Who we are;

Octopus by RTG is enabling a key partner organization to grow their tech teams while focusing on AI. We are currently looking for the right pioneers to join the team!

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Octopus is specialized in rapidly assembling remote & onsite global tech teams that are fully aligned with the culture and practices of a particular brand. By providing tailored hubs to suit its clients needs, Octopus gives companies all the advantages of remote work and offshoring without all the negatives.

Role Overview

We are looking for a talented and customer-focused Senior Service Designer to join our Experience Design team. In this role, you will contribute to the design and optimization of end-to-end services that deliver meaningful customer experiences across digital and physical channels.

Mercier Consultancy MD is thrilled to offer a remote opportunity for a Dutch Speaking Customer Advisor specializing in Smart Home Appliances, allowing you to work from anywhere in Greece. If you are passionate about cutting-edge technology and enjoy providing exceptional customer service, this role is perfect for you!

Key Responsibilities

• Provide high-quality customer support to Dutch-speaking clients regarding smart home appliances through various channels including phone, email, and chat.
• Assist customers with product inquiries, installation guidance, troubleshooting, and service requests.
• Resolve customer issues and complaints efficiently to ensure satisfaction and retention.
• Maintain meticulous documentation of customer interactions in our CRM system.
• Collaborate with product teams to relay customer feedback and contribute to service improvements.
• Stay updated about the latest smart home technology trends and product offerings to provide informed support.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a German Speaking Customer Support Representative specializing in Social Media and Digital Platforms. This role is perfect for individuals who are passionate about providing outstanding customer service in the digital space while engaging with clients across various social media channels.

Key Responsibilities

• Deliver exceptional customer support to German-speaking clients through social media platforms, email, and chat.
• Respond to inquiries and feedback regarding products and services in a timely and professional manner.
• Manage customer interactions across multiple digital platforms ensuring a consistent and positive customer experience.
• Resolve customer issues and complaints effectively, fostering customer loyalty and satisfaction.
• Document all customer interactions accurately in our CRM system to facilitate service improvements.
• Collaborate with marketing and product teams to ensure customers receive accurate information and support.
• Stay updated on digital trends and best practices in customer support and social media engagement.

Requirements

Join Mercier Consultancy MD for an exciting opportunity as a Danish Speaking professional in vibrant Sofia, Bulgaria! This position offers fully paid relocation, making it an ideal choice for those looking to explore a new country while utilizing their language skills. In this role, you will engage with Danish-speaking clients, delivering exceptional service and support.

Key Responsibilities

• Respond to inquiries from Danish clients, providing accurate information and assistance via phone, email, and chat.
• Support customers throughout their journey, ensuring satisfaction with our services and addressing any concerns promptly.
• Process requests and manage account information while maintaining high records accuracy within our CRM system.
• Collaborate with various teams to enhance customer experience and drive service improvements.
• Keep abreast of internal product offerings and local insights to advise clients effectively.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Greek Speaking Customer Service Agent, offering you the chance to work in Sofia with fully paid relocation. In this pivotal role, you will be responsible for delivering outstanding customer support to our Greek-speaking clients, ensuring they receive the assistance they need in a timely and effective manner.

Responsibilities

• Provide exceptional customer service to Greek-speaking clients through various channels including phone, email, and chat.
• Assist customers with inquiries regarding products and services, offering clear explanations and assistance.
• Resolve customer issues and complaints efficiently, aiming for high levels of satisfaction.
• Maintain accurate records of customer interactions in our CRM system for quality control.
• Collaborate with team members to enhance the overall customer experience and address any potential service improvements.
• Stay updated on product knowledge, company policies, and industry trends to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to present a unique opportunity for a German Speaking Player Support Specialist for Games Account to join our dynamic team in the beautiful country of Greece. This role is ideal for individuals with a passion for gaming who enjoy helping players enhance their experience. As a crucial member of our support team, you will assist German-speaking players with their inquiries, ensuring they receive top-notch service and support.

Key Responsibilities

• Provide outstanding player support in German via email and chat.
• Assist players with questions related to game features, account management, and technical issues.
• Efficiently resolve player concerns to ensure satisfaction and retention.
• Document player interactions clearly to support ongoing service improvements.
• Collaborate with internal teams to share player feedback and insights.
• Stay updated on game developments and industry trends to offer informed assistance.

Requirements

Mercier Consultancy MD is excited to present an opportunity for a Polish Customer Advisor in the Retail Sector, based in Greece! This position comes with fully paid relocation support for candidates looking to make a move. If you have a flair for customer service and a passion for retail, we invite you to join our dynamic team and help us deliver exceptional experiences to our Polish-speaking clients.

Key Responsibilities

• Provide outstanding customer support to Polish-speaking clients in the retail sector through phone, email, and chat communications.
• Assist customers with inquiries regarding products, order statuses, returns, and other retail-related services.
• Handle customer complaints and resolve issues to ensure a high level of satisfaction and loyalty.
• Document customer interactions accurately in our CRM system to maintain comprehensive records.
• Collaborate with the retail team to relay customer feedback and contribute to service improvements.
• Stay informed about the latest retail trends and product knowledge to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for a German Customer Advisor for a leading Appliances Company, based in Greece! This position includes relocation support for candidates interested in making the move. If you have a passion for customer service and a keen interest in home appliances, we want you to join our team!

Key Responsibilities

• Provide high-quality customer support to German-speaking clients via phone, email, and chat, specifically in relation to home appliances.
• Assist customers with inquiries about products, troubleshooting, and warranty information.
• Resolve customer complaints and issues promptly to ensure satisfaction and maintain brand loyalty.
• Document all customer interactions in our CRM system to maintain detailed records.
• Collaborate with other departments to relay customer feedback and suggest product or service improvements.
• Stay knowledgeable about new appliances and industry trends to offer informed assistance to customers.

Requirements

Mercier Consultancy MD is delighted to present a fantastic opportunity for a Dutch Customer Advisor specializing in Home Appliances, located in Greece! This role comes with a paid relocation package for those who are ready to make the move. If you are enthusiastic about home appliances and enjoy assisting customers, this position is ideal for you!

Key Responsibilities

• Provide high-quality customer support to Dutch-speaking clients regarding home appliances through phone, email, and chat.
• Assist customers with product inquiries, installation guidance, and troubleshooting issues.
• Resolve customer complaints and issues promptly, ensuring a positive experience with our products.
• Document customer interactions accurately in our CRM system.
• Collaborate with internal teams to communicate customer feedback and suggest service improvements.
• Stay informed about new appliances and industry trends to offer knowledgeable assistance.

Requirements

Mercier Consultancy is delighted to offer a rewarding opportunity for a Danish Speaking Customer Service Agent to work in beautiful Greece! This position not only allows you to engage with a range of customers but also provides a chance to live and work in a vibrant cultural setting while delivering exceptional service.

Responsibilities

• Support Danish-speaking customers via phone, email, and chat by responding to inquiries related to products and services.
• Provide detailed product information and assist customers in navigating their concerns effectively.
• Resolve customer complaints promptly while maintaining a strong focus on customer satisfaction.
• Document customer interactions accurately within the CRM system to facilitate follow-ups and service improvements.
• Collaborate with other departments to enhance the customer experience and ensure smooth service delivery.
• Stay updated on promotions, product launches, and company policies to provide informed support.

Requirements