retention rate

Spanish Speaking Retention Advisor - Remote In Greece

posted by: spj_bot

Are you passionate about customer relationships and looking to make a difference? Mercier Consultancy MD is on the lookout for an enthusiastic Spanish Speaking Retention Advisor to join our remote team in Greece! In this engaging role, you'll be at the forefront of our customer retention efforts, ensuring that our Spanish-speaking clients feel valued and heard. If you thrive in a dynamic environment and enjoy building lasting connections, this could be the perfect opportunity for you!


Key Responsibilities

  • Engage with Spanish-speaking customers to understand their needs and concerns, ensuring they remain loyal to our brand.
  • Provide proactive support through various channels, including phone, email, and chat, creating a welcoming and friendly environment.
  • Identify at-risk customers and address their concerns effectively to improve satisfaction and retention rates.
  • Document interactions accurately in our CRM system, tracking feedback and actionable insights.
  • Collaborate with internal teams to implement retention strategies and enhance the overall customer experience.
  • Stay informed about our products, services, and industry trends to offer tailored advice and solutions.

Requirements

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Manager, Marketing Analytics - (Remote - US)

posted by: spj_bot

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Manager, Marketing Analytics in the United States.

In this role, you will be responsible for leveraging data to drive customer retention and improve business performance. By analyzing customer data, creating segmentation models, and collaborating with various teams, you will provide insights that shape marketing strategies. You will also play a key part in optimizing decision-making processes, utilizing tools like SQL and analytics platforms to track key customer metrics and drive growth.

Accountabilities:

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