing them with exceptional support in Italian.

Key Responsibilities

• Handle customer inquiries regarding banking products, services, and account management through phone, email, and chat in Italian.
• Assist clients with transaction requests, account opening, and closing processes.
• Provide accurate information regarding loan options, interest rates, and banking policies.
• Resolve customer issues and complaints in a timely and efficient manner.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with various banking departments to improve the customer experience.
• Stay updated on banking regulations and product offerings to effectively assist clients.

Requirements

DSI Systems Inc., an Authorized AT&T Distributor Partner, is seeking a dynamic and motivated Training Manager to join our growing team. This role plays a critical part in driving performance by training call center agents and ensuring that our clients’ products and services remain top-of-mind during every customer interaction.

The Training Manager is responsible for developing, implementing, and overseeing comprehensive training programs tailored to the needs of our workforce. This includes assessing business objectives, identifying training gaps, and creating solutions that enhance employee knowledge, performance, and engagement. The ideal candidate will lead various training initiatives, delivering targeted development programs, all with the goal of improving operational effectiveness and ensuring consistent, high-quality support across the organization.

Office requirement: This role will report to our Richardson, Texas office.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

On behalf of our client we are recruiting for a QA/QS Superintendent. Reporting to the Project Director of refurbishment, the Superintendent Quality Assurance and Quality Surveillance will utilize their refurbishment experience to achieve project objectives on time, on budget and in compliance with applicable quality assurance and safety standards.

• Evaluate activities of the contractor(s) who will participate in the execution of the project to ensure that they have implemented a quality assurance program that meets the requirements
• Ensures the development of the Quality Assurance Program, applicable to the Refurbishment Project, its documentation and implementation, aligned with the requirements of the integrated management system
• Verifies the procurement initiation documentation from the point of view of introducing the quality management requirements, in accordance with the applicable industry norms
• Verifies the fulfillment of the applicable quality management requirements, in the performance of the contracts related to the refurbishment project
• Ensures the verification of the inspection and testing plans (ITP) and of the supporting documents from the contracts related to the refurbishment project, from the point of view of complying with the applicable quality management requirements

Requirements