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Spanish Speaking Customer Service for E-commerce Company in Greece

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives for an E-commerce Company based in Greece. This role is ideal for individuals who are passionate about online shopping and committed to providing excellent customer support. In this position, you will assist customers in Spanish, helping them navigate their inquiries and ensuring a positive shopping experience.


Key Responsibilities

  • Manage customer inquiries related to e-commerce purchases, returns, shipping, and account issues via phone, email, and chat in Spanish.
  • Provide information on product availability, order status, and payment processes.
  • Assist customers with troubleshooting issues related to their online shopping experiences.
  • Resolve customer complaints effectively and ensure satisfaction with the service provided.
  • Document customer interactions accurately and manage follow-ups within our CRM system.
  • Collaborate with logistics and sales teams to enhance the overall customer experience.
  • Stay informed about the latest e-commerce trends and product offerings to provide relevant assistance to customers.

Requirements

Job Skills

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Dutch Klantenservice bij Pluxee - Volledig Remote vanuit Heel Griekenland

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer a position for a Dutch Klantenservice Agent bij Pluxee, available for fully remote work from anywhere in Greece! This exciting role is perfect for individuals who are passionate about customer service and fluent in Dutch. As part of our team, you will provide exceptional support to our clients, ensuring they receive valuable assistance and solutions tailored to their needs.


Key Responsibilities

  • Handle incoming customer inquiries from Dutch-speaking clients through various communication channels, including phone, email, and chat.
  • Provide accurate information regarding Pluxee’s services and assist customers in resolving their queries effectively.
  • Document all customer interactions in our CRM system to maintain a comprehensive record of service provided.
  • Collaborate with team members to enhance service offerings and share knowledge on best practices.
  • Stay informed about product updates and changes to provide timely assistance.
  • Work towards achieving individual and team performance goals, ensuring high customer satisfaction levels.

Requirements

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