At Clever Point, we work to make parcel management fast and flexible. With over 720 service points across Greece, we help people collect, send, or return parcels on their terms. Whether picking up a delivery, dropping off a return, or shipping across Greece or abroad, we offer a convenient alternative to home delivery, without queues or delays. We aim to customise last-mile logistics to suit all lifestyles through intelligent and customer-oriented solutions. 

We are looking for an energetic and communicative team member to join our Customer Service Team, who will handle incoming and outgoing calls, emails, and support tickets, providing prompt, efficient, and friendly assistance to both consumers (B2C) and our network partners (B2B).

Responsibilities

Mercier Consultancy MD is pleased to announce an opening for a Dutch Speaking Inbound Sales Agent, working remotely from Greece, with a competitive salary of 1650 Euro per month. This position is perfect for energetic individuals who have a flair for sales and exceptional communication skills in Dutch. As an Inbound Sales Agent, you will be responsible for responding to incoming inquiries and guiding potential customers through their buying journey.

Key Responsibilities

• Handle incoming sales inquiries from Dutch-speaking customers across various channels, including phone, email, and chat.
• Understand customer needs and provide product recommendations to drive sales.
• Convert inquiries into sales by effectively communicating features and benefits of our products and services.
• Document customer interactions and update the CRM system with accurate information.
• Collaborate with sales and marketing teams to share customer feedback and contribute to improving sales strategies.
• Maintain up-to-date knowledge of our products and industry trends to effectively support customer decisions.
• Achieve personal and team-based sales targets while maintaining a high level of customer satisfaction.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity to work remotely for Eneco in Bulgaria! This position invites energetic individuals to explore, experience, and contribute to a leading energy company while enjoying the perks of a paid relocation. Joining Eneco means being part of a forward-thinking organization dedicated to sustainability and innovative energy solutions.

Het salaris voor deze functie ligt tussen € 1.675 en € 1.804 bruto per maand.

Key Responsibilities

• Provide exceptional customer service to Eneco clients, assisting them with inquiries related to energy services and products.
• Engage with customers through various communication channels, ensuring their concerns and questions are addressed promptly.
• Collaborate with team members to share knowledge and improve service delivery and customer experience.
• Document interactions accurately in the company's CRM system to maintain quality standards.
• Stay informed about Eneco's product offerings, promotions, and industry changes to provide up-to-date information to customers.
• Participate in training sessions and workshops to enhance your skills and knowledge in the energy sector.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives for an E-commerce Platform and Marketplace. This role is ideal for energetic individuals who enjoy assisting customers in a dynamic online shopping environment. As a representative, you will provide exceptional support to customers, helping them navigate the e-commerce platform and ensuring seamless experiences.

Key Responsibilities

• Manage customer inquiries related to e-commerce transactions, product availability, and account management via phone, email, and live chat in Dutch.
• Assist customers with order placements, cancellations, returns, and exchanges while providing detailed information on shipping options and policies.
• Resolve customer complaints and issues promptly to ensure satisfaction and quick resolution.
• Document all interactions accurately in the CRM system for tracking and reporting purposes.
• Collaborate with internal teams to address customer needs and improve service delivery.
• Stay informed about current promotions, products, and trends in the e-commerce marketplace.

Requirements

DSI, an authorized AT&T Representative partner, has an immediate career opportunity for an AT&T Contact Center Trainer for Small Business training efforts.

Before you apply, please read the following questions, and ask yourself if they are describing you:

• Are you a contact center trainer, skilled in the areas of demonstrating and teaching exemplary customer service, specifically taking inbound customer/seller calls, properly ticketing and dispositioning them, and researching customer/seller issues to resolution?
• Do you have the natural confidence to manage an agent learning library, watching over and updating it every day to keep pace with ever-changing offers, products, services, and system changes, immediately bringing the issues and solutions that are discovered and solved every day directly to agents?
• Do you have the ability and experience to grow, develop, and work alongside a group of agents, demonstrating to them what good customer service sounds like?

If you think these questions describe you, and you are passionate about training, problem-solving, research, and everything in between, then we want you on our team!

Travel: 30 – 50% national and international travel as required for business needs
Office requirement: This role will report to our office in Richardson, Texas

About DSI

• As an Senior Azure Integration Engineer you can expect to…
• Architect, develop, and implement end-to-end integration solutions using Azure services (Logic Apps, API Management, Service Bus)
• Translate complex business requirements into scalable, secure integration architectures
• Lead technical discussions, client workshops, and integration assessments
• Develop and maintain CI/CD pipelines using Azure DevOps or GitHub Actions
• Engage with clients to gather requirements and define integration needs
• Conduct workshops, discovery sessions, and technical assessments
• Act as a trusted advisor, guiding HSO clients on best practices in Azure integration
• Provide mentorship and code reviews for junior engineers and consultants
• Lead code reviews, solution design sessions, and internal knowledge sharing
• Work independently and as part of a cross-functional team to deliver high-quality solutions.
  
  
• You're great at…
• Collaborating with cross functional teams to deliver enterprise-grade integration solutions
• Solving complex problems with creative solutions   
• Learning new concepts quickly and thoroughly   
• Learning new concepts quickly and thoroughly Promoting the mission and Shared Values of our company

Requirements

We are seeking a highly skilled Technical Solution Architect specializing in Data & AI Presales to join our team. The ideal candidate will have extensive experience with Microsoft Data and AI tools, and will be responsible for creating and demonstrating solutions, as well as building strong relationships with customers and prospects.

As a Data and AI Technical Presales Architect you can expect to…

• Understand customer challenges and requirement around Data & AI
• Design and architect data and AI solutions that meet business and IT needs.
• Conduct Data & AI assessments, Interview Business and IT teams
• Conduct Discovery Workshops for Data Engineering, Analytics, Data Integrations, AI and Business use cases.
• Create data and analytics roadmaps, drive hands-on Proof of Concepts (PoCs) and Minimum Viable Products (MVPs).
• Ensure long-term technical viability of new deployments, infusing key AI technologies where appropriate.
• Conduct technical presentations and demonstrations to customers.
• Collaborate with various departments to ensure seamless integration of solutions.
• Provide technical consultancy and advisory services to customers.
• Build and maintain strong relationships with customers to understand their needs and provide tailored solutions.

Requirements

As an Azure Data Engineer you can expect to…

Mercier Consultancy MD is excited to announce an opportunity for German Speaking Customer Service Representatives in the social media industry. This role is ideal for energetic individuals who are passionate about digital communication and social networking. As a representative, you will engage with customers in German, providing support and solutions for their inquiries regarding our social media platforms, ensuring they have the best possible experience.

Key Responsibilities

• Handle customer inquiries related to social media services, features, and troubleshooting via phone, email, and chat in German.
• Provide prompt and accurate responses to user questions and concerns regarding their accounts and usage.
• Assist users in navigating the platform and resolving technical issues.
• Document all customer interactions and maintain accurate records in the system.
• Collaborate with internal teams to address user feedback and improve service delivery.
• Stay updated on industry trends and platform changes to better assist customers.

Requirements

DSI, an authorized AT&T Representative partner, has an immediate career opportunity for an AT&T Contact Center Trainer for Small Business training efforts.

Before you apply, please read the following questions, and ask yourself if they are describing you:

• Are you a contact center trainer, skilled in the areas of demonstrating and teaching exemplary customer service, specifically taking inbound customer/seller calls, properly ticketing and dispositioning them, and researching customer/seller issues to resolution?
• Do you have the natural confidence to manage an agent learning library, watching over and updating it every day to keep pace with ever-changing offers, products, services, and system changes, immediately bringing the issues and solutions that are discovered and solved every day directly to agents?
• Do you have the ability and experience to grow, develop, and work alongside a group of agents, demonstrating to them what good customer service sounds like?

If you think these questions describe you, and you are passionate about training, problem-solving, research, and everything in between, then we want you on our team!

Travel: 30 – 50% national and international travel as required for business needs

About DSI