French Customer Support | Hospitality services - Athens
posted by: spj_bot
Mercier Consultancy MD is excited to offer a position for a French Customer Support Representative focusing on hospitality services in the beautiful city of Athens. In this role, you will be the key point of contact for our French-speaking clients, assisting them with their hospitality-related inquiries and ensuring a memorable experience during their stay.
Key Responsibilities
- Provide high-quality customer support to French-speaking clients via phone, email, and chat regarding hospitality services.
- Respond to inquiries related to accommodations, reservations, and special requests, providing accurate and prompt assistance.
- Resolve customer issues and complaints effectively, ensuring high levels of client satisfaction.
- Document all interactions and maintain comprehensive records in our CRM system for ongoing service improvements.
- Collaborate with hotel and hospitality teams to enhance service delivery and customer experience.
- Stay updated on hospitality trends and service offerings to provide informed support and recommendations to clients.
Requirements