Come Join Our Team! First Division Consulting (FirstDiv) provides program management, acquisition, logistics, field service representative, explosive ordnance disposal, and personnel support services to Department of Defense and Federal Government Agencies. We are a Virgina Verified Service-Disabled Veteran-Owned Small Business and a Small Disadvantaged Business. If you are looking for a company who has an overall rating on Glassdoor of 4.8 and who puts their people first, then continue to read below and join the FirstDiv team!

First Division Consulting is seeking a highly proficient logistician to establish and manage U.S. Army supply data, to ensure accuracy and maintain data integrity.  The Logistics Management Analyst II will perform data collection and analysis, collaborate with external agencies, product managers, and other logistics personnel and ensure efficient planning of and maintenance of life cycle programs. To ensure success as a Life Cycle Logistics Management Analyst II, an ideal candidate will exhibit knowledge of DoD supply life cycle system policy and procedures, whose expertise results in appropriate inventory, reliable information for leaders, and performance as an essential part of a highly motivated team.

The contractor shall perform the following:

Mercier Consultancy MD is pleased to announce an exciting opportunity for a German Speaking Support Agent specializing in Logistics. This role requires you to work in Greece, with paid relocation offered to qualified candidates. In this position, you will be a key player in our support team, assisting German-speaking clients with their logistics inquiries and delivering top-notch customer service.

Key Responsibilities

• Provide exceptional support to German-speaking customers through various channels, including phone, email, and chat.
• Assist clients with inquiries related to logistics services, including shipping options, delivery timelines, and tracking.
• Effectively resolve customer complaints and issues to ensure high levels of satisfaction.
• Document all customer interactions accurately in our CRM system for effective tracking and follow-up.
• Collaborate with logistics and operations teams to troubleshoot and escalate issues as needed.
• Stay informed about the latest logistics services, industry trends, and company policies to provide accurate assistance.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Logistics & Delivery Advisor who is proficient in Dutch to join our team in Greece. This position comes with a paid relocation pack to assist you in making this beautiful country your new home! In this role, you will be the bridge connecting our Dutch-speaking clients with effective logistics solutions, ensuring their needs are met with utmost satisfaction.

Key Responsibilities

• Provide top-notch logistical support to our Dutch-speaking clients through various communication channels.
• Manage the coordination of shipments and track their progress to ensure timely delivery.
• Handle customer inquiries regarding orders, shipping options, and resolve delivery-related issues.
• Maintain comprehensive records of customer interactions and document resolutions using our systems.
• Work closely with internal logistics teams to optimize service delivery and process efficiency.
• Stay up-to-date with industry trends and best practices to offer relevant advice to clients.

Requirements

Location: Hybrid Work Schedule - Washington Navy Yard, Washington D.C.

Clearance: SECRET clearance is required.

Come Join Our Team! First Division Consulting (FirstDiv) provides program management, acquisition, logistics, field service representative, explosive ordnance disposal, and personnel support services to Department of Defense and Federal Government Agencies. We are a Virgina Verified Service-Disabled Veteran-Owned Small Business and a Small Disadvantaged Business. If you are looking for a company who has an overall rating on Glassdoor of 4.8 and who puts their people first, then continue to read below and join the FirstDiv team!

First Division Consulting is looking for a Medical Equipment Program Analyst to provide ongoing program planning, analysis, and administrative support to Naval Sea Systems Command (NAVSEA) PMS 408 Expeditionary Medical Program. The selected candidate will be responsible for supporting medical system equipment validation, modernization planning, and risk analysis processes for program execution of Navy Medical Capabilities.

Position Tasking may include:

Mercier Consultancy MD is thrilled to present an exciting opportunity for Danish Speaking Customer Service Representatives at a leading Logistics & Courier Company, with the unique chance to work in beautiful Greece. This role is perfect for individuals who are enthusiastic about logistics and customer service, and who wish to enhance their professional experience while enjoying the Mediterranean environment.

Key Responsibilities

• Manage customer inquiries related to logistics and courier services via phone, email, and live chat in Danish.
• Provide information on shipping options, delivery timelines, and pricing.
• Assist customers with tracking shipments and resolving any related issues.
• Handle customer complaints and queries effectively, ensuring high levels of satisfaction.
• Document all customer interactions accurately within the CRM system for efficient follow-up.
• Collaborate with logistics teams to streamline operations and enhance customer experience.
• Stay informed about industry trends and company services to provide relevant support.

Requirements

Position Overview: The Administrative Coordinator will support the Owner’s Engineer (OE) team working in Sofia on the Kozloduy nuclear new-build project. The role is essential in ensuring smooth coordination between the OE team, local stakeholders, the Client, and project subcontractors. The selected candidate will provide administrative, logistical, and communication support to facilitate the efficient delivery of the OE contract.

Key Responsibilities:

• Administrative Support

1. Define administrative procedures in line with the OE contract.
2. Prepare, review, and format documents, correspondence, reports, and presentations.
3. Manage document filing, archiving, version control, and compliance with project documentation standards.
4. Support internal and external workflows, approvals, and document routing.

• Coordination and Communication

1. Act as a local coordination point between the OE team, the Client and the rest of the OE Companies.
2. Provide verbal and written translation support (Bulgarian to English and English to Bulgarian) when required.
3. Assist in scheduling and coordinating meetings, workshops, and onsite activities.

Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Support Agent to join our team at a leading global logistics firm. This position is based in Greece and is perfect for individuals who are keen to make an impact in the logistics sector while providing exemplary customer service. As an Italian Speaking Support Agent, you will be responsible for assisting our Italian-speaking clients, ensuring their inquiries are handled efficiently and effectively.

Key Responsibilities

• Provide outstanding customer support to Italian-speaking clients through various channels including phone, email, and live chat.
• Address customer inquiries related to shipments, logistics services, and tracking details.
• Resolve issues and complaints promptly to ensure high levels of client satisfaction.
• Maintain accurate records of customer interactions and transactions in our CRM system for tracking and follow-up.
• Coordinate with internal departments to ensure seamless customer experiences, addressing complex issues as needed.
• Stay informed about company policies, logistics industry trends, and service updates to provide accurate guidance to clients.

Requirements

We are seeking a Logistics Coordinator to support daily logistics and supply chain operations across the US. This position is ideal for someone who is eager to grow in logistics and supply chain. The role involves assisting with shipment tracking, vendor communication, documentation, and process optimization in a fast-paced, diverse, and fully remote environment.

Responsibilities

• Support daily shipping and logistics activities, ensuring timely and accurate deliveries.
• Coordinate transportation with carriers, freight forwarders, and warehouse teams.
• Prepare and maintain shipping documents, invoices, and tracking records.
• Update logistics and inventory data in internal systems and tools.
• Communicate shipment status updates to internal and external teams.
• Help resolve delivery delays, missing documentation, or damaged goods reports.
• Participate in process improvement initiatives to enhance logistics efficiency.
• Ensure compliance with company policies and shipping regulations.
• Provide administrative support to internal teams.
• Onboard new logistics providers.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for Polish Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This position is ideal for those who are passionate about logistics and delivering exceptional customer service. In this role, you will assist customers in Polish with their inquiries related to logistics solutions, ensuring an outstanding experience throughout the supply chain process.

Key Responsibilities

• Manage customer inquiries related to logistics services, shipment tracking, and supply chain solutions via phone, email, and chat in Polish.
• Provide accurate information regarding delivery schedules, service offerings, and pricing options.
• Assist customers with order processing, changes, cancellations, and inquiries related to inventory and shipment status.
• Resolve issues and complaints in a timely manner, maintaining a high level of customer satisfaction.
• Document all customer interactions and maintain accurate records in our CRM system.
• Collaborate with operations and logistics teams to ensure seamless service delivery to customers.
• Stay informed about industry trends and service enhancements to better assist customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Nordic Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is ideal for individuals with a passion for customer service and a keen interest in logistics solutions. As a representative, you will assist clients in navigating their logistics needs, ensuring a smooth and efficient experience while communicating effectively in Nordic languages.

Key Responsibilities

• Manage customer inquiries related to logistics and supply chain services, including shipping, tracking, and delivery options via phone, email, and chat in Nordic languages.
• Provide information on service availability, pricing, and compliance with shipping regulations.
• Assist customers with booking processes, changes, and any required documentation.
• Resolve customer issues and complaints promptly, ensuring a high level of satisfaction.
• Accurately document customer interactions in our CRM system for future reference and follow-up.
• Collaborate with internal teams and partners to provide accurate and timely information.
• Stay informed about industry trends, updates, and operational changes related to logistics and supply chain management.

Requirements