About the Job

At Excelya, driven by Audacity, Care, and Energy, we invite you to join our team as a Clinical Quality Manager. This pivotal role focuses on overseeing the quality management system within clinical operations to ensure compliance with regulatory requirements and continuous improvement of clinical processes.

As a Clinical Quality Manager, you will lead the development and implementation of quality strategies, manage audits and inspections, and collaborate closely with cross-functional teams to uphold the highest standards in clinical research.

Key Responsibilities

DSI Systems Inc., an Authorized AT&T Distributor Partner, is seeking a dynamic and motivated Training Manager to join our growing team. This role plays a critical part in driving performance by training call center agents and ensuring that our clients’ products and services remain top-of-mind during every customer interaction.

The Training Manager is responsible for developing, implementing, and overseeing comprehensive training programs tailored to the needs of our workforce. This includes assessing business objectives, identifying training gaps, and creating solutions that enhance employee knowledge, performance, and engagement. The ideal candidate will lead various training initiatives, delivering targeted development programs, all with the goal of improving operational effectiveness and ensuring consistent, high-quality support across the organization.

Office requirement: This role will report to our Richardson, Texas office.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

On behalf of our client we are recruiting for a QA/QS Superintendent. Reporting to the Project Director of refurbishment, the Superintendent Quality Assurance and Quality Surveillance will utilize their refurbishment experience to achieve project objectives on time, on budget and in compliance with applicable quality assurance and safety standards.

• Evaluate activities of the contractor(s) who will participate in the execution of the project to ensure that they have implemented a quality assurance program that meets the requirements
• Ensures the development of the Quality Assurance Program, applicable to the Refurbishment Project, its documentation and implementation, aligned with the requirements of the integrated management system
• Verifies the procurement initiation documentation from the point of view of introducing the quality management requirements, in accordance with the applicable industry norms
• Verifies the fulfillment of the applicable quality management requirements, in the performance of the contracts related to the refurbishment project
• Ensures the verification of the inspection and testing plans (ITP) and of the supporting documents from the contracts related to the refurbishment project, from the point of view of complying with the applicable quality management requirements

Requirements

We are seeking an experienced and driven Senior Bid Writer with a proven track record in the nuclear industry to lead the development of high-quality, compelling bids and proposals. This role requires strong technical acumen, a strategic approach to bid structuring, and the ability to deliver under tight deadlines. Based in Romania, the successful candidate will work closely with cross-functional teams across engineering, commercial, and legal functions both locally and internationally.

Requirements

Key Responsibilities:

Mercier Consultancy MD is delighted to present an opportunity for Italian Speaking Customer Service Representatives in the Transportation industry, focusing on rail, shipping, and related logistics. This role is perfect for those who are enthusiastic about customer support and are keen to help clients navigate their transportation needs. As a representative, you will utilize your Italian language skills to provide top-notch assistance and ensure a seamless experience for our customers.

Key Responsibilities

• Address customer inquiries related to transportation services, booking processes, and pricing via phone, email, and live chat in Italian.
• Provide information on shipping options, schedules, and regulations relevant to rail and shipping services.
• Assist customers with reservations, modifications, and cancellations of transportation services.
• Resolve issues and complaints quickly and thoughtfully, ensuring customer credentials are met.
• Accurately document all customer interactions within the CRM system for record-keeping.
• Work closely with internal teams to provide customers with accurate and timely updates.
• Stay updated on transportation industry trends and service offerings to enhance customer support.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Italian Speaking Customer Service Representatives in the retail industry! This role is ideal for individuals who are enthusiastic about customer interaction and possess a strong passion for retail products and services. As a customer service representative, you will assist customers in their shopping experiences, providing knowledgeable and friendly support in Italian.

Key Responsibilities

• Respond to customer inquiries related to retail products, orders, and store policies via phone, email, and live chat in Italian.
• Offer guidance and recommendations based on customer needs and preferences.
• Assist customers with order processing, returns, and exchanges efficiently.
• Resolve customer complaints and issues with professionalism and empathy.
• Document all interactions accurately within the customer management system.
• Collaborate with other team members to improve service delivery and customer satisfaction.
• Stay updated on retail product offerings, promotions, and industry trends.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for French Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. This role is ideal for individuals who are passionate about providing exceptional service and have a strong interest in transportation solutions. As a representative, you will engage with customers and assist them in navigating their transportation needs while communicating effectively in French.

Key Responsibilities

• Manage customer inquiries related to transportation services, bookings, and schedules via phone, email, and live chat in French.
• Provide accurate information on shipping options, delivery timelines, and service policies.
• Assist customers with the booking process, changes, and cancellations of services.
• Resolve any issues or complaints in a timely and professional manner.
• Document customer interactions accurately in our CRM system for future reference.
• Collaborate with operational teams to provide real-time information to customers.
• Stay informed about transportation trends and service updates to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for Spanish Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics services. This position is a perfect fit for individuals who are passionate about the transportation sector and skilled in providing top-notch customer service. In this role, you will assist customers in Spanish, helping them navigate their transportation needs with efficiency and care.

Key Responsibilities

• Handle customer inquiries regarding transportation services, bookings, and pricing via phone, email, and live chat in Spanish.
• Provide information on shipping options, scheduling, and service regulations to ensure clarity and satisfaction.
• Assist customers with service reservations, modifications, and cancellations.
• Resolve customer issues and complaints in a timely and effective manner.
• Maintain accurate documentation of customer interactions and transactions within our CRM system.
• Work closely with operational teams to relay real-time updates about service changes or delays.
• Stay informed about industry trends and service updates to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is thrilled to present an outstanding opportunity for Spanish Speaking Customer Service Representatives in the banking industry. If you are passionate about finance and enjoy providing top-notch customer support, this role is an excellent fit for you. In this position, you will assist clients with their banking needs, ensuring they receive clear and accurate information in Spanish.

Key Responsibilities

• Respond to customer inquiries regarding banking products and services, account management, and financial transactions in Spanish.
• Assist customers with online banking, including troubleshooting issues and providing guidance.
• Educate clients about financial products, services, and policies to enhance their banking experience.
• Resolve inquiries and complaints with professionalism, aiming to achieve high customer satisfaction.
• Document all customer interactions in the CRM system accurately.
• Collaborate with other banking departments to ensure seamless service delivery.
• Stay up-to-date on banking regulations and product offerings to provide informed customer support.

Requirements

Mercier Consultancy MD is thrilled to present an opportunity for Portuguese Speaking Customer Service Representatives in the Education & E-Learning industry. This role is tailored for individuals who are passionate about education and have a keen desire to support students and educators in their learning journeys. As a key member of our team, you will provide assistance and guidance to users, facilitating their experience with our educational products and services.

Key Responsibilities

• Respond to customer inquiries related to e-learning platforms, courses, and educational resources via phone, email, and chat in Portuguese.
• Provide support for account issues, course registrations, and technical questions.
• Educate users on product features and how to effectively use the platform.
• Resolve issues and technical difficulties promptly, ensuring user satisfaction.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with internal teams to enhance service delivery and user experience.
• Stay up to date with educational trends and platform updates to provide informed support.

Requirements