Lifecycle / Retention Manager (Braze Focus)

Location: Remote - Open to remote US/Canada but MUST be available for in person sprints in NYC - Preference for full time in NYC

Compensation: $130K - $150K

We are a high-growth consumer technology company defining the next generation of finance. Our iOS and Android application is often described as the "Robinhood for DeFi," allowing anyone to trade cryptocurrencies on-chain through a simple, user-friendly interface. Since our launch in July 2024, we have attracted over 2 million users. Our mission is ambitious yet straightforward: to onboard the world to decentralized finance, making finance open and accessible to everyone.

We are a lean team of passionate self-starters who relish autonomy and are united by a sense of urgency. We are seeking a Lifecycle / Retention Manager to take end-to-end ownership of our CRM strategy, primarily utilizing Braze.

As the Lifecycle / Retention Manager, you will be the core owner of the entire user messaging lifecycle. You will leverage Braze end-to-end to drive user activation, retention, and reactivation across all messaging channels. This role requires a hands-on operator who is driven by metric movement and a deep understanding of user psychology.

Key Responsibilities

Head of Product (Crypto & AI Consumer Platform)

Location: Remote - Sliding scale - PST preference, US Remote, Asia, Europe

Compensation: $120K - $240K

We are a rapidly evolving technology company building the next generation of consumer products at the intersection of Crypto and AI. Our platform gives users the power to spin up on-chain applications, launch custom tokens, and raise capital in minutes. We are looking for a senior, crypto-native Head of Product who can own our product strategy and execution end-to-end.

This role requires a leader who has demonstrated founder or near-founder level ownership of an entire product surface, ideally within DeFi, a launchpad, or a DEX. You will partner directly with the founding team, drive strategy across our core crypto surfaces, and significantly elevate the quality, taste, and execution speed across the organization.

You will have complete end-to-end accountability for the product strategy and execution across the platform's critical crypto ecosystem.

Key Responsibilities

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including Forrester and Gartner.

We seek someone with a good blend of business consulting skills and a data analytics background to add to our team.

Responsibilities:

• Apply advanced Data Science and MLOps techniques to solve key business problems.
• Collaborate with client stakeholders to translate business needs into high-level analytical solution designs.
• Present insights and solutions to business leaders, demonstrating impact and value.
• Manage analytics projects and coordinate with global client and Tiger teams.
• Lead requirement discussions, and oversee planning, development, and documentation of DS/AI solutions.
• Build and maintain strong client relationships to support account growth.
• Partner with technical teams to select appropriate analytical methods and generate actionable insights.
• Communicate results to senior leadership and support the operationalization of analytics solutions.

Requirements

We are looking for a highly responsible and tech-savvy Content Management Specialist to support daily ecommerce operations for our Shopify store. This role is ideal for someone who loves working with digital tools, learns fast, and takes pride in getting things done accurately and on time.

What You'll Be Doing:

• Execute day-to-day operational tasks within the Shopify platform to ensure smooth ecommerce performance.
• Upload new products, update existing listings, manage SKUs, inventory, and product data as instructed.
• Complete tasks in a timely and reliable manner with strong attention to detail and accuracy.
• Support Ecommerce Specialist and Ecommerce Manager with additional operational tasks as needed.
• Quickly learn and adapt to new ecommerce tools, software, and internal workflows.
• Maintain quality and consistency across product content and store assets.

What You Need:

We are looking for a highly analytical and detail-oriented Analyst / Business Assistant who will support executive decision-making through modeling, data control, and operational coordination.

This role combines analytical work, product support, and operational assistance — ideal for someone who is fast, structured, and comfortable working directly with top management..

Responsibilities

• Build and maintain financial and operational models to support strategic decisions.
• Assist with procurement and logistics of mining equipment (selection, delivery coordination, cost tracking).
• Monitor and analyze key product metrics:

– NFT pricing

– automatic shutdown system

– “miner in installments” product

• Develop and update profitability and cost-efficiency models for hosting services.
• Maintain several operational spreadsheets and dashboards, ensuring daily updates and 100% data accuracy.
• Prepare short reports, insights, and options for decision-making.
• Work closely with executive leadership to support ongoing operational and strategic initiatives.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives at a leading tech company in Greece. If you are passionate about technology and love providing exceptional customer support, this position is for you! As a customer service representative, you will engage with clients in Spanish, assisting them with their technology-related inquiries and ensuring a top-notch experience.

Key Responsibilities

• Respond to customer inquiries regarding tech products and services via phone, email, and chat in Spanish.
• Assist customers with troubleshooting technical issues and guide them through various solutions.
• Provide detailed information about product features, updates, and best practices.
• Document all customer interactions accurately in the CRM system.
• Collaborate with technical and sales teams to enhance customer satisfaction and resolve complex issues.
• Stay updated on the latest technology trends and company offerings to deliver accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Spanish Speaking Customer Service Representatives for a leading tech company in Greece. This is an excellent opportunity for individuals who are enthusiastic about technology and committed to providing outstanding customer support. In this role, you will assist clients in Spanish, addressing their inquiries and ensuring a seamless experience with our tech products and services.

Key Responsibilities

• Manage customer inquiries related to tech products and services, including software and hardware support, via phone, email, and chat in Spanish.
• Provide detailed information about product features, troubleshooting steps, and usage guidelines.
• Assist customers with account management, service requests, and technical issues.
• Resolve customer complaints and concerns efficiently while maintaining a positive customer experience.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with technical support teams to ensure timely and effective resolutions for customers.
• Stay informed about the latest technologies and product updates to provide informed support to customers.

Requirements

Mercier Consultancy MD is thrilled to announce a position for Spanish Speaking Customer Service Representatives for a leading Financial Services Company in Greece. This role is perfect for those who have a keen interest in finance and a passion for providing excellent customer support. As a customer service representative, you will assist clients in Spanish, helping them with their inquiries regarding financial products and services.

Key Responsibilities

• Respond to customer inquiries related to financial services, including account management, loan options, and investment products via phone, email, and chat in Spanish.
• Provide detailed information about services, fees, and terms while ensuring regulatory compliance.
• Assist customers with account setup, transactions, and troubleshooting related issues.
• Resolve customer complaints effectively, ensuring satisfaction and fostering long-term relationships.
• Accurately document all customer interactions in the CRM system for future reference.
• Work closely with internal teams to address customer concerns and improve service delivery.
• Stay informed about financial products, market trends, and company policies to provide accurate assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives for an E-commerce Company based in Greece. This role is ideal for individuals who are passionate about online shopping and committed to providing excellent customer support. In this position, you will assist customers in Spanish, helping them navigate their inquiries and ensuring a positive shopping experience.

Key Responsibilities

• Manage customer inquiries related to e-commerce purchases, returns, shipping, and account issues via phone, email, and chat in Spanish.
• Provide information on product availability, order status, and payment processes.
• Assist customers with troubleshooting issues related to their online shopping experiences.
• Resolve customer complaints effectively and ensure satisfaction with the service provided.
• Document customer interactions accurately and manage follow-ups within our CRM system.
• Collaborate with logistics and sales teams to enhance the overall customer experience.
• Stay informed about the latest e-commerce trends and product offerings to provide relevant assistance to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for Spanish Speaking Customer Service Representatives for a leading Cybersecurity Company based in Greece. This is a fantastic opportunity for individuals interested in technology and cybersecurity who are dedicated to delivering exceptional customer support. You will interact with clients in Spanish, assisting them with a range of inquiries related to cybersecurity products and services.

Key Responsibilities

• Handle customer inquiries related to cybersecurity solutions, including installation, troubleshooting, and product features via phone, email, and chat in Spanish.
• Provide customers with detailed information about cybersecurity threats, prevention measures, and best practices.
• Assist clients with account management, service requests, and technical support needs.
• Resolve customer complaints and technical issues efficiently, ensuring a high level of satisfaction.
• Document all customer interactions accurately in the CRM system for future reference and follow-up.
• Collaborate with the technical support team to provide comprehensive solutions to customers.
• Stay informed about the latest trends in cybersecurity and the company's product offerings to provide relevant guidance.

Requirements